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Windows 7: BSOD after using the computer for 30-45m.

20 Jul 2014   #61
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Well, first of all it should be on the paperwork from Acer when you bought the laptop. I think that's what the 1ST entry is, the C400-MTFDD entry is. Right click on that, select properties, go to the details tab, click that and the decond entry down should be Hardware ID. select that and Post a screenshot of that.


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21 Jul 2014   #62
Tice

64bit
 
 

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21 Jul 2014   #63
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Ok, I spent a couple of hours trying to find out about it. As best as I can figure, that is an SSD made by Crucial (Micron) but was not made for consumer sales. It was made for manufacturers like Lenovo, Acer and HP. What that means is that most of the firmware updates have to come from those companies. So, see if Acer has an update. I have a couple of Crucial M4's. They had a firmware problem which for some reason made them BSOD constantly after 5000 hours of use. They quickly came out with a firmware update that fixed the problem. Below is a picture of the HP version. It's clearly marked as a crucial but on the bottom, look at the upside down sticker. It also is clearly an HP version. You should be able to clearly look at yours and see what you have. Your firmware version is 0002, which would be a quite early version.

Attachment 326433
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21 Jul 2014   #64
Tice

64bit
 
 

You are truly a saint. Thank you for spending your time on this!

I'll open up my PC and check what SSD it is, and google firmware updates for it. After doing this, I will post back with results.
My System SpecsSystem Spec
21 Jul 2014   #65
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Before you anoint me as a Saint, I would make sure it works first. Let me know what it is. Post a good picture if you can, and hope Acer has a firmware update for it.
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25 Jul 2014   #66
Tice

64bit
 
 

Yes, I agree, haha. I'm not quite sure where my SSD is located, though. And even if I would be to find it, how would I detach it?
My System SpecsSystem Spec
25 Jul 2014   #67
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I'm not sure either, However your manual should tell you. Your manual should have a schematic as well as how you change hard drives and whether the SSD is an Msata which could fit in the side of the computer.
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01 Aug 2014   #68
Tice

64bit
 
 

Right, I called the Acer support and they started searching for firmware updates to my SSD. They then said that they would get back to me, since they didn't find it directly on their website. I then waited for 4 days with no reply in my inbox.

I then called them again, stating my problem. This support employee told me that he can't find anything, and encouraged me to reset my PC to factory settings. And, if that doesn't fix my issue, purchase a new SSD. He also gave me a number: KF.12804.002, supposedly for the SSD.

What's the way to go? I had a search around on Google for firmware updates, but ended up empty handed. Should I do a system reset factory settings? I haven't had a crack at opening and locating the SSD, merely because I can't find the manual at this point in time.
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01 Aug 2014   #69
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Tice, the manual is usually on the support page where you get the drivers. You didn't list the model number and enough info where I can look for it, but usually it is downloadable from the support page.
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08 Aug 2014   #70
Tice

64bit
 
 

Thank you. I am very busy right now, and will be busy for the next coming few weeks. After I have finished my work, I will dive into my computer and follow the instructions provided by the manual. I will get back to you then, okay? Sorry for the delay!
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 BSOD after using the computer for 30-45m.




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