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Windows 7: BSOD when computer goes to sleep mode - 0x0000000a

19 Jun 2014   #1
JMF11

Windows 7 Ultimate x64
 
 
BSOD when computer goes to sleep mode - 0x0000000a

Dear all,

I have setup a new build, and it works fine except that I get quasi systematic BSOD when the computer goes to sleep mode. If I prevent going to sleep mode, then the computer can work 24 hours without issue.

The BIOS is up to date. I tried to get all drivers at the latest revision (it is a simple config with only a SSD, a HDD, a DVD burner, a Wifi PCI board).

I tried to understand what goes wrong by myself, but do not succeed. Help would be greatly appreciated :-)

I attach the dump files (SF).

Kind regards,

JMF


My System SpecsSystem Spec
.
20 Jun 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi JMF11.

The crash dumps are not very informative themselves.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
____________________________
Code:
BugCheck A, {fffff8a0003274e0, 2, 0, fffff80002e5deaa}

Probably caused by : cng.sys ( cng!GatherRandomKey+294 )

Followup: MachineOwner
---------
ASUS PID on MSI?
My System SpecsSystem Spec
21 Jun 2014   #3
JMF11

Windows 7 Ultimate x64
 
 

Hi Arc,

Thanks for the instructions. I'll perform the different tests and post the result. At the moment I have a small problem booting on the USB key to perform the Memtest86+. Hopefully I'll solve it soon.

Regards,

JMF
My System SpecsSystem Spec
.

21 Jun 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

In that case you may try a bootable memtest86+ CD.
My System SpecsSystem Spec
21 Jun 2014   #5
JMF11

Windows 7 Ultimate x64
 
 

Yes, I went the easy way and used the bootable CD. It then went straigth forward. I let the test run all the afternoon (6hours something) and no error. Fine.

Next step will be DV. I'll let you know about the result.

Regards,

JMF
My System SpecsSystem Spec
22 Jun 2014   #6
JMF11

Windows 7 Ultimate x64
 
 

Hello,

Just a post to say that I will be out of home for a few days, so I won't be able to work on my troubleshooting.

As of today, I setup Driver Verifier and activated it. As a result, the PC is not booting any more, and directly crashes with a BSOD.

I have to read the tutorial for this case and I imagine start in safe mode and hope the that dump file helps to identify the first faulty driver.

Regards

JMF
My System SpecsSystem Spec
23 Jun 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Boot into Safe mode and disable Driver Verifier.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Now enable Driver Verifier again. Hopefully this time it will generate a crash dump.
My System SpecsSystem Spec
24 Jun 2014   #8
JMF11

Windows 7 Ultimate x64
 
 

Hi,

Last update: I followed the instructions to boot in safe mode. Through trial and error process I identified the drivers that generated the crash at the boot when using DV. It is mbfilt64.sys.

I excluded this mbfilt64.sys from the list of the drivers to be verified, and then Seven is booting fine. It was stable all over the night.

This driver seems to be related to the Realtek audio chipset, and HD audio. I went to realtek website and downloaded the last versions of the drivers and installed them. Seems that It didn't changed anything as the dirver version is the same... and it still crash at the boot if in DV list.

I unchecked it from DV list, and let the PC running for today, testing at least the other drivers.

Regards,

JMF
My System SpecsSystem Spec
24 Jun 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by JMF11 View Post
Hi,

Last update: I followed the instructions to boot in safe mode. Through trial and error process I identified the drivers that generated the crash at the boot when using DV. It is mbfilt64.sys.

I excluded this mbfilt64.sys from the list of the drivers to be verified, and then Seven is booting fine. It was stable all over the night.

This driver seems to be related to the Realtek audio chipset, and HD audio. I went to realtek website and downloaded the last versions of the drivers and installed them. Seems that It didn't changed anything as the dirver version is the same... and it still crash at the boot if in DV list.

I unchecked it from DV list, and let the PC running for today, testing at least the other drivers.

Regards,

JMF
Your experience with mbfilt64.sys is normal. There is no update to this driver, and sometimes it causes problems in simple safe mode boot, too.

BTW, I dont have mbfilt64.sys present in my system, though I have RTKVHD64.sys present there.

Just being curious about that particular driver, I have a request to you (not a suggestion; it might not form a part of the troubleshooting, but will help me to enhance my knowledge). Can you please upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
As it is not present in my system, your upload will help me to learn the actual status of this driver.
My System SpecsSystem Spec
24 Jun 2014   #10
JMF11

Windows 7 Ultimate x64
 
 

Here is the DriverView file, that contains the mbfilt64.sys.

Would it be worth trying to uninstall this driver to see if it is the one that cause the BSOD when the computer goes to sleep ? And how to do it ?

It would be a bit surprising that this driver, that comes with the mobo bundle is the one that cause my problems... but who knows.

All the other drivers passed the 24 hours DV test....

Regards,

JMF
My System SpecsSystem Spec
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