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Windows 7: BSOD playing Steam games, Bug 0x00000124, Driver: hal.dll+12a3b

17 Jun 2014   #1
PepperidgeFarm

Windows 7 Home Premium x64
 
 
BSOD playing Steam games, Bug 0x00000124, Driver: hal.dll+12a3b

The title is pretty self-explanatory; I keep getting BSOD on steam games, particularly DotA and Civ V. I've been supremely bored without my vidjya, so any help would be much appreciated! I've attached the requisite BSOD paperwork, and am pasting some more stuff, and my system specs should be in my profile.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033


Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8008323028
BCP3: 00000000B6004000
BCP4: 00000000DC000175
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\061114-19515-01.dmp
C:\Users\Andrew\AppData\Local\Temp\WER-27580-0.sysdata.xml

Bug Check Code:

0x00000124

Caused by Driver:

hal.dll

Last Two attempted addresses
Filename: Address in Stack:

hal.dll hal.dll+12a3b


ntoskrnl.exe ntoskrnl.exe+18c463


My System SpecsSystem Spec
.
17 Jun 2014   #2
PeregrineX

Windows 7 Ultimate X64
 
 

Hello, and welcome to SevenForums!

First of all, have you overclocked your graphics card at all?

The 0x00000124 error code appears during a hardware complaint, such as overheating. If you have overclocked your GPU, RESET IT IMMEDIATELY. This could be causing numerous critical errors in your GPU, causing the whole system to crash. Also, overclocking can severely damage your GPU. I would only recommend it if you know what you are doing and are not just following a tutorial.

But, this could be other things too. I see that your GPU driver is WAY out-of-date. Download the latest drivers via the AMD website.

Best of luck,

PeregrineX
My System SpecsSystem Spec
17 Jun 2014   #3
PepperidgeFarm

Windows 7 Home Premium x64
 
 

Dear PeregrineX,

Thank you for the warm welcome! I don't even know HOW to overclock a graphics card, so I don't think it's that. As for the GPU driver, I followed the link and I *think* I updated the correct one? I wasn't sure whether to click "desktop graphics" or "integrated motherboard graphics". Anywho, thanks for the advice, I'll see if it works!
My System SpecsSystem Spec
.

17 Jun 2014   #4
PeregrineX

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by PepperidgeFarm View Post
Dear PeregrineX,

Thank you for the warm welcome! I don't even know HOW to overclock a graphics card, so I don't think it's that. As for the GPU driver, I followed the link and I *think* I updated the correct one? I wasn't sure whether to click "desktop graphics" or "integrated motherboard graphics". Anywho, thanks for the advice, I'll see if it works!
You should have clicked the "desktop drivers" button. Anyways, I'll look into this more when I get home in about fifteen to thirty minutes. I should be able to track down the source of the BSOD.
My System SpecsSystem Spec
17 Jun 2014   #5
PeregrineX

Windows 7 Ultimate X64
 
 

Ok, the BSOD seems to be caused by your Realtek Network driver (NDIS.sys). Could it be that it happens when playing online?

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 000000000000109b, (reserved)
Arg3: 00000000040b000c, Memory contents of the pool block
Arg4: fffffa8006ebf2d0, Address of the block of pool being deallocated

Debugging Details:
------------------
ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: ndis

FAULTING_MODULE: fffff80002c63000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  5034f6b2

POOL_ADDRESS:  fffffa8006ebf2d0 

BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002e0bbe9 to fffff80002cd8c00

STACK_TEXT:  
fffff880`031a85d8 fffff800`02e0bbe9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`040b000c : nt+0x75c00
fffff880`031a85e0 00000000`000000c2 : 00000000`00000007 00000000`0000109b 00000000`040b000c fffffa80`06ebf2d0 : nt+0x1a8be9
fffff880`031a85e8 00000000`00000007 : 00000000`0000109b 00000000`040b000c fffffa80`06ebf2d0 fffff880`014e4323 : 0xc2
fffff880`031a85f0 00000000`0000109b : 00000000`040b000c fffffa80`06ebf2d0 fffff880`014e4323 fffff880`031a8630 : 0x7
fffff880`031a85f8 00000000`040b000c : fffffa80`06ebf2d0 fffff880`014e4323 fffff880`031a8630 fffffa80`076772b0 : 0x109b
fffff880`031a8600 fffffa80`06ebf2d0 : fffff880`014e4323 fffff880`031a8630 fffffa80`076772b0 00000000`00000000 : 0x40b000c
fffff880`031a8608 fffff880`014e4323 : fffff880`031a8630 fffffa80`076772b0 00000000`00000000 fffffa80`06fd41a0 : 0xfffffa80`06ebf2d0
fffff880`031a8610 fffff880`031a8630 : fffffa80`076772b0 00000000`00000000 fffffa80`06fd41a0 fffffa80`06fd41a0 : ndis+0x8323
fffff880`031a8618 fffffa80`076772b0 : 00000000`00000000 fffffa80`06fd41a0 fffffa80`06fd41a0 fffff880`014ebb11 : 0xfffff880`031a8630
fffff880`031a8620 00000000`00000000 : fffffa80`06fd41a0 fffffa80`06fd41a0 fffff880`014ebb11 00000000`00000000 : 0xfffffa80`076772b0


STACK_COMMAND:  kb

FOLLOWUP_IP: 
ndis+8323
fffff880`014e4323 ??              ???

SYMBOL_STACK_INDEX:  7

SYMBOL_NAME:  ndis+8323

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  ndis.sys

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------
Try updating those drivers here, and reply with results.

Best of luck,

PeregrineX
My System SpecsSystem Spec
17 Jun 2014   #6
PepperidgeFarm

Windows 7 Home Premium x64
 
 

Alright, I downloaded the one for "Win7 and Server 2008 R2 Auto Installation Program (SID:1656265)", and, I mean, they're Steam games, so I guess they're online? There haven't been any problems yet, so maybe it worked!
My System SpecsSystem Spec
17 Jun 2014   #7
PeregrineX

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by PepperidgeFarm View Post
Alright, I downloaded the one for "Win7 and Server 2008 R2 Auto Installation Program (SID:1656265)", and, I mean, they're Steam games, so I guess they're online? There haven't been any problems yet, so maybe it worked!
Ok, install it, and restart your computer. You can then test it by playing a steam game that is known to cause problems. If a BSOD pops up again, run the Blue Screen of Death (BSOD) Posting Instructions program, and attach it to a new reply.

Best of luck,

PeregrineX
My System SpecsSystem Spec
17 Jun 2014   #8
PepperidgeFarm

Windows 7 Home Premium x64
 
 

That seems to have worked! Just played a great game of DotA. Is there a way to give someone a six-pack over the internet?
My System SpecsSystem Spec
17 Jun 2014   #9
PeregrineX

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by PepperidgeFarm View Post
That seems to have worked! Just played a great game of DotA. Is there a way to give someone a six-pack over the internet?
Unfortunately, no, but I'm glad I could help!

I hope you have no other problems in the future

PeregrineX

EDIT: Also, I'm a new member, so if you could click that button up there that says "Add to PeregrineX's reputation" on my solution, it would be greatly appreciated. Thanks in advance!
My System SpecsSystem Spec
17 Jun 2014   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by PeregrineX View Post

EDIT: Also, I'm a new member, so if you could click that button up there that says "Add to PeregrineX's reputation" on my solution, it would be greatly appreciated. Thanks in advance!
You'll get there soon enough if you keep helping, but rep begging is against the rules.

Quote:
7) No Rep begging or abuse of the Rep System.
Windows 7 Help Forums - Forum Rules
My System SpecsSystem Spec
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 BSOD playing Steam games, Bug 0x00000124, Driver: hal.dll+12a3b




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