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Windows 7: BSOD with info

20 Jun 2014   #1
Gibster76

windows 7 ultimate 64 bit
 
 
BSOD with info

Quote:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88013167DBB
BCP3: FFFFF880083EF368
BCP4: FFFFF880083EEBC0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\062014-28423-01.dmp
C:\Users\Stu\AppData\Local\Temp\WER-53991-0.sysdata.xml

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This has happened around 3 times in the past week, and each time it has been while i was on facebook (no idea if that is relevant). Has never happened whilst gaming or anything else.

If anyone has any idea whats causing it, please please help me. Thanks


My System SpecsSystem Spec
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20 Jun 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
My System SpecsSystem Spec
20 Jun 2014   #3
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs
My System SpecsSystem Spec
.

20 Jun 2014   #4
Gibster76

windows 7 ultimate 64 bit
 
 

Sorry and thanks for the heads up, i have edited with the file upload and added some system info
thanks
My System SpecsSystem Spec
26 Jun 2014   #5
Gibster76

windows 7 ultimate 64 bit
 
 

happened again today first time in a week, again while on facebook, bsod with 1 of the 6 cores turning off.
only ever happens while on facebook, and only once or twice a week, so weird!

any ideas?
My System SpecsSystem Spec
29 Jun 2014   #6
Gibster76

windows 7 ultimate 64 bit
 
 

hello i was wondering if anyone had a chance to take a look at this for me yet? as it just happened again today, at the exact moment that i hit "home" on facebook. its always on facebook when it happens and only every 4-7 days
My System SpecsSystem Spec
29 Jun 2014   #7
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Gibster, please post Blue Screen of Death (BSOD) Posting Instructions so we will have something to look at.

Also, be aware that you have unlocked 2 extra cores on your CPU. The cores were locked because they were not able to perform up to standards. That's why they were not used, but you have decided to use them. So, in all honesty, that could very well be at least part of the problem. Also, if you are overclocking anything, please set everything back to default settings.
My System SpecsSystem Spec
29 Jun 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Gibster, all of your dump files point to your Graphics driver.

Code:
kd> lmvm atikmdag
start             end                 module name
fffff880`130a0000 fffff880`13fb0000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Apr 17 21:13:16 2014 (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
lmvm atikmpag
start             end                 module name
fffff880`074d1000 fffff880`07574000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Apr 17 20:07:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I recommend you do a clean install of the drivers. Download them from AMD.com and clean leftover drivers using this method Drivers - Clean Left over Files after Uninstalling
Try that and let us know if that helps.
My System SpecsSystem Spec
29 Jun 2014   #9
Gibster76

windows 7 ultimate 64 bit
 
 

great thanks a lot much appreciated
My System SpecsSystem Spec
29 Jun 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Let us know how it works out for you.
My System SpecsSystem Spec
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 BSOD with info




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