BAD_POOL_HEADER caused by tcpip.sys (no sound anymore)

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  1. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #11

    info.zip contains three cheksur logs which is not what we're looking for. Make sure you follow the instructions linked in post #2 to the letter, then upload those logs.
      My Computer


  2. Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       #12

    Boozad said:
    info.zip contains three cheksur logs which is not what we're looking for. Make sure you follow the instructions linked in post #2 to the letter, then upload those logs.
    My apologies, I thought you wanted the logs from the WindowsUpdateDiagnostic.diagcab and sfc /scannow. I will upload the correct logs shortly.
      My Computer


  3. Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       #13

    I believe I have uploaded what you requested. Let me know if you need anything else.
      My Computer


  4. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #14

    I'd like to suggest that the Windows Update issue(s) be resolved first. Then once the system is current, address the audio driver - once Windows is up-to-date, roll the driver all the way down to the base MS driver, reboot, run Windows Update and install the driver from the optional offers.

    Then tackle the BSOD.

    Boozad is advising on a current method, take no action on this unless a change in direction is warranted.

    Bill
    .
      My Computer


  5. Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       #15

    Slartybart said:
    I'd like to suggest that the Windows Update issue(s) be resolved first. Then once the system is current, address the audio driver - once Windows is up-to-date, roll the driver all the way down to the base MS driver, reboot, run Windows Update and install the driver from the optional offers.

    Then tackle the BSOD.

    Boozad is advising on a current method, take no action on this unless a change in direction is warranted.

    Bill
    .
    Any ideas on how to resolve all the Windows Update issue(s)?
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #16

    Follow this tutorial and post up the unedited results.

    Windows Genuine and Activation Issue Posting Instructions
      My Computer


  7. Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       #17

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-V9488-FGM44-2C9T3
    Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
    Windows Product ID: 00426-OEM-8992662-00010
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {141A196A-C0EF-4AE6-A993-907F3FEAB6FB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{141A196A-C0EF-4AE6-A993-907F3FEAB6FB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-431984436-3302890449-868856823</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>2101   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110919000000.000000+000</Date></BIOS><HWID>2AB93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600010-02-1033-7600.0000-3242013
    Installation ID: 008771090420904626351460910314289492965742178644396604
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2C9T3
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 6/21/2014 6:12:16 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:20:2013 05:09
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: RgAAAAMABAABAAIAAAACAAAACAABAAEA1gRIZyLewwVpZKp/CIUKgBiw8rqgw85wYj360QLG+Cks2EQD+A1a+HKKvkHqgg==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			091911		APIC1447
      FACP			091911		FACP1447
      HPET			091911		OEMHPET 
      MCFG			091911		OEMMCFG 
      OEMB			091911		OEMB1447
      OSFR			091911		OEMOSFR 
      SSDT			DpgPmm		CpuPm
      SLIC			HPQOEM		SLIC-WKS
      My Computer


  8. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #18

    Thank you. Just to confirm, what make and model is your motherboard?
      My Computer


  9. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #19

    Please add your SF Systems Specs by following this tutorial: System Info - See Your System Specs
    • In the System Manufacturer/Model Number field, manually type Desktop or Laptop adding it to the information already in the field.
    • Specify Custom Build as the manufacturer if it is not an OEM machine.
    • The tool does not fill in this information but it is very important if someone has to research drivers or hardware for your machine.
    Log on to Sevenforums (SF) and let the tool fill in you System specs on your SF profile.

    Full instructions are in the tutorial. It's a simple process and it makes that information readily available on your posts. You don't have to retype the information in any thread.

    Click here to view your system specs on SevenForums.

    Click on My System Specs in the lower left of any post by any member to see what is presented about their machine.


    Additional information that will help solve the issue on your machine can be provided in a PUBLISHED Speccy report.

    Please follow this tutorial to provide the current operating environment of your machine.
    Speccy - Publish Snapshot of your System Specs

    Thanks

    Sorry for the intrusion - please follow the instructions Boozad is giving you. I'm just dropping in to help (I hope :))
      My Computer


  10. Posts : 16
    Windows 7 Ultimate x64
    Thread Starter
       #20

    Boozad said:
    Thank you. Just to confirm, what make and model is your motherboard?
      My Computer


 
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