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Windows 7: Kernel Error 41, computer freezes, no obvious cause

18 Jun 2014   #1
trick6

Buckinghamshire
 
 
Kernel Error 41, computer freezes, no obvious cause

Hi, my computer freezes randomly sometimes with no apparent cause, even if it is idle, dump files attached, please can someone analyse the files and help me understand the problem


My System SpecsSystem Spec
.
18 Jun 2014   #2
PeregrineX

Windows 7 Ultimate X64
 
 

Hello, and welcome to SevenForums!

The BSOD is being caused by your Etron USB 3.0 Extensible Host Controller driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fffffa8c09f70e68, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88005690e34, address which referenced memory

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003715100
GetUlongFromAddress: unable to read from fffff800037151c0
 fffffa8c09f70e68 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
EtronXHCI+4e34
fffff880`05690e34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  audiodg.exe

TRAP_FRAME:  fffff88005411d80 -- (.trap 0xfffff88005411d80)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=00000002fffffffd rbx=0000000000000000 rcx=00000000000000c0
rdx=0000000000000024 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88005690e34 rsp=fffff88005411f10 rbp=0000000000000c00
 r8=0000000000000000  r9=fffffa8009f70de8 r10=00000000000000c0
r11=fffffa8009f29650 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz ac pe cy
EtronXHCI+0x4e34:
fffff880`05690e34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch] ds:fffffa8c`09f70e68=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800034dd169 to fffff800034ddbc0

STACK_TEXT:  
fffff880`05411c38 fffff800`034dd169 : 00000000`0000000a fffffa8c`09f70e68 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`05411c40 fffff800`034dbde0 : fffff880`05411f78 fffff8a0`04f78af0 fffffa80`09d2a1b0 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`05411d80 fffff880`05690e34 : fffffa80`08980bb0 00000000`0000001e fffffa80`08eec930 00000000`00000000 : nt!KiPageFault+0x260
fffff880`05411f10 fffffa80`08980bb0 : 00000000`0000001e fffffa80`08eec930 00000000`00000000 00000000`0000001e : EtronXHCI+0x4e34
fffff880`05411f18 00000000`0000001e : fffffa80`08eec930 00000000`00000000 00000000`0000001e fffffa80`08eec930 : 0xfffffa80`08980bb0
fffff880`05411f20 fffffa80`08eec930 : 00000000`00000000 00000000`0000001e fffffa80`08eec930 00000000`00000000 : 0x1e
fffff880`05411f28 00000000`00000000 : 00000000`0000001e fffffa80`08eec930 00000000`00000000 fffff880`056944a6 : 0xfffffa80`08eec930


STACK_COMMAND:  kb

FOLLOWUP_IP: 
EtronXHCI+4e34
fffff880`05690e34 418b8c818c000000 mov     ecx,dword ptr [r9+rax*4+8Ch]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  EtronXHCI+4e34

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: EtronXHCI

IMAGE_NAME:  EtronXHCI.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e2de090

FAILURE_BUCKET_ID:  X64_0xD1_EtronXHCI+4e34

BUCKET_ID:  X64_0xD1_EtronXHCI+4e34

Followup: MachineOwner
---------
I see that driver is out-of-date:

Code:
EtronXHCI    Etron USB 3.0 Extensib Etron USB 3.0 Extensib Kernel        Manual     Running    OK         TRUE        FALSE        512        65,792     0      25/07/2011 22:30:56    C:\Windows\system32\Drivers\EtronXHCI.sys        2,560
Please visit the Etron Website and download the latest drivers.

Best of luck,

PeregrineX
My System SpecsSystem Spec
18 Jun 2014   #3
trick6

Buckinghamshire
 
 

Thank you so much, it seems to have worked but i'll keep an eye on things for a while just in case
My System SpecsSystem Spec
.

18 Jun 2014   #4
PeregrineX

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by trick6 View Post
Thank you so much, it seems to have worked but i'll keep an eye on things for a while just in case
Alright, glad I could help!
My System SpecsSystem Spec
23 Jun 2014   #5
trick6

Buckinghamshire
 
 

Right well I assumed it had solved it but it has started doing it again, any ideas for what to do next? Anything else that could be the problem?
My System SpecsSystem Spec
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 Kernel Error 41, computer freezes, no obvious cause




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