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Windows 7: New build BSOD, blackouts, crashes.

15 Jun 2014   #1
sjc312

Windows 7 Home Premium 32bit & 64-bit & 7 Starter
 
 
New build BSOD, blackouts, crashes.

Hi

I have been having a lot of problems with a new build, an ASUS B85M-G motherboard and an i5 4570 (1150) processor. I have had one BSOD, several brief blackouts, a few crashes, and some noise from the hard drive, a WD Caviar Black 500GB. The hard drive makes some loud knocking sounds on every boot from cold, occasional loud revving noises, and a whining noise on every shutdown.

I have ran the SF Diagnostics tool and have been able to collate all information except MGADIAG and CPU-Z. The application crashed on MSINFO32. Please let me know if I have provided enough information for analysis. SF Diagnostics info attached.

Thanks.


My System SpecsSystem Spec
.
20 Jun 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi sjc312.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
20 Jun 2014   #3
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If I may make a suggestion.
I would suggest backing up all your data you want to save to a external media.
From post # 1.
Quote:
The hard drive makes some loud knocking sounds on every boot from cold, occasional loud revving noises, and a whining noise on every shutdown.
Your hard drive should not make all those noises. It's probably trying to go to it's happy hunting ground.

Back to watching for me.
My System SpecsSystem Spec
.

15 Jul 2014   #4
sjc312

Windows 7 Home Premium 32bit & 64-bit & 7 Starter
 
 
DM log collector results

Hi Arc

Please accept my very sincere apologies for the delay in response as I have been quite unwell for some time (fractured hand). The DM log collector zipped file is attached. The system is slightly more stable now than it was but I'm still afraid that unless I find out what really happened another crash is inevitable sooner or later. The OS on the i5 build, W7x64, was transferred from my Pentium Dual Core, and activated successfully by phone; I typed in the numbers read out by the automated system and did not need to speak to the operator. Once the BSOD analysis is complete, gregrocker has advised that I do a re-install.

Hi Layback Bear

Quote:
Your hard drive should not make all those noises. It's probably trying to go to it's happy hunting ground.
I reached the point where I was about to RMA the Western Digital drive, especially after seeing these -

http://www.sevenforums.com/hardware-devices/28024-wd-caviar-black-noisy.html

http://knowledge.seagate.com/articles/en_US/FAQ/174571en?language=en_US

http://electronics.howstuffworks.com/how-to-tech/how-to-recover-data-hard-drive6.htm

I proceeded to test the hard drive with Western Digital's own software, WinDlg_v1_25, HDD Scan, and SeaTools for Windows and it passed all the tests, both the quick and the extended tests. Since the WD drive was so poorly packaged i.e. just skin-tight cardboard and no bubble wrap, I expected it to at least fail the conveyance test but it didn't. When the revving noise started again I opened the case whilst it was happening and listened very, very carefully, and it wasn't the WD hard drive making the revving sound, it was the CPU cooler fan (an Arctic Freezer 11 Low Profile) vibrating out of control, so I've RMA'd it. Gregrocker had said that the revving noise was most likely fan related, but at that time the noise seemed to me to be coming from the front of the case, not the middle or the back, and since I always keep the optical drive empty of disks, the remaining culprit was the WD hard drive.

With regard to the other sounds – I just changed the CPU cooler on the Dual Core; the old one always made brief loud revving sounds 3 times on start-up, but only on start-up, in sharp contrast to the i5's occasional revving well past start-up as I earlier described. The new CPU cooler for the Dual Core is completely silent, and from this I have discovered that the loud clicking sounds on start-up that I had complained of from the Western Digital drive is similar to that of the 3 year old Seagate in the Dual Core. I would describe it as a cross between a judder and a very loud click twice, but both drives do it. Where the drives differ is on shutdown – the WD shuts down with a whine while the older Seagate shuts down with a loud click and then a whine.

Pending the results of the DM log collector analysis, at the moment I am unable to justify to Western Digital why the new hard drive should be replaced. However, I am willing to try out any further rigorous testing suggestions you may have for the WD hard drive. Precaution-wise, I only keep system files on my PC hard drives, everything else is stored on 7 external hard drives of varying sizes up to 1TB, all of them Seagate brand.
My System SpecsSystem Spec
15 Jul 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 



Test your HDD using Data Lifeguard Diagnostic for Windows.

Post a screenshot of the disc using CrystalDiskInfo - Software - Crystal Dew World

Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Let us know the results.
My System SpecsSystem Spec
20 Jul 2014   #6
sjc312

Windows 7 Home Premium 32bit & 64-bit & 7 Starter
 
 
Hard Drive diagnostics results

Hi Arc

Please find below the hard drive test results from both Western Digital's Data Lifeguard Diagnostics, and CrystalDiskInfo. As shown by the latter, Windows has now assigned a new AHCI driver after I uninstalled it and ATA Channel 0 and ATA Channel 5 as directed.

When the BSOD analysis is complete, I'll re-install Windows on this i5 build avoiding drivers from ASUS's support page, which is what led me to seek help in the first place – the audio driver had a virus, audiodg.exe, and the USB3 driver is slower at read/write speeds than USB2. On re-install I'll use the motherboard DVD drivers and wait for Windows to prompt me to update them. On uninstalling the Intel Rapid Storage Technology driver, there is now an exclamation mark in System Devices -> AMDA00 Interface, and I just found this info, which shows that ASUS's drivers for this B85M-G motherboard are below acceptable for system stability-

http://social.technet.microsoft.com/Forums/windows/en-US/4713bfbd-c6e0-4589-ac08-27eb0feb4372/amda00-interface?forum=w8itprohardware

I'll wait for your response and the go-ahead to re-install Windows.

EDIT on 21/07/14: I need to make a quick clarification on the AMDA00 Interface driver. When I saw the yellow exclamation mark in Device Manager for this driver, I was in Safe Mode, and I wrongly assumed that it was uninstalled by Intel Rapid Storage Technology's removal. It loads up in Normal Mode. I'm sorry for the incorrect observation.

Western Digital Data Lifeguard Diagnostics

Test Option: QUICK TEST
Model Number: WDC WD5003AZEX-00MK2A0
Unit Serial Number: WD-WCC3F241XXXX
Firmware Number: 01.01A01
Capacity: 500.11 GB
SMART Status: PASS
Test Result: PASS
Test Time: 17:26:14, July 20, 2014

Test Option: EXTENDED TEST
Model Number: WDC WD5003AZEX-00MK2A0
Unit Serial Number: WD-WCC3F241XXXX
Firmware Number: 01.01A01
Capacity: 500.11 GB
SMART Status: PASS
Test Result: PASS
Test Time: 18:20:23, July 20, 2014

----------------------------------------------------------------------------
CrystalDiskInfo 6.1.14 (C) 2008-2014 hiyohiyo
Crystal Dew World : Crystal Dew World
----------------------------------------------------------------------------

OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)
Date : 2014/07/20 16:46:19

-- Controller Map ----------------------------------------------------------
+ ATA Channel 0 (0) [ATA]
- WDC WD5003AZEX-00MK2A0 ATA Device
+ ATA Channel 5 (5) [ATA]
- TSSTcorp CDDVDW SH-224DB ATA Device
+ Standard AHCI 1.0 Serial ATA Controller [ATA]
- ATA Channel 0 (0)
- ATA Channel 5 (5)

-- Disk List ---------------------------------------------------------------
(1) WDC WD5003AZEX-00MK2A0 : 500.1 GB [0/0/0, pd1] - wd

----------------------------------------------------------------------------
(1) WDC WD5003AZEX-00MK2A0
----------------------------------------------------------------------------
Model : WDC WD5003AZEX-00MK2A0
Firmware : 01.01A01
Serial Number : WD-WCC3F241XXXX
Disk Size : 500.1 GB (8.4/137.4/500.1/500.1)
Buffer Size : Unknown
Queue Depth : 32
# of Sectors : 976773168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ACS-3 Revision 3b
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 154 hours
Power On Count : 93 count
Temperature : 37 C (98 F)
Health Status : Good
Features : S.M.A.R.T., 48bit LBA, NCQ
APM Level : ----
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 200 200 _51 000000000000 Read Error Rate
03 173 171 _21 000000000915 Spin-Up Time
04 100 100 __0 00000000005E Start/Stop Count
05 200 200 140 000000000000 Reallocated Sectors Count
07 200 200 __0 000000000000 Seek Error Rate
09 100 100 __0 00000000009A Power-On Hours
0A 100 253 __0 000000000000 Spin Retry Count
0B 100 253 __0 000000000000 Recalibration Retries
0C 100 100 __0 00000000005D Power Cycle Count
C0 200 200 __0 00000000000E Power-off Retract Count
C1 200 200 __0 00000000004F Load/Unload Cycle Count
C2 106 106 __0 000000000025 Temperature
C4 200 200 __0 000000000000 Reallocation Event Count
C5 200 200 __0 000000000000 Current Pending Sector Count
C6 200 200 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 200 200 __0 000000000000 Write Error Rate

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 427A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 2020 2020 2057 442D 5743 4333 4632 3431 3939 3634
020: 0000 0000 0000 3031 2E30 3141 3031 5744 4320 5744
030: 3530 3033 415A 4558 2D30 304D 4B32 4130 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4001 0000 0000 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 970E 0006 0044 0040
080: 03FE 001F 746B 7D61 4123 7469 BC41 4123 207F 001C
090: 001C 0000 FFFE 0000 0000 0000 0000 0000 0000 0000
100: 6030 3A38 0000 0000 0000 0000 6003 0000 5001 4EE2
110: 5F2D 6E4F 0000 0000 0000 0000 0000 0000 0000 4018
120: 4018 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0004 0000 0000 0000 0000 0000 0000 0000
150: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 3035 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0000 0000 107E 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 1000 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 E0A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 C8 C8 00 00 00 00 00 00 00 03 27
010: 00 AD AB 15 09 00 00 00 00 00 04 32 00 64 64 5E
020: 00 00 00 00 00 00 05 33 00 C8 C8 00 00 00 00 00
030: 00 00 07 2E 00 C8 C8 00 00 00 00 00 00 00 09 32
040: 00 64 64 9A 00 00 00 00 00 00 0A 32 00 64 FD 00
050: 00 00 00 00 00 00 0B 32 00 64 FD 00 00 00 00 00
060: 00 00 0C 32 00 64 64 5D 00 00 00 00 00 00 C0 32
070: 00 C8 C8 0E 00 00 00 00 00 00 C1 32 00 C8 C8 4F
080: 00 00 00 00 00 00 C2 22 00 6A 6A 25 00 00 00 00
090: 00 00 C4 32 00 C8 C8 00 00 00 00 00 00 00 C5 32
0A0: 00 C8 C8 00 00 00 00 00 00 00 C6 30 00 C8 C8 00
0B0: 00 00 00 00 00 00 C7 32 00 C8 C8 00 00 00 00 00
0C0: 00 00 C8 08 00 C8 C8 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 00 28 14 01 7B
170: 03 00 01 00 02 39 05 00 00 00 00 00 00 00 00 00
180: 00 00 01 01 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 31

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 C8 00 00 00 00 00 00 00 00 00 03 15
010: 00 00 00 00 00 00 00 00 00 00 04 00 00 00 00 00
020: 00 00 00 00 00 00 05 8C 00 00 00 00 00 00 00 00
030: 00 00 07 00 C8 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 00 00 00 00 00
050: 00 00 00 00 00 00 0B 00 00 00 00 00 00 00 00 00
060: 00 00 0C 00 00 00 00 00 00 00 00 00 00 00 C0 00
070: 00 00 00 00 00 00 00 00 00 00 C1 00 00 00 00 00
080: 00 00 00 00 00 00 C2 00 00 00 00 00 00 00 00 00
090: 00 00 C4 00 00 00 00 00 00 00 00 00 00 00 C5 00
0A0: 00 00 00 00 00 00 00 00 00 00 C6 00 00 00 00 00
0B0: 00 00 00 00 00 00 C7 00 00 00 00 00 00 00 00 00
0C0: 00 00 C8 00 C8 00 00 00 00 00 00 00 00 00 00 00
0D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 65
My System SpecsSystem Spec
21 Jul 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Everything is looking fine. Plus it is good that the HDD passed the tests. So the issue was not with the physical HDD but with the driver.

If the exclamation mark does not cause any lack of functionality, you may overlook it.

But after reading what you stated about the virus, I would support your thinking of going for a clean reinstall.

Go through the guide: Clean Reinstall - Factory OEM Windows 7

If you do the clean install as guided there, your installation will be driver complete itself; and you will not need to think about the drivers anymore.

All the best.

BTW, in post #3, Layback Bear pointed to the sound generated by the HDD. Is it still there?
My System SpecsSystem Spec
26 Jul 2014   #8
sjc312

Windows 7 Home Premium 32bit & 64-bit & 7 Starter
 
 
Good to go...

Hi Arc,

Many, many thanks for pinpointing my motherboard drivers as the cause of all my BSOD and system instability problems, and I can now proceed with re-installation with confidence following the recommended guide Clean Install - Factory OEM Windows 7. In fact, I just used that guide to remove the bloatware on my HP W7 Starter Netbook, and its now a lean, mean machine. The noise on this i5 build was not the HDD at all, it turned out to be my CPU cooler and I'm receiving a new one today by RMA.

Many thanks again.
My System SpecsSystem Spec
26 Jul 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are most welcome.
My System SpecsSystem Spec
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 New build BSOD, blackouts, crashes.




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