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Windows 7: BSOD after waking from sleep Unexpected Shutdown fltmgr.sys

18 Jun 2014   #1
EMCconsulting

Windows 8 Pro 64 bit
 
 
BSOD after waking from sleep Unexpected Shutdown fltmgr.sys

When touching power button to waken HP Zbook14, I get BSOD, with error listing fltmgr.sys
I ran SF Diagnostics Tool, it appears to hang after running a couple of steps.
I am attaching the zip file SF_18-06-2014, it appears to contain only the .dmp files, EVENTApp.txt and EventSys.txt. Please let me know what to change if I need to run SF Diagnostics Tool again.

The machine does not appear to throw errors except when power button is touched to bring out of sleep.

Thank you


My System SpecsSystem Spec
.
18 Jun 2014   #2
PeregrineX

Windows 7 Ultimate X64
 
 

Hello, and welcome to SevenForums!

Your BSOD seems to be caused by your HP ProtectTools Device Access Manager driver:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

ATTEMPTED_WRITE_TO_READONLY_MEMORY (be)
An attempt was made to write to readonly memory.  The guilty driver is on the
stack trace (and is typically the current instruction pointer).
When possible, the guilty driver's name (Unicode string) is printed on
the bugcheck screen and saved in KiBugCheckDriver.
Arguments:
Arg1: fffff880024aa7b0, Virtual address for the attempted write.
Arg2: 00000000050ae121, PTE contents.
Arg3: fffff88004147530, (reserved)
Arg4: 000000000000000b, (reserved)

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xBE

PROCESS_NAME:  System

CURRENT_IRQL:  0

TRAP_FRAME:  fffff88004147530 -- (.trap 0xfffff88004147530)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff880024aa090 rbx=0000000000000000 rcx=000000000000001d
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001d52e26 rsp=fffff880041476c0 rbp=fffff880041477f0
 r8=fffffa800d75d1b8  r9=0000000000000000 r10=fffffa800fbf9010
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
fltmgr!FltpGetStartingCallbackNode+0x346:
fffff880`01d52e26 f0838020070000ff lock add dword ptr [rax+720h],0FFFFFFFFh ds:fffff880`024aa7b0=240c80f0
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000354d7c6 to fffff800034cfbc0

STACK_TEXT:  
fffff880`041473c8 fffff800`0354d7c6 : 00000000`000000be fffff880`024aa7b0 00000000`050ae121 fffff880`04147530 : nt!KeBugCheckEx
fffff880`041473d0 fffff800`034cdcee : 00000000`00000001 fffff880`024aa7b0 00000000`00000000 fffffa80`0d75d010 : nt! ?? ::FNODOBFM::`string'+0x44cde
fffff880`04147530 fffff880`01d52e26 : fffffa80`0d75d010 fffff880`041477f0 fffffa80`1d6aae20 00000000`0f000001 : nt!KiPageFault+0x16e
fffff880`041476c0 fffff880`01d52107 : fffff880`041477f0 fffff880`00000002 00000000`00000000 00000000`00000000 : fltmgr!FltpGetStartingCallbackNode+0x346
fffff880`04147750 fffff880`01d506c7 : fffffa80`0d9268e0 fffffa80`1c84c480 fffffa80`0d762d00 fffffa80`1a6d9b80 : fltmgr!FltpPassThrough+0xb7
fffff880`041477d0 fffff880`081e7619 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff800`0365f588 : fltmgr!FltpDispatch+0xb7
fffff880`04147830 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff800`0365f588 00000000`00000000 : DAMDrv64+0x2619


STACK_COMMAND:  kb

FOLLOWUP_IP: 
DAMDrv64+2619
fffff880`081e7619 ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  DAMDrv64+2619

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: DAMDrv64

IMAGE_NAME:  DAMDrv64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51125a78

FAILURE_BUCKET_ID:  X64_0xBE_DAMDrv64+2619

BUCKET_ID:  X64_0xBE_DAMDrv64+2619

Followup: MachineOwner
---------
Your best bet would be to go to the HP Website and download the latest drivers for your desktop model.

However, I can't be sure of how outdated that driver is, because the Diagnostic Tool did not gather enough information. Please go back to the BSOD Posting Instructions, and trry "Option 2". Then, post that .zip file here as an attachment to a new reply.

Best of luck,

PeregrineX
My System SpecsSystem Spec
18 Jun 2014   #3
EMCconsulting

Windows 8 Pro 64 bit
 
 
New Diagnostics Tool output zip file

Thank you PeregrineX

I tried again and this time I was able to run SF Diag tool to completion. Not sure what happened the first time.

Here is the zip file.

I very recently did a software upgrade but will do as you recommend anyway to doublecheck.
Please let me know if you have any further insights if you are able to review this additional file.

Thank you!
My System SpecsSystem Spec
.

18 Jun 2014   #4
PeregrineX

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by EMCconsulting View Post
Thank you PeregrineX

I tried again and this time I was able to run SF Diag tool to completion. Not sure what happened the first time.

Here is the zip file.

I very recently did a software upgrade but will do as you recommend anyway to doublecheck.
Please let me know if you have any further insights if you are able to review this additional file.

Thank you!
Alright, your driver is outdated and is causing the problem:

Code:
DAMDrv       DAMDrv                 Kernel        2/6/2013 8:28:24 AM
I have found the latest version of that driver on the HP Website. Download and install it here.
My System SpecsSystem Spec
18 Jun 2014   #5
EMCconsulting

Windows 8 Pro 64 bit
 
 

Wow, thank you again!

I did some research, and this install file is listed for Windows 8.1 (64bit)
at this website...this file is different from the HP Client Security Manager update file sp64399.exe that I find when logging into the HP site , entering my system SN , and entering Windows 7 Pro 64 bit.

Is it possible the file you recommended is not appropriate for Win 7 but is ok for Win 8.1?
I have Win 7 Pro 64.

Thanks!



HP ZBOOK 14 MOBILE WORKSTATION ? Download de drivers @ PCDrivers.com.br

sp64145.exe

Tipo: Application
Versão: 8.3.0.0
Tamanho: 46.74 Mb

Sistema operativo: Windows 8.1 (64 Bit)
HP Client Security Manager (International)
My System SpecsSystem Spec
18 Jun 2014   #6
PeregrineX

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by EMCconsulting View Post
Wow, thank you again!

I did some research, and this install file is listed for Windows 8.1 (64bit)
at this website...this file is different from the HP Client Security Manager update file sp64399.exe that I find when logging into the HP site , entering my system SN , and entering Windows 7 Pro 64 bit.

Is it possible the file you recommended is not appropriate for Win 7 but is ok for Win 8.1?
I have Win 7 Pro 64.

Thanks!



HP ZBOOK 14 MOBILE WORKSTATION ? Download de drivers @ PCDrivers.com.br

sp64145.exe

Tipo: Application
Versão: 8.3.0.0
Tamanho: 46.74 Mb

Sistema operativo: Windows 8.1 (64 Bit)
HP Client Security Manager (International)
When I went to the HP website, I clicked on "Windows 7 Pro x64" for the operating system, so it should be safe to install my download link.
My System SpecsSystem Spec
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 BSOD after waking from sleep Unexpected Shutdown fltmgr.sys




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