Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Random BSOD at different times

18 Jun 2014   #1
windowsuser123

win 7 64, win xp
 
 
Random BSOD at different times

Hi,

I keep getting a BSOD with different error messages like Bad Pool Header, Bad Pool Caller, System Thread Eception Not Handled and System Service Exception.

I have followed the instructions and attached the SF Diagnostics File to this post.

Any help would be appreciated as it's driving me crazy!

Thanks.


My System SpecsSystem Spec
.
18 Jun 2014   #2
PeregrineX

Windows 7 Ultimate X64
 
 

Hello, and welcome to SevenForums!

Your BSOD is being caused by the Microsoft USB Hub driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80094ed060, Physical Device Object of the stack
Arg3: fffff800055453d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa800b5a33e0, The blocked IRP

Debugging Details:
------------------
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5227239a

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88004400000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`05545388 fffff800`0414b8d2 : 00000000`0000009f 00000000`00000003 fffffa80`094ed060 fffff800`055453d8 : nt!KeBugCheckEx
fffff800`05545390 fffff800`040e685c : fffff800`055454c0 fffff800`055454c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`05545430 fffff800`040e66f6 : fffff800`0428bf80 00000000`00bdf7eb 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`055454a0 fffff800`040e65de : 000001c4`32c2eb1f fffff800`05545b18 00000000`00bdf7eb fffff800`0425afe8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`05545af0 fffff800`040e63c7 : 00000060`ee8832c1 00000060`00bdf7eb 00000060`ee883243 00000000`000000eb : nt!KiTimerExpiration+0x1be
fffff800`05545b90 fffff800`040d38ca : fffff800`04256e80 fffff800`04264cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`05545c40 00000000`00000000 : fffff800`05546000 fffff800`05540000 fffff800`05545c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_AmUStor_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_AmUStor_IMAGE_usbhub.sys

Followup: MachineOwner
---------
You can try to reinstall the driver by following these steps:

1) Hold CTRL+R on the keyboard.

2) Type in "devmgmt.msc" (without quotes)

3) Look for the device named something like "Microsoft USB Hub", it should be in the subset "Universal Serial Bus controllers".

4) Right click it, and click "Uninstall". If it asks you if you want to delete the files, check the box under it.

5) Restart your computer. If it is successful, it should say "Installing Device Driver Software" on the bottom task bar.

Please inform us of the results.

Best of luck,

PeregrineX
My System SpecsSystem Spec
18 Jun 2014   #3
windowsuser123

win 7 64, win xp
 
 

Hi,

Thanks for the quick response.

I'll give it a go and let you know how I get on!
My System SpecsSystem Spec
.

18 Jun 2014   #4
windowsuser123

win 7 64, win xp
 
 

Hello again,

Whilst trying to do this I got another BSOD with the error Memory_Management.

This along with many other regular problems since this started happening like wifi not detecting networks, system errors, services stopped running....and more.

And sometimes the BSOD comes up during boot even before in windows.

Could this one problem be causing all this?

Thanks
My System SpecsSystem Spec
18 Jun 2014   #5
PeregrineX

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by windowsuser123 View Post
Hello again,

Whilst trying to do this I got another BSOD with the error Memory_Management.

This along with many other regular problems since this started happening like wifi not detecting networks, system errors, services stopped running....and more.

And sometimes the BSOD comes up during boot even before in windows.

Could this one problem be causing all this?

Thanks
I'll take a look at some of your other dumps as soon as I get home. Hopefully we can get a resolution.

EDIT: Try to run those steps in safe mode. To get there, repeatedly tap F8 while the computer is booting. Then scroll down to "Safe Mode With Networking", and press enter.
My System SpecsSystem Spec
19 Jun 2014   #6
windowsuser123

win 7 64, win xp
 
 

Hello,

I have tried your suggestion but got the Bad Pool Header error again.

This along with such and such program has stopped working, and other things not right going on.

Also for information, I have system restored to a previous date when the system was fine but still the same error.
My System SpecsSystem Spec
21 Jun 2014   #7
windowsuser123

win 7 64, win xp
 
 

Hi,

Can someone help with this please?
My System SpecsSystem Spec
21 Jun 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Comodo is causing problems.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8000454744e, fffff88004156a48, fffff880041562a0}

*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
Probably caused by : cmdguard.sys ( cmdguard+22b28 )

Followup: MachineOwner
Uninstall Comodo and install MS Security Essentials and MalwareBytes.

Note   Note
Make sure you uncheck the 'Enable Free Trial' box when installing.




Test and report back.
My System SpecsSystem Spec
23 Jun 2014   #9
windowsuser123

win 7 64, win xp
 
 

Hello,

Thank you for your help.

Just to update.

It crashed even when on safe mode & once during boot up.

The latest error was Page Fault in Non Paged Area, and also one about Memory Management.

Comodo was installed and working on there fine for quite some time.

Right now I can't uninstall it off safe mode as I get a Blue Screen even on there before I can do anything.

Please help.
My System SpecsSystem Spec
23 Jun 2014   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

We'll need to look at the new logs to see what's happening. I can't check them at the moment as I'm at work, but if you can persevere with trying to boot up and collect the logs for the time being.
My System SpecsSystem Spec
Reply

 Random BSOD at different times




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD at random times, at least 3 times per week. Win 7 64 Ultimate
This is my custom build computer of 4 - 5 years. The past year or so i keep getting random BSOD. There are times right after i do a windows update, the very next day my computer will crash. I am running the latest nvidia drivers, and also run windows update. Some times the error says Memory...
BSOD Help and Support
Random BSOD problems in the past 2 days. Random errors at random times
Three days ago my water cooling failed (got up to 77C while gaming is when I noticed the problem as my CPU should not go over 62C). I decided to install an aftermarket heatsink instead of a new water cooling system ,and add a few more fans just to make sure my whole motherboard was getting plenty...
BSOD Help and Support
BSoD at random times and pink graphics at times,
Hello, New member here and thanks in advance for looking. I have a home built w7 Home Premium box we use almost exclusively for Windows Media Center. I started getting bsod's about a month ago and before that got distorted *pinkish* video on restart or bootup at times. Tried using...
BSOD Help and Support
BSOD at random times, 2 times/day in the last 4 days
Hi, I have started getting BSODs twice a day at random moments on my computer in the last 4 days. I've tried to figure out the reason for the BSODs but I'm not sure. I often get the * Hardware failure * bsod. Now I know these can be caused by a number of things, so that is why I included with...
BSOD Help and Support
BSOD at random times, other times just lock up
I have been getting BSOD's for the last week or so. I can't read the entire screen in time when it happens but I do catch something about a hardware issue. This has happened several times while playing video games, but others when surfing the web, or just doing some typing. I've checked all of...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:36.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App