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Windows 7: MSi GT 70 Laptop BSOD

18 Jun 2014   #1
NoLimitx

Windows 7 Home Premium 64 bit
 
 
MSi GT 70 Laptop BSOD

Hello i have the MSI GT70 Laptop.Have it for around 2 years and a couple months ago i started getting Problems with Bluescreens.Right now it happening pretty often,abd i tried almost evrything to fix it.

The bluescreen error is nvldmkm.sys
Here is some additional info from Bluescreenviewer:
==================================================
Dump File : 061814-17612-01.dmp
Crash Time : 18.06.2014 00:28:29
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0e57b4e0
Parameter 2 : fffff880`0fdc3d1c
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\061814-17612-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 704.584
Dump File Time : 18.06.2014 00:29:40
==================================================

It is most likely a Probelm with my GPU but i have no clue how to fix this anyone knows a solution?
I tried almsot evrything...


My System SpecsSystem Spec
.
18 Jun 2014   #2
PeregrineX

Windows 7 Ultimate X64
 
 

Hello, and welcome to SevenForums!

Your NVidia Graphics driver seems to be causing the issue:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80106cb4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fde7d1c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

FAULTING_IP: 
nvlddmkm+98bd1c
fffff880`0fde7d1c 48ff25ddb9edff  jmp     qword ptr [nvlddmkm+0x867700 (fffff880`0fcc3700)]

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`075f3a48 fffff880`04e6e140 : 00000000`00000116 fffffa80`106cb4e0 fffff880`0fde7d1c ffffffff`c000009a : nt!KeBugCheckEx
fffff880`075f3a50 fffff880`04e41867 : fffff880`0fde7d1c fffffa80`0c603000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`075f3a90 fffff880`04e6df4f : fffffa80`ffffd84d fffffa80`0d078700 fffffa80`106cb4e0 fffffa80`0c540ba0 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`075f3b40 fffff880`04f3d03d : fffffa80`0c2a0d50 00000000`00000080 00000000`00000000 fffffa80`0c540410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`075f3bc0 fffff800`0395c73a : 00000000`02140af6 fffffa80`0c250b50 fffffa80`069849e0 fffffa80`0c250b50 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`075f3c00 fffff800`036b18e6 : fffff800`0383be80 fffffa80`0c250b50 fffff800`03849cc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`075f3c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+98bd1c
fffff880`0fde7d1c 48ff25ddb9edff  jmp     qword ptr [nvlddmkm+0x867700 (fffff880`0fcc3700)]

SYMBOL_NAME:  nvlddmkm+98bd1c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  537a8efc

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
But here's what I find interesting:

Code:
Card name: Intel(R) HD Graphics 4000
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
Your NVidia Card is not showing up as your main GPU, although it is recognized as a component:

Code:
Name: NVIDIA GeForce GTX 670M
Device ID: PCI\VEN_10DE&DEV_1213&SUBSYS_10CB1462&REV_A1\4&5435C8C&0&0008
It may be that your BIOS isn't set up for an off-board GPU like your GeForce GTX 670M. Here's how you can try to resolve this:

1) Restart your computer. Immediately after it turns on, you should see on the bottom of your screen "Press <Key> to enter setup", or "BIOS Setup: <Key>". Repeatedly tap the key it says to press, until you get to a blue screen (NOT a BSOD) with information about your computer.

WARNING: The BIOS contains critical information that, if tampered with incorrectly, could FATALLY DAMAGE YOUR PC. Please follow these next instructions to the best of your ability, and try not to explore in there!

2) Use the side arrow keys to select "Advanced", "Advanced Settings", or similar. If it automatically goes there, continue. If it doesn't, press enter.

3) Select "North Bridge Configuration", "Video Configuration", "Internal Graphics", or similar, depending on what kind of BIOS you have.

4) Select "Primary Video Controller", "Primary Video Adapter", "Initiate Graphic Adapter", or similar. Press enter if it does not enter right away.

5) Select "PCI", "PCIe", or similar to switch to your external graphics card, pressing enter if needed.

6) Return to the main "Advanced" page. From there, use the side arrow keys to select "Exit", and scroll to "Save Changes and Exit". Press Enter, and your computer should now restart with the main graphics controller as your external card.

Best of luck,

PeregrineX
My System SpecsSystem Spec
18 Jun 2014   #3
NoLimitx

Windows 7 Home Premium 64 bit
 
 

Thanks for the answer im gonna try that today.

Not sure if i can acces the bios tho because I tried to acces it once and i couldnt .

Also when doing this is there any risk of making the laptop not boot up or somethibg skmilar like black screen because somethinf happened to the gpu?
If yes i could just acces the bios again and changebthe setting back or?
My System SpecsSystem Spec
.

18 Jun 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

Why don't you just try rolling back on your Nvidia driver first,

Your current version is the latest, try an earlier version,

Code:
 Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon May 19 16:08:44 2014 (537A8EFC)
    CheckSum:         00C1EA41
    ImageSize:        00C64000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Do a clean install of the display driver.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Install the driver again. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


NVIDIA Drivers - Avoid Problems
My System SpecsSystem Spec
18 Jun 2014   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

It's also worth noting that laptops run dual graphics for a reason. It will use the Intel iGPU for day to day tasks, non-strenuos stuff like web browsing, Word, emails etc. When the GPU requires more power (for example in gaming) it will automatically switch to the dedicated GPU, this is how they're meant to work. I wouldn't recommend altering this if you've had no problems with either scenario in the past.
My System SpecsSystem Spec
19 Jun 2014   #6
NoLimitx

Windows 7 Home Premium 64 bit
 
 

Ok so I uninstalled/inistalled the Drivers as you said and lets see if it helps.

And as expected I wasnt able to acces the bios.After pressing the power on button i pressed delete to acces the bios(setup) but unfortunalty i could only acces a black screen called Task Manager or smth similar where i had 2 option.

Either boot with windows 7 or acces a tool when pressing tab.(the tool is irelevant)
Anyone can help me with how to acces the bios?

Bozad:Ye at the beginning evrything worked but this laptop is now 2 years old surely after the extensive use and bunch of driver and programs download something happend maybe.And I anyways wanted to use the main GPU all the time so ye.
Thanks
My System SpecsSystem Spec
19 Jun 2014   #7
tumpelo666

Windows 7 HP x64
 
 

Tried smashing f2, f10 or f12? There is always a way to get into bios.
My System SpecsSystem Spec
19 Jun 2014   #8
NoLimitx

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by tumpelo666 View Post
Tried smashing f2, f10 or f12? There is always a way to get into bios.
When starting my pc i get 4 options,enter setup,recovery, diffrent booting options and configure bigfoot booting.

ALl of them are not the Bios.
I have a feeling that MSI somehow blocked the acces to the Bios on this Laptop :/
My System SpecsSystem Spec
19 Jun 2014   #9
NoLimitx

Windows 7 Home Premium 64 bit
 
 

OK so after i tried a reinstall of the drivers I got another Bluescreen when i left the physx and 3D options setting in the Nvidia control panel on auto.I switched both to the Nvidia High speed processore which should atleast make the bluescreens less frequent.
My System SpecsSystem Spec
19 Jun 2014   #10
NoLimitx

Windows 7 Home Premium 64 bit
 
 

OK another update
After playing for about 6 hours since i reinsatlled the drivers and cahnged the settings to high spedd card i didnt get a bluescreen so far.

This leads me to believing that there is some kind of problem between the HD 4000 GPU and the GTX 670M.Maybe when switching between them or smth similar I dont know.
This leads me to belive that this is also not a hardware issue and more a driver and communication between the 2 GPU issue.

So anyone know how to permanently fix it?And also still no clue how to acces bios on msi GT 70 :/
My System SpecsSystem Spec
Reply

 MSi GT 70 Laptop BSOD




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