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Windows 7: BSOD help needed

16 Jun 2014   #1
Dude

Windows 10 Pro X64
 
 
BSOD help needed

Looking at my dads computer. He gets a BSOD pretty much daily.

Attachment 321972


My System SpecsSystem Spec
.
16 Jun 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Im not a pro but looking at the dumps i found this?

Possibly graphics related or graphics driver?

Quote:
Event[7]:
Log Name: Application
Source: Windows Error Reporting
Date: 2013-08-01T08:32:11.000
Event ID: 1001
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: 37L4247D28-05
Description:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0

Problem signature:
P1: x86
P2: PCI\VEN_1002&DEV_9904&SUBSYS_85261043&REV_00
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_x86_2abaaa1240b1c14d76438c373d083e88be1 681_cab_0750b49e

Analysis symbol:
Rechecking for solution: 0
Report Id: 62f32353-faa6-11e2-b308-d29c12173334
Report Status: 6
My System SpecsSystem Spec
16 Jun 2014   #3
derekimo

Microsoft Community Contributor Award Recipient

 
 

That event above is from August last year, that's not in the dump file it's in the eventapp.txt.

Looking in the msinfo32 file I see the driver is dated 2-14-2013 which looks to be the 13.1 version so you may want to try a newer one, like 13.9.

Previous AMD Catalyst? Display Drivers

I tried opening a bunch of those dumps Doug, they just hang for me so I can't even get the bugcheck, sorry about that.

Maybe they will load for someone else.
My System SpecsSystem Spec
.

16 Jun 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

EDIT: Derek beat me to it.

Hey Doug,

I've just looked through the first three logs and they're all 0xA0000001, these are considered a custom bugcheck coded into ATI drivers. And checking the logs the AMD drivers show up time and again.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+18755 )

Followup: MachineOwner
Code:
a7277934 9063ed69 60000100 a7277950 9064ba17 atikmdag+0x18755
a7277940 9064ba17 86835000 a72779c4 a72779a0 atikmdag+0x19d69
a7277950 9067f51b 857df000 a7277960 00000040 atikmdag+0x26a17
a72779a0 9068054b 86837000 9063ed52 86835000 atikmdag+0x5a51b
a72779fc 90680671 86837000 86840650 00000000 atikmdag+0x5b54b
a7277a18 9068071c 86837000 86840650 00000000 atikmdag+0x5b671
a7277ab8 906807f1 86837000 86840650 00000000 atikmdag+0x5b71c
a7277ae0 90686bc4 86837000 86840650 a7277b00 atikmdag+0x5b7f1
a7277ba4 9067e20f 86837000 858d1040 858d1040 atikmdag+0x61bc4
a7277bbc 9063e9b0 86837000 8542ffd0 a7277be4 atikmdag+0x5920f
a7277bcc 8fc41c12 858d1040 00000000 858cc000 atikmdag+0x199b0
a7277be4 8fcb1b14 858d1040 00000000 a7277c08 atikmpag+0x5c12
a7277bf4 82cd4f9e 858cc000 85791920 00000000 dxgkrnl!DpiFdoMessageInterruptRoutine+0x17 (FPO: [Non-Fpo])
a7277c08 82c84e1d 858cc000 85791920 a7277c34 nt!KiInterruptMessageDispatch+0x12
a7277c08 5b5d1bd8 858cc000 85791920 a7277c34 nt!KiInterruptDispatch+0x6d (FPO: [0,2] TrapFrame @ a7277c34)
02b54ae0 00000000 00000000 00000000 00000000 0x5b5d1bd8
They're pretty old mate and could do with updating.

Code:
2: kd> lmvm atikmdag
start    end        module name
90625000 90ffa000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Feb 14 22:36:39 2013 (511D66F7)
    CheckSum:         0098F232
    ImageSize:        009D5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
16 Jun 2014   #5
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Well atleast i was on the right scent!
My System SpecsSystem Spec
16 Jun 2014   #6
Dude

Windows 10 Pro X64
 
 

Thanks guys, updating drivers now
My System SpecsSystem Spec
16 Jun 2014   #7
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by HLPTech View Post
Well atleast i was on the right scent!
That you were, good sniffing.
My System SpecsSystem Spec
20 Jun 2014   #8
Dude

Windows 10 Pro X64
 
 

Updated his drivers and the chipset drivers from ASUS for his motherboard. He is good now, thanks again.
My System SpecsSystem Spec
20 Jun 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Glad you got it sorted Doug.
My System SpecsSystem Spec
20 Jun 2014   #10
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Glad its sorted
My System SpecsSystem Spec
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