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Windows 7: BSOD - Possibly when downloading Steam Games

17 Jun 2014   #1
AndyTH88

Windows 7 64-bit
 
 
BSOD - Possibly when downloading Steam Games

Hi all,

First time poster, so sorry if i've done anything wrong please advise me and i'll make any required edits.

I've gotten a couple of BSOD's today, just when downloading a particularly big steam game. I've been skyping, online gaming fine etc. but it's happened twice now just downloading this game (Witcher 2, if you're interested!)

I've followed the instructions to attach the BSOD log files. I'd really appreciate any advice you could give.

Thanks


My System SpecsSystem Spec
.
17 Jun 2014   #2
PeregrineX

Windows 7 Ultimate X64
 
 

Hello, and welcome to SevenForums!

This BSOD is being caused by your Intel processor.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800a2f0028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be200000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000005110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  f

STACK_TEXT:  
fffff800`00ba8a98 fffff800`03600a3b : 00000000`00000124 00000000`00000000 fffffa80`0a2f0028 00000000`be200000 : nt!KeBugCheckEx
fffff800`00ba8aa0 fffff800`03192b13 : 00000000`00000001 fffffa80`0a2bc4b0 00000000`00000000 fffffa80`0a2bc500 : hal!HalBugCheckSystem+0x1e3
fffff800`00ba8ae0 fffff800`03600700 : 00000000`00000728 fffffa80`0a2bc4b0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263
fffff800`00ba8b40 fffff800`03600052 : fffffa80`0a2bc4b0 fffff800`00ba8e70 fffffa80`0a2bc4b0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff800`00ba8c90 fffff800`035fff0d : 00000000`00000004 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff800`00ba8cd0 fffff800`035f3e88 : 00000000`0690fa90 00000000`00eeef68 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff800`00ba8d00 fffff800`030838ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff800`00ba8d30 fffff800`03083713 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff800`00ba8e70 00000000`5205871f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`0690fa64 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x5205871f


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------
Unfortunately, error code 0x124 usually means there's faulty hardware, and the error message supports that:

Code:
WHEA_UNCORRECTABLE_ERROR (124)
I'll do some more research, but for now that's my best guess.

Best of luck,

PeregrineX
My System SpecsSystem Spec
17 Jun 2014   #3
PeregrineX

Windows 7 Ultimate X64
 
 

More bad news...

From your system information, you have an Intel i5-2500K CPU, a dual-core processor.

However, from CPU dump logging, I've seen that only one core is logged:

Code:
0: kd> !prcb 0
PRCB for Processor 0 at fffff780ffff0000:
Current IRQL -- 13
Threads--  Current fffffa800c278710 Next 0000000000000000 Idle fffff8000340ecc0
Processor Index 0 Number (0, 0) GroupSetMember 1
Interrupt Count -- 71a06a5f
Times -- Dpc    000a092c Interrupt 0004e8f0 
         Kernel 028aa33b User      00205d6d 
0: kd> !prcb 1
Cannot get PRCB address
I could be wrong, but I fear your second core in your CPU is broken. Anyone else, please correct me if I'm wrong.

This is also supported by another error message I found:

Code:
CLOCK_WATCHDOG_TIMEOUT (101)
What this means is that the cores and threads are not cooperating with each other.

But that's just what I've concluded. If anyone else has a different opinion, please feel free to chime in.

In other words, your CPU is dying.

Best of luck, I guess,

PeregrineX
My System SpecsSystem Spec
.

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