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Windows 7: HP Laptop BSOD on removal from docking station

18 Jun 2014   #1
FuryoftheStars

Microsoft Windows 7 Professional 64-bit Service Pack 1
 
 
HP Laptop BSOD on removal from docking station

(Post has been edited - 8/20/14)
Hi guys,

Got a user with an HP EliteBook 850 G1 laptop. Sometimes when he goes to remove the laptop from its docking station while still running, it'll BSOD. Quick google search didn't turn up anything specific.

His laptop appears to have been pre-configured for Kernel dump files and I grabbed a copy, but even zipped it's over 200 MB in size, so... not sure the best way to share (forum limit of 8MB)? I do not have the tools (or more importantly, the expertise) for reading dump files to find the cause myself.
^^ Old data.
minidump file attached.


My System SpecsSystem Spec
.
18 Jun 2014   #2
PeregrineX

Windows 7 Ultimate X64
 
 

Hello,

Tell him to run the program in the BSOD Posting Instructions, it will help us try to diagnose the problem.

As for the file size... what exactly are the files in the .zip you mentioned? Could you give us the name and extension?

Best of luck,

PeregrineX
My System SpecsSystem Spec
18 Jun 2014   #3
FuryoftheStars

Microsoft Windows 7 Professional 64-bit Service Pack 1
 
 

Thank you for the reply.

Quote   Quote: Originally Posted by PeregrineX View Post
Tell him to run the program in the BSOD Posting Instructions, it will help us try to diagnose the problem.
Apologies, but please tell me the file(s)/information one would need to diagnose and I will manually retrieve.

Quote   Quote: Originally Posted by PeregrineX View Post
As for the file size... what exactly are the files in the .zip you mentioned? Could you give us the name and extension?
memory.dmp
According to his registry settings (we're over 60 miles apart), his system is set to create Kernel dump files. However, the initial file is over 600 MB (almost 700), but even zipping it only brings it down to roughly 200.
My System SpecsSystem Spec
.

18 Jun 2014   #4
PeregrineX

Windows 7 Ultimate X64
 
 

Quote   Quote: Originally Posted by FuryoftheStars View Post
Apologies, but please tell me the file(s)/information one would need to diagnose and I will manually retrieve.
At the minimum, you will need to give us his minidump files. These are located at the directory "C:\Windows\Minidump\".

Attach those files to a new reply, and we'll go from there.
My System SpecsSystem Spec
20 Jun 2014   #5
FuryoftheStars

Microsoft Windows 7 Professional 64-bit Service Pack 1
 
 

Apologies, but he's been out of the office these past couple of days. I'll try to catch up with him next week to make sure his system creates minidumps (according to his registry when I checked last, it's creating kernel dumps), then I'll have to wait until it BSODs again (to my understanding, it isn't every time).
My System SpecsSystem Spec
23 Jun 2014   #6
FuryoftheStars

Microsoft Windows 7 Professional 64-bit Service Pack 1
 
 

Update: Altered his settings to create minidumps. Now I just gotta wait for it to BSOD again....
My System SpecsSystem Spec
20 Aug 2014   #7
FuryoftheStars

Microsoft Windows 7 Professional 64-bit Service Pack 1
 
 

Jeez Louise... his system finally BSOD'd again. OP updated with minidump file attached.
My System SpecsSystem Spec
22 Aug 2014   #8
FuryoftheStars

Microsoft Windows 7 Professional 64-bit Service Pack 1
 
 

*Bump*
My System SpecsSystem Spec
26 Aug 2014   #9
FuryoftheStars

Microsoft Windows 7 Professional 64-bit Service Pack 1
 
 

Hmm... should I create a new thread?
My System SpecsSystem Spec
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 HP Laptop BSOD on removal from docking station




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