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Windows 7: BAD_POOL_HEADER caused by tcpip.sys (no sound anymore)

20 Jun 2014   #1
Leespiker

Windows 7 Ultimate x64
 
 
BAD_POOL_HEADER caused by tcpip.sys (no sound anymore)

I experienced a BAD_POOL_HEADER BSOD on June 11 and yesterday when I was trying to re-install my audio card drivers (trying to fix what happened on June 11). On June 11, the BSOD happened overnight while my computer was idle. That is when my sound started to no longer work.

I tried re-installing my audio card driver, but no luck. I ran sfc /scannow and got a bunch of errors (some pertaining to my windows updates which I always have a hard time with, even when installing manually, but that is another story). The CBS.log is attached along with the DM log collector info.

I have an HTO Claro audio card. Tried installing the driver posted on their webpage, but since that never worked in the past, I tried he c-media driver that's always worked for me. Unfortunately, it did not work this time.

Thanks in advance for any help.


My System SpecsSystem Spec
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20 Jun 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
My System SpecsSystem Spec
20 Jun 2014   #3
Leespiker

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Boozad View Post
We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
Running "dm log collector.exe" (also tried as administrator). It tells me to press a key so it can grab the data, then it says it has collected it all and stored it in a folder on my desktop. I see the folder, the command prompt says to press any key to continue, and when I do, the command prompt disappears, and so does the folder on my desktop. Only uploaded that folder in the zip because I copy and pasted it before the command prompt closed after I pressed a key the second time around.
My System SpecsSystem Spec
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20 Jun 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

The logs are incomplete. However, I did manage to come across this:

Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Update to Service Pack 1 via Windows Updates before we proceed any further.
My System SpecsSystem Spec
20 Jun 2014   #5
Leespiker

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Boozad View Post
The logs are incomplete. However, I did manage to come across this:

Code:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Update to Service Pack 1 via Windows Updates before we proceed any further.
Working on it. Didn't realize I didn't have SP1 on this SSD. Thanks.
My System SpecsSystem Spec
21 Jun 2014   #6
Leespiker

Windows 7 Ultimate x64
 
 

Unable to update to SP1. Tried installing some windows updates, and eleven failed to install. I also tried running WindowsUpdateDiagnostic and Hotfix for Windows (KB947821) (Windows6.1-KB947821-v33-x64). Hotfix did not work, and the WindowsUpdateDiagnostic said it fixed some things (including windows updates), but I tried installing SP1, the hotfix, and the windows updates again and nothing worked.
My System SpecsSystem Spec
21 Jun 2014   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Where did you purchase your copy of Windows from?
My System SpecsSystem Spec
21 Jun 2014   #8
Leespiker

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Boozad View Post
Where did you purchase your copy of Windows from?
Microsoft
My System SpecsSystem Spec
21 Jun 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Run the tool again and upload the new logs it creates.
My System SpecsSystem Spec
21 Jun 2014   #10
Leespiker

Windows 7 Ultimate x64
 
 

Uploaded the logs as info.zip. Here are the results from the WindowsUpdateDiagnostic.diagcab:
My System SpecsSystem Spec
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 BAD_POOL_HEADER caused by tcpip.sys (no sound anymore)




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