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Windows 7: BSOD Random Occurance (atikmpag.sys possible)

15 Jun 2014   #1
rexless

Windows 7 Ultimate x64
 
 
BSOD Random Occurance (atikmpag.sys possible)

Hello,

BSOD has happened three times. Once, I was watching a movie and the other times when I was away from the computer. At the times I was away from the computer, no video or audio was running, some other programs were running and that was all. This problem occurred before and all I had to do was uninstall the catalyst program and it worked fine, no BSODs.

I have attached the required zip file and minidump.

Thanks in advance for the assistance.

//Vinh


My System SpecsSystem Spec
.
15 Jun 2014   #2
Thedoctor44

 

Code:
BugCheck 116, {fffffa800def8010, fffff880041a08c8, 0, 2}
This bugcheck is different from all other BSODs in that it only occurs because there was a failed attempt to perform TDR (Timeout Detection Recovery) display reset operation.

What does this mean?

Well, when the display driver stops responding for any reason in particular the system calls a TDR reset function which should get the display driver to respond again, when it responds your screen flashes black with a notification in the bottom right corner saying something along the lines of
Quote:
"An attempt to reset the display driver and recover was successful"
Now when it doesn't respond within the allocated time interval the system bugchecks, this is either caused by a buggy display driver or the graphics card is failing.

The call stack looks like this:

Code:
0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff880`05c88888 fffff880`042cc140 nt!KeBugCheckEx <--- it didn't respond so it crashed
01 fffff880`05c88890 fffff880`042cbe4a dxgkrnl!TdrBugcheckOnTimeout+0xec <-- If it doesn't respond bugcheck
02 fffff880`05c888d0 fffff880`04372f13 dxgkrnl!TdrIsRecoveryRequired+0x1a2 <-- here's the attempt to reset the display
03 fffff880`05c88900 fffff880`0439ccf1 dxgmms1!VidSchiReportHwHang+0x40b <-- this is the hang 
04 fffff880`05c889e0 fffff880`0439b437 dxgmms1!VidSchiCheckHwProgress+0x71 <-- this is checking to see how everything is doing
05 fffff880`05c88a10 fffff880`0436e2d2 dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
06 fffff880`05c88ab0 fffff880`0439aff6 dxgmms1!VidSchiScheduleCommandToRun+0x1da
07 fffff880`05c88bc0 fffff800`0351773a dxgmms1!VidSchiWorkerThread+0xba <-- display thread schedule routines
08 fffff880`05c88c00 fffff800`0326c8e6 nt!PspSystemThreadStartup+0x5a
09 fffff880`05c88c40 00000000`00000000 nt!KxStartSystemThread+0x16
That should make it a bit easier to understand.

Now lets check the display driver details.

Code:
0: kd> lmvm atikmdag
start             end                 module name
fffff880`048f0000 fffff880`05356000   atikmdag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Nov 10 02:52:46 2011 (4EBB3C7E)
    CheckSum:         00A1B01E
    ImageSize:        00A66000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The answer seems simple enough, update the display driver.

I recommend using a version around late 2013 as these latest ones seem to be quite the troublemakers.

How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Post back the results.
My System SpecsSystem Spec
15 Jun 2014   #3
rexless

Windows 7 Ultimate x64
 
 

So uninstall the old ATI Catalyst Install Manager, do I install the Catalyst Software Suite that was released in 15-Oct-2013?
My System SpecsSystem Spec
.

15 Jun 2014   #4
Thedoctor44

 

No, you do not need any Catalyst software.
My System SpecsSystem Spec
15 Jun 2014   #5
rexless

Windows 7 Ultimate x64
 
 

So where do I find the drivers for my video card?
My System SpecsSystem Spec
15 Jun 2014   #6
Thedoctor44

 

You need to go onto the AMD site, find your graphics card and download the driver.
My System SpecsSystem Spec
15 Jun 2014   #7
rexless

Windows 7 Ultimate x64
 
 

When I go the AMD site and search for the drivers, it brings me to this site for drivers - Legacy. The file to download for drivers is the Catalyst Software Suite that was released in 15-Oct-2013.
My System SpecsSystem Spec
15 Jun 2014   #8
Thedoctor44

 

You download that driver then select a custom install, afterwards only install the display driver.
My System SpecsSystem Spec
15 Jun 2014   #9
rexless

Windows 7 Ultimate x64
 
 

Ah, understood. Downloading now. Thank you for the patience.
My System SpecsSystem Spec
15 Jun 2014   #10
rexless

Windows 7 Ultimate x64
 
 

I uninstalled the old drivers and reinstalled the new drivers, but I still got a BSOD. I have attached the newest zip file.

//Vinh
My System SpecsSystem Spec
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 BSOD Random Occurance (atikmpag.sys possible)




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