Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD repeating with Chrome or even login screen

14 Jun 2014   #1
asztro

Windows7 Pro x64
 
 
BSOD repeating IRQ_NOT_LESS_OR_EQUAL with Chrome or even login screen

Hi there,

For a long time I had been looking for a solution to resolve my recurring BSOD issue - obviously no luck. Attached is my dump according to Cptn. Jack Sparrow's instructions. I realize it is huge - hope you understand.

IRQ_NOT_LESS_OR_EQUAL Stop: 0x000000A0

Any assistance would be most appreciated.

Thanks in advance:

asztro


My System SpecsSystem Spec
.
14 Jun 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your Intel Wireless WiFi Link driver is well out of date.

Code:
1: kd> lmvm netw5v64
start             end                 module name
fffff880`06a62000 fffff880`06f9d000   netw5v64 T (no symbols)           
    Loaded symbol image file: netw5v64.sys
    Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
    Image name: netw5v64.sys
    Timestamp:        Thu Mar 26 16:21:24 2009 (49CBAB84)
    CheckSum:         00533DE3
    ImageSize:        0053B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I can't link to the Intel download center as there is a problem with the page at the moment, update the driver when you can.

Uninstall DaemonTools, a known cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.
My System SpecsSystem Spec
14 Jun 2014   #3
Thedoctor44

 

Before we get started.

Code:
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Daemon Tools/Alcohol is known cause of BSODs, you will have to find an alternative as there is no way around this.

Registry and SPTD problems | DAEMON Pro Help
How to remove sptd.sys from system

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

Update your network driver here.

https://downloadcenter.intel.com/Default.aspx

Your network card if you didn't know is the Intel Wireless WiFi Link 4965AGN

Here's my analysis for anyone interested:

Code:
BugCheck A, {0, 2, 0, fffff80003005477}
This bugcheck indicates pageable memory has been access at an IRQL too high.

The address being referenced is 0x0 which is a reserved user mode address, the first usable address is 0x00010000.
So the crash happened because the instruction failed to access a memory address, normally this would result in a page fault at an IRQL lower than 2 but not page faults are allowed to happen at an IRQL of 2 or higher.

The address attempting to be accessed was invalid anyway so even if the IRQL was at 0 it would still crash.

To understand this we need to know what an interrupt is, it's a type of asynchronous event which interrupts the processor's main flow of operation for a more important matter.
With this said we need to know what an IRQL is.

So what's an IRQL?

An IRQL is an Interrupt Request Level which is split into 15 levels on 64 bit Operating Systems and 31 on 32 bit Operating Systems.
They are levels of priority, the higher the level the more priority it has over the lower levels.
For example, you get two interrupts that need servicing, a disk I/O and a GUI window that needs drawing for an application, obviously the disk I/O needs servicing first so it has a higher IRQL.
Now the IRQL cannot be lowered on that processor until the IRQ at that level has been serviced, then it lowers to the next level at which an IRQ has been waiting.
An interrupt can occur whilst an interrupt is being serviced, which then halts the current IRQ to service the higher one.

Here's a good blog on IRQLs if you're interested.

Now because page faults can only be serviced at IRQL 1 or below the IRQL cannot lower from 2 as it hasn't been serviced.
This results in a bugcheck.

Code:
1: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff880`0d249668 fffff800`02a93169 nt!KeBugCheckEx <-- BSOD
01 fffff880`0d249670 fffff800`02a91de0 nt!KiBugCheckDispatch+0x69
02 fffff880`0d2497b0 fffff800`03005477 nt!KiPageFault+0x260 <-- Page fault
03 fffff880`0d249948 fffff800`03005524 hal!HalpDmaNextContiguousPiece+0x103
04 fffff880`0d249960 fffff800`030084fb hal!HalpDmaMapScatterTransfer+0x34
05 fffff880`0d2499b0 fffff800`03008472 hal!HalpMapTransfer+0x7b
06 fffff880`0d249a40 fffff800`0300794f hal!IoMapTransfer+0x8e
07 fffff880`0d249a80 fffff800`03007afd hal!HalpAllocateAdapterCallback+0xc7
08 fffff880`0d249b20 fffff800`03008156 hal!IoFreeAdapterChannel+0x109
09 fffff880`0d249b50 fffff800`0300771f hal!HalAllocateAdapterChannel+0x11a
0a fffff880`0d249b90 fffff880`016db600 hal!HalBuildScatterGatherList+0x2f3 <-- hardware abstraction routines
0b fffff880`0d249c00 fffff880`06a67b7d ndis!NdisMAllocateNetBufferSGList+0x110 <-- network buffer allocation routine
0c fffff880`0d249ca0 fffffa80`084aa1a0 netw5v64+0x5b7d <-- network driver stated above
0d fffff880`0d249ca8 fffff880`06caeb20 0xfffffa80`084aa1a0
0e fffff880`0d249cb0 fffffa80`0720e7e0 netw5v64+0x24cb20 <-- network driver stated above
0f fffff880`0d249cb8 fffff780`00000014 0xfffffa80`0720e7e0
10 fffff880`0d249cc0 00000000`00000000 0xfffff780`00000014
With all that said lets take a look at your network driver information.

Code:
1: kd> lmvm netw5v64
start             end                 module name
fffff880`06a62000 fffff880`06f9d000   netw5v64 T (no symbols)           
    Loaded symbol image file: netw5v64.sys
    Image path: \SystemRoot\system32\DRIVERS\netw5v64.sys
    Image name: netw5v64.sys
    Timestamp:        Thu Mar 26 16:21:24 2009 (49CBAB84)
    CheckSum:         00533DE3
    ImageSize:        0053B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It's out of date, as suggested above update the driver.
My System SpecsSystem Spec
.

14 Jun 2014   #4
asztro

Windows7 Pro x64
 
 

oulThanks.
Updated the driver to most recent I found - 13.4.0.139
Removed DaemonTools - although I have not been using this much, but maybe it preloaded its services.
and did the SPDT field.

No crashes the past 10 minutes :-)

Could it really be _that_ simple? (and I believed I am pretty good with keeping my drivers up to date)
My System SpecsSystem Spec
14 Jun 2014   #5
Thedoctor44

 

Yes, Daemon Tools is a well known cause of BSODs, and out of date drivers can cause a lot of issues.
My System SpecsSystem Spec
Reply

 BSOD repeating with Chrome or even login screen




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD before login screen
Hi guys been reading most the posts on here regards BSOD and i have to be honest ive tried multiple solutions from within the forum, but to no avail i bought my daughter a laptop i dont have a windows 7 disc as windows 7 came already installed.. However yesterday when she turned laptop off to...
BSOD Help and Support
BSOD Usually before or after the login screen
Hi, As the title says, sorry I don't have much more info to give. Please see attached zip file. Thank you in advance.
BSOD Help and Support
BSOD after login, BSOD random while on Chrome.exe
Have had a number of issues lately with crashes (WerFault.exe attacked me and blocked me out of my system) and did a System Restore lastnight to about a week ago beforee all my issues started happening. Updated Catalyst Conrtol Center to 12.3 afterwards to be able to game with latest...
BSOD Help and Support
repeating blue screen error memory management
we recently update out desktop to Win 7 home premium- after install it seemed to work and boot fine, we then loaded Norton and found that there was not enough memory so we added 2 ram sticks that are compatible with Dell Dimension 4700 Intel Pentium 4 CPU 2.80GHz. Computer seemed to work fine. ...
BSOD Help and Support
BSOD before login screen
When I boot my laptop (Dell Studio 15) which is running Windows 7 Home Premium (64-bit) I get a BSOD before Windows gets to the login screen. This all started a week or so ago when my laptop came out of Hibernation mode and was performing very slow. Eventually it locked up (unresponsive to any...
BSOD Help and Support
BSOD before login screen
Hello! I'm using Windows 7 64 bits. I've never had any problems on my computer until today. I installed the game Civilization 4, which isn't supposed to run perfectly on Windows 7... I runned it, and it shut down my whole computer. I tried it 3 or 4 times, then it became serious. I can...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:22.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App