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Windows 7: BSOD Bad Pool Header 0x0000019 Seems to be random

19 Jun 2014   #1
the stig

Windows 7 Pro 64Bit
 
 
BSOD Bad Pool Header 0x0000019 Seems to be random

Trying to help a mate out with his PC, keeps getting BSODs.
Seems to be happening at Random times most commonly though when closing/using a CAD program called Envisioneer.
I have attached the DM logs, any help would be much appreciated!


My System SpecsSystem Spec
.
19 Jun 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum the stig,

Reduce items at start-up:Perform a clean boot: Please remove Trend Micro for testing purpose.

Recommended antivirus software for Windows 7 based on stability compared to others:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Scan with Kaspersky TDSSKiller:ESET online scanner: Run Disk Check on your hard disk for file system errors and bad sectors on it:
Code:

Debug session time: Wed Jun  4 09:02:06.272 2014 (UTC + 6:00)
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 11:50:44.459
Probably caused by : cdd.dll ( cdd!DrvGradientFill+713 )
BugCheck 19, {20, fffff900c29166c0, fffff900c2916a90, 253d0001}
BugCheck Info: BAD_POOL_HEADER (19)
Bugcheck code 00000019
Arguments: 
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff900c29166c0, The pool entry we were looking for within the page.
Arg3: fffff900c2916a90, The next pool entry.
Arg4: 00000000253d0001, (reserved)
BUGCHECK_STR:  0x19_20
PROCESS_NAME:  Envisioneer_8.
FAILURE_BUCKET_ID:  X64_0x19_20_cdd!DrvGradientFill+713
MaxSpeed:     3400
CurrentSpeed: 3398
BiosVersion = 1405
BiosReleaseDate = 08/19/2013
SystemManufacturer = ASUS
SystemProductName = All Series
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My System SpecsSystem Spec
20 Jun 2014   #3
the stig

Windows 7 Pro 64Bit
 
 

Thank you koolkat77, was there any indication in the log files as to what might be causing the issue?
I have completed all of the suggested tasks, will report back if/when I get another crash.
My System SpecsSystem Spec
.

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 BSOD Bad Pool Header 0x0000019 Seems to be random




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