BSOD after Windows 7 updates June 15th

LMontefiori91 · 19 Jun 2014

Hello,
Luca here. Basically I have been encountering 4 BSODs with different codes after I installed some Windows 7 updates on June the 15th. I ran various tests (Prime 95, Memtest, a native window ram test and an HP System check upon booting) all of the were negative (no errors encountered). One of the BSODs popped up while I was running an instance of Memtest, unfortunately I did not track down the STOP code. They seem to pop up at random times, while I'm doing very different activities. THe first one came up while I was watching a youtube video, the others I have encountered while leaving the PC on but not using it. Also yesterday the PC seemed to not be able to pass POST, so I wasn't able to turn it on for a good 3 hours, then It started working again. Throwing this in there, maybe it will give you guys some insight on what my problem may be.
I'm attaching a RAR of the 4 crash dumps.
Thanks in advance to whoever will take the time to reach out and help

My system specs are:

Model : HP m9292.it
CPU : Intel Core2 Quad Q9300 2.50 GHz
RAM : 8 GB DDR2 400 MHz Corsair RAM
Motherboard: Pegatron Benicia Motherboard
GPU : AMD Radeon HD 7700 Sapphire 1 GB
Drives : 2 Seagate ST3750640AS 750 GB

matts6887 · 19 Jun 2014

I would first try seeing if you can re run memtest again and try and note the stop error code; cause it sounds like you MAY have one or more bad sticks of ram due to the fact that its popping a bsod on ya while trying to run memtest.

LMontefiori91 · 19 Jun 2014

I ran it 4 times. Results were negative. Should i do a longer test? Maybe repeat the test for a few hours?
I should add that When i got the BSOD during memtest the program was showing a lot of bad sectors and showing a lot of errors (a lot of red was showing up, lol). Also I re ran Memtest after the BSOD and once again I got all those errors. Unfortunately I didn't manage to run it to 100% because the computer went idle (during memtest) and the monitor went to sleep, would not turn on again ( i supposed it BSOD yet once again?) After that occasion memtest ran fine and didn't fine any errors.

Boozad · 19 Jun 2014

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.

LMontefiori91 · 20 Jun 2014

I'm attaching the Diagnosis Tools response zipped archive.

Boozad · 20 Jun 2014

Your Saffire Audio Device driver is causing problems:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for Saffire.sys
*** ERROR: Module load completed but symbols could not be loaded for Saffire.sys

It looks old and could do with updating.

Code:

3: kd> lmvm Saffire
start             end                 module name
fffff880`0755b000 fffff880`0758f900   Saffire  T (no symbols)           
    Loaded symbol image file: Saffire.sys
    Image path: \SystemRoot\System32\Drivers\Saffire.sys
    Image name: Saffire.sys
    Timestamp:        Thu Mar 28 06:09:13 2013 (5153DE89)
    CheckSum:         0004178F
    ImageSize:        00034900
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Check here for updates.

Also your Atheros Network Adaptor is causing issue.

Code:

fffff880`02ffc708  fffff880`04a75b3aUnable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 athrx+0x70b3a

It's also quite old.

Code:

3: kd> lmvm athrx
start             end                 module name
fffff880`04a05000 fffff880`04db0000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Thu Jun 14 09:23:09 2012 (4FD99F6D)
    CheckSum:         0039179C
    ImageSize:        003AB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Look for updates here.

matts6887 · 20 Jun 2014

I would also do a more thorough memtest. Run it overnight and
See what happens.

LMontefiori91 · 23 Jun 2014

Thank you for the support
I ran an overnight memtest as well as some additional 3 hour long sessions. No errors were reported. I updated both saffire mix control and the atheros driver and my pc seems to be running fine. I thought it was a ram problem at first. since it actually started running stable again after I swapped the whole RAM banks with some old 1 Gb RAM sticks. It ran fine with the older ram. I swapped back to Corsair yesterday and it seems to be stable again. Could it be just a couple drivers?
I'll keep you posted. I'll see if I encounter any errors in the next couple days and then I'll mark this thread as solved.
Thank you for your help guys

Boozad · 23 Jun 2014

LMontefiori91 said:

Could it be just a couple drivers?

Indeed it could. With that problem hopefully out of the way we'll see over the next few days.

LMontefiori91 · 25 Jun 2014

System ran fine up until today, when it froze when left idle and i had to turn it off with the power button. Later this evening I was playing some games when i got presented with a BSOD again. I'm attaching the crash dump.
Also after It presents the BSOD (it behaved the same way even after the freezing during idle) it seems like it stops right after POST. Computer turns on fine, screen presents the HP logo and the basic info for configuration ( F9 for diagnostics, F11 for system config and so on) but gets stuck there.
I'll run Memtest asap.