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Windows 7: Random BSOD "system_process_exception" after installing new RAM

15 Jun 2014   #1
bhammes

Windows 7 Ultimate x64
 
 
Random BSOD "system_process_exception" after installing new RAM

I built my PC with 8gb of RAM and recently decided to add a matching third stick of RAM for 12gb total. Since then, I've been getting a BSOD at random times. I play Battlefield 4 a lot and it's never happened during a game, but it would seem to happen while I was away from the computer sometime AFTER I had played for awhile. Now it's finally happened a few times while I'm on the computer, once while streaming a video on CBS' website, another time just browsing the web. I've run Memtest86 a few times and found no errors, but I feel like this is somehow related to the third stick of RAM. Can anyone help?


My System SpecsSystem Spec
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15 Jun 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your nVidia driver is causing issues.

Code:
fffff880`0926e7b8  fffff880`0f2c274eUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x21274e
Download an earlier version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.
My System SpecsSystem Spec
15 Jun 2014   #3
bhammes

Windows 7 Ultimate x64
 
 

I did this last night and so far haven't had any issues. At the rate things have gone, I'm planning on waiting until this time tomorrow to update this to "solved." Thanks for the help! Hopefully that fixes the issue!
My System SpecsSystem Spec
.

15 Jun 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Good to hear, keep us updated.
My System SpecsSystem Spec
17 Jun 2014   #5
bhammes

Windows 7 Ultimate x64
 
 

So I followed the instructions on here for uninstalling/reinstalling Nvidia drivers. I've worked a lot in the past few days so I'm just getting on, but in the mean time I've come to my computer to find two more restarts have occurred. I've pulled the log info with the SevenForums tool and posted it again. Anything else jump out as obvious as the Nvidia error?
My System SpecsSystem Spec
17 Jun 2014   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

No, this time it's down to AVG.

Code:
fffff880`029f37b8  fffff880`04316479Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
 avgidsdrivera+0x14479
Uninstall AVG and install MS Security Essentials and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing.


My System SpecsSystem Spec
17 Jun 2014   #7
bhammes

Windows 7 Ultimate x64
 
 

I'll be doing this before work, and will post an update tomorrow. My question before doing so, however, is why would this be causing an issue all of a sudden? I know PC troubleshooting is kind of an elimination process anyway, but I've used AVG for like 3 years, and this JUST started after I installed that extra RAM. Is there possible something in Windows telling these programs the wrong amount of RAM they have available to them or something? It's just frustrating, is all. I had no issues whatsoever with this new build until I added that RAM, but it tests fine and doesn't show up as a problem anywhere. It feels almost like testing a new type of clutch in your car and all of a sudden your spark plugs aren't firing, your radiator leaks, etc. Just pulling my hair out a little, is all.
My System SpecsSystem Spec
17 Jun 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I understand your frustration. As for why AVG is now throwing up problems I have no idea, but the only AV package no known on here to have never caused an issue is MSE. When a program does cause problems it's always best to take it out of the equation to be certain it either is or isn't the issue.
My System SpecsSystem Spec
18 Jun 2014   #9
bhammes

Windows 7 Ultimate x64
 
 

Yeah, thanks lol. I should know better than to be frustrated when I/others with more knowledge can't figure it out immediately. So I've noticed this BSOD happening more and more when I'm actually on the computer, vs. while I'm away. I've attached a new log from immediately after the last one. It seems to be when I'm multi-tasking, but I can't see a pattern. Sometimes it's while a video loads and a download is going (like the data collection tool, actually, the first time I dl'd it), others just when I'm browsing, listening to music and click a link or something. It's really frustrating and random.
My System SpecsSystem Spec
18 Jun 2014   #10
bhammes

Windows 7 Ultimate x64
 
 

Also, I did uninstall AVG, but I'm just getting around to installing MSE now.
My System SpecsSystem Spec
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 Random BSOD "system_process_exception" after installing new RAM




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