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Windows 7: Various BSOD in random situations

20 Jun 2014   #1
TygersTail

Windows 7 Home x64
 
 
Various BSOD in random situations

Good afternoon,

I'm requesting some help with this build I have. I was upgrading the motherboard and RAM in a Cyberpower. I have been running into various issues for the last 48 hours and I thought I had solved them all. Now I'm getting BSOD every so often and I'm unsure as to why.

I'll attach my information and anything else if requested.

The first bluescreen encounter was a ntfs.sys while verifying game integrity via Steam.
The second I didn't get a good look at, but I was just browsing the web while Steam was downloading.
So, maybe it's Steam? I had uninstalled and re installed it after the first BSOD

I would appreciate any help as this whole process has just been a nightmare for me.
I had reformatted the boot drive when I put in the new motherboard.

Thanks,
Tyger


My System SpecsSystem Spec
.
20 Jun 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi TygersTail.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us now the result.
_______________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
---------
My System SpecsSystem Spec
23 Jun 2014   #3
TygersTail

Windows 7 Home x64
 
 

Okay, I did that and it certainly took a while. No errors through 8 passes, however I noticed my temperature was sitting at an inappropriate 79C. I thought maybe this was an error or maybe I messed something up or maybe the cpu/heatsink weren't sitting right.

So I cleaned the heatsink/cpu and reapplied thermal paste. It now idles in the 50C ranges (high 50s). Haven't had a bluescreen since. Is it probable that this was the root cause of my problems?
My System SpecsSystem Spec
.

24 Jun 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by TygersTail View Post
Okay, I did that and it certainly took a while. No errors through 8 passes, however I noticed my temperature was sitting at an inappropriate 79C. I thought maybe this was an error or maybe I messed something up or maybe the cpu/heatsink weren't sitting right.

So I cleaned the heatsink/cpu and reapplied thermal paste. It now idles in the 50C ranges (high 50s). Haven't had a bluescreen since. Is it probable that this was the root cause of my problems?

Very well done!

High temps can cause any sort of odd issues. You rightly found it and have taken the proper action.

Now observe the situation over a reasonable time.
My System SpecsSystem Spec
25 Jun 2014   #5
TygersTail

Windows 7 Home x64
 
 

Well, I thought I solved the issue. It went a few days without a problem and then BAM BSOD System_Service_Exception.

So, what's next to test? My video card? Did I burn a bad Win7 ISO? Is it (hopefully not) my motherboard?
My System SpecsSystem Spec
26 Jun 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The System_Service_Exception (0x3B) BSODs are very unpredictable and sticky in nature.

And apparently we are lucky that we have a prima facie cause of it. The filter service of the antivirus is causing storage malfunctioning, which is very common.
Code:
fffff880`0bc36b60  fffff880`0188deb4Unable to load image \SystemRoot\system32\DRIVERS\avgmfx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgmfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx64.sys
 avgmfx64+0x2eb4
-----------------------------------------------------
fffff880`0bc362e8  fffff880`012c1bf3*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 Ntfs+0xacbf3
Description here: Driver Reference Table - avgmfx64.sys

At this point I would suggest you to uninstall AVG. Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know the situation after applying this change.
My System SpecsSystem Spec
26 Jun 2014   #7
TygersTail

Windows 7 Home x64
 
 

Arc, I don't know how you did that, but you're a wizard.

I'm going to post another log I might have missed from the 24th (while I was at work) if you don't mind (and if its not too much to ask)... I am curious to see it was AVG's fault as well. I apologize if I seem frantic. It has just been one hell of a process trying to diagnose this.

No doubt part of the problem was the temperature, but now this second part I'm nervous about.

I have followed the instructions and will run for a few days as I normally would.
My System SpecsSystem Spec
26 Jun 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you know how it do it, it is extremely easy.

This one catches the Ntfs/Storage malfunctioning ....
Code:
fffff880`0334c518  fffff880`0121fa16*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
 Ntfs+0x9a16
.... but failed to catch what is behind it.
My System SpecsSystem Spec
27 Jun 2014   #9
TygersTail

Windows 7 Home x64
 
 

Feels like program crashes and bluescreens are getting less frequent at least. However, its still concerning that I'm experiencing them...

Document attached. I hope this one left some evidence for remedy.
My System SpecsSystem Spec
28 Jun 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Just same as the previous one.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If it does not show any error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
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