BSOD in vid games, error 0x116

Hi kelvingl.

Both the crash dumps are pointing to SMSC WDDM Graphics Display Driver Service (c:\windows\system32\drivers\sgfxk64.sys).

Apparently it is not something that you need. Better you uninstall it.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Let us know the results.
_______________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80089194e0, fffff88010edf3c0, 0, 2}

*** WARNING: Unable to verify timestamp for sgfxk64.sys
*** ERROR: Module load completed but symbols could not be loaded for sgfxk64.sys
Probably caused by : sgfxk64.sys ( sgfxk64+53c0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80089194e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88010edf3c0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
sgfxk64+53c0
fffff880`10edf3c0 48895c2408      mov     qword ptr [rsp+8],rbx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`08972988 fffff880`10f5f000 : 00000000`00000116 fffffa80`089194e0 fffff880`10edf3c0 00000000`00000000 : nt!KeBugCheckEx
fffff880`08972990 fffff880`10f5ed0a : fffff880`10edf3c0 fffffa80`089194e0 fffffa80`0ac1dc00 fffffa80`0a9e9010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`089729d0 fffff880`1000ff07 : fffffa80`089194e0 00000000`00000000 fffffa80`0ac1dc00 fffffa80`0a9e9010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`08972a00 fffff880`10039b75 : 00000000`ffffffff 00000000`000b0d2a 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`08972ae0 fffff880`100382bb : 00000000`00000102 00000000`00000008 00000000`000b0d2a 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`08972b10 fffff880`1000b2c6 : ffffffff`ff676980 fffffa80`0a9e9010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`08972bb0 fffff880`10037e7a : 00000000`00000000 fffffa80`0c99a3c0 00000000`00000080 fffffa80`0a9e9010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`08972cc0 fffff800`02f1e47a : 00000000`fffffc32 fffffa80`0ac05b60 fffffa80`05aef040 fffffa80`0ac05b60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`08972d00 fffff800`02c5dda6 : fffff800`02df9e80 fffffa80`0ac05b60 fffff800`02e07c40 fffff880`01628b14 : nt!PspSystemThreadStartup+0x5a
fffff880`08972d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
sgfxk64+53c0
fffff880`10edf3c0 48895c2408      mov     qword ptr [rsp+8],rbx

SYMBOL_NAME:  sgfxk64+53c0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: sgfxk64

IMAGE_NAME:  sgfxk64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51813ae3

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_sgfxk64.sys

BUCKET_ID:  X64_0x116_IMAGE_sgfxk64.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_sgfxk64.sys

FAILURE_ID_HASH:  {13aa5170-ceed-1880-e41e-93cd009295f4}

Followup: MachineOwner
---------

2: kd> lmvm sgfxk64
start             end                 module name
fffff880`10eda000 fffff880`10f02000   sgfxk64  T (no symbols)           
    Loaded symbol image file: sgfxk64.sys
    Image path: \SystemRoot\system32\drivers\sgfxk64.sys
    Image name: sgfxk64.sys
    Timestamp:        Wed May 01 21:25:15 2013 (51813AE3)
    CheckSum:         0002B169
    ImageSize:        00028000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

What have you done with SMSC WDDM Graphics Display Driver Service?

Also, take a test. Set the dedicated GPU as the primary GPU. Either CCC has an option to do it, or it is there in the BIOS. Does it still BSOD in the same way, while switching graphics?

kelvingl said:

.....
I installed windows 8.1 after the first post, and downloaded all the drivers from the hp support site. In 2 days i received no bsod, but something similar, like pc-freezing.

In some games, after loading from the menu, when the gpu's should switch, at that time pc just freezes. I have to mention that i downloaded that SPTD, but my Uninstall button was grey.

I don't have any d-tools or similar programs installed, and i do not overclock, i don`t know was in my mind to do that anyway.

also: i found something weird: sometimes my games go into taskbar and i can't switch to them anymore, even from task manager

Thanks for the help

Hi kelvingl,

Before any further troubleshooting takes place, I'd like you to manually run Windows Update (WU) until there is nothing offered. Make sure you look in the optional updates and select all drivers from the to be installed.
This will make sure that all drivers and other WU are installed before trying to solve an issue.

You probably had a better base of drivers when you install Win8 - but then chose to visit the HP site and download drivers. That wasn't necessary and might be contributing to the issue(s) on your machine.

So, the first order of business is to "stabilize" your system with drivers and installing all updates from WU. I's a shame, but you might have to roll back drivers to get the best ones from WU - I'm not sure. See what you get without rolling back first.

Then you can start troubleshooting if necessary. The trick to finding a solution to an issue is
A known set of software
making one or two changes and testing.

Installing Win8 and putting HP supplied drivers over top of Windows supplied drivers was a big change.
So you'll need to get to a good base though Windows Update.

Go through the WU exercise and see how the machine works.

Slartybart said:

kelvingl said:

.....
I installed windows 8.1 after the first post, and downloaded all the drivers from the hp support site. In 2 days i received no bsod, but something similar, like pc-freezing.

In some games, after loading from the menu, when the gpu's should switch, at that time pc just freezes. I have to mention that i downloaded that SPTD, but my Uninstall button was grey.

I don't have any d-tools or similar programs installed, and i do not overclock, i don`t know was in my mind to do that anyway.

also: i found something weird: sometimes my games go into taskbar and i can't switch to them anymore, even from task manager

Thanks for the help

Hi kelvingl,

Before any further troubleshooting takes place, I'd like you to manually run Windows Update (WU) until there is nothing offered. Make sure you look in the optional updates and select all drivers from the to be installed.
This will make sure that all drivers and other WU are installed before trying to solve an issue.

You probably had a better base of drivers when you install Win8 - but then chose to visit the HP site and download drivers. That wasn't necessary and might be contributing to the issue(s) on your machine.

So, the first order of business is to "stabilize" your system with drivers and installing all updates from WU. I's a shame, but you might have to roll back drivers to get the best ones from WU - I'm not sure. See what you get without rolling back first.

Then you can start troubleshooting if necessary. The trick to finding a solution to an issue is
A known set of software
making one or two changes and testing.

Installing Win8 and putting HP supplied drivers over top of Windows supplied drivers was a big change.
So you'll need to get to a good base though Windows Update.

Go through the WU exercise and see how the machine works.

hello, and thanks for the answer.

i did that, but no solving. my laptop stucks when the graphic card should start running. i can't move the mouse and the laptop gets freezed. i reinstalled the 8.1 win, cleanly installing the graphic driver again, everything seems alright in device manager, but i still have the freeze problem. sometimes i can run games without any problem, sometimes can't. if i can extract any info about crashes tell me and i`ll do, i`m quite disperate. also, should i run any gpu test to test my hardware? maybe because the short overclock, something got broken, or any driver conflicts, i don`t know.... i`m tired of reinstalling the OS and the gpu driver.....

le : my laptop get freezed, but no bsod.. i must manually shut down

le2 : an friend told me about a probable cause: the gpu gets too hot so the cpu shuts down. that explains what happens to me. also, i did a test : right before my laptop gets freezed, all the 4 cpu's go to 100%, then the laptop gets freezed. also, after the freeze, the laptop take some time to even start bios, sign that the processor doesn`t start imo. how can i deal with this? what should i do? i already bought an cooler for the laptop. i have to say that before buying the cooler, i had no problem with bsod's and freezes, and now, 2 weeks after i bought it, i get only bsod's and freezes. the cooler has no driver, its connected via usb like others, so its definetely not a driver problem. it could be about dust? a dust-clear should solve all my problems?

Cleaning the air vents is a good idea, see:
Reducing Heat Inside the PC to Prevent Overheating

Follow this tutorial to provide the current operating environment of your machine.
Speccy - Publish Snapshot of your System Specs

Please also run the following:
Windows Genuine and Activation Issue Posting Instructions

These two reports provide a lot of information that might be helpful in solving the freezing issue.

It seems as though you are no longer experiencing the BSOD and that's good.

Thanks

i`m back again. i solved the keyboard issue with a simple battery removal. i did not went to a laptop service because i may lose my warranty, and my warranty does not cover the dust removal . so i did what Slartybart told me to do from the 2nd step.

speccy snapshot : http://speccy.piriform.com/results/e...aKnQrMBG53Azc0

MGA diagn tool :

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Validation unsupported OS
Validation Code: 6
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-F2CDX-CCM8D-9D6T9
Windows Product Key Hash: DHpBjsN6nzQwKc/mOa35JQ8jtF8=
Windows Product ID: 00261-50000-00000-AA165
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: 6.3.9600.2.00010100.0.0.048
ID: {EF8405B5-0CBD-4A42-9FAF-B0C33AB26442}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 8.1 Pro
Architecture: 0x00000009
Build lab: 9600.winblue_gdr.140330-1035
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\licdll.dll[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.bin[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.dat[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.sig[Hr = 0x80070002]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EF8405B5-0CBD-4A42-9FAF-B0C33AB26442}</UGUID><Version>1.9.0027.0</Version><OS>6.3.9600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9D6T9</PKey><PID>00261-50000-00000-AA165</PID><PIDType>0</PIDType><SID>S-1-5-21-2531792558-3576269848-1489850859</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion g6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="7"/><Date>20130529000000.000000+000</Date></BIOS><HWID>A3C63907018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GTB Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="34078782"/><App Id="02" Version="10" Result="260"/><App Id="03" Version="10" Result="6583072"/><App Id="04" Version="10" Result="2"/><App Id="05" Version="10" Result="10"/><App Id="06" Version="10" Result="31"/><App Id="08" Version="10" Result="80"/><App Id="09" Version="10" Result="3"/><App Id="0A" Version="10" Result="31"/><App Id="0B" Version="10" Result="62"/><App Id="0E" Version="10" Result="32614354"/><App Id="10" Version="10" Result="62"/><App Id="11" Version="10" Result="34078782"/><App Id="12" Version="10" Result="4577944"/><App Id="13" Version="10" Result="1"/><App Id="15" Version="10" Result="4577844"/><App Id="16" Version="10" Result="-1666008591"/><App Id="17" Version="10" Result="4577908"/><App Id="18" Version="10" Result="4587804"/><App Id="19" Version="10" Result="4582864"/><App Id="1A" Version="10" Result="2003854917"/><App Id="1B" Version="10" Result="-342100815"/><App Id="1C" Version="10" Result="4578588"/><App Id="1D" Version="10" Result="62"/><App Id="1E" Version="10" Result="4578472"/><App Id="1F" Version="10" Result="2003608757"/><App Id="20" Version="10" Result="6583080"/><App Id="21" Version="10" Result="4577944"/><App Id="22" Version="10" Result="62"/><App Id="23" Version="10" Result="4579368"/><App Id="24" Version="10" Result="6595672"/><App Id="25" Version="10" Result="2003608888"/><App Id="26" Version="10" Result="6583080"/><App Id="27" Version="10" Result="2003608896"/><App Id="28" Version="10" Result="16803397"/><App Id="29" Version="10" Result="6583072"/><App Id="2B" Version="10" Result="34078782"/><App Id="2C" Version="10" Result="4577944"/><App Id="2D" Version="10" Result="4577944"/><App Id="2E" Version="10" Result="4578624"/><App Id="2F" Version="10" Result="4578604"/><App Id="30" Version="10" Result="34078782"/><App Id="31" Version="10" Result="4578172"/><App Id="33" Version="10" Result="2"/><App Id="35" Version="10" Result="3801155"/><App Id="36" Version="10" Result="5701724"/><App Id="37" Version="10" Result="7209065"/><App Id="38" Version="10" Result="7274596"/><App Id="39" Version="10" Result="7536759"/><App Id="3A" Version="10" Result="7536732"/><App Id="3B" Version="10" Result="7536761"/><App Id="3C" Version="10" Result="6619252"/><App Id="3D" Version="10" Result="3342445"/><App Id="3E" Version="10" Result="6029362"/><App Id="3F" Version="10" Result="4653143"/><App Id="40" Version="10" Result="5505089"/><App Id="41" Version="10" Result="7536741"/><App Id="42" Version="10" Result="3014772"/><App Id="43" Version="10" Result="6357091"/><App Id="44" Version="10" Result="98"/><App Id="B7" Version="10" Result="-1627416409"/><App Id="B8" Version="10" Result="-1666008683"/><App Id="B9" Version="10" Result="4578520"/><App Id="BA" Version="10" Result="2003350076"/><App Id="BB" Version="10" Result="4579368"/><App Id="BC" Version="10" Result="-1073741809"/><App Id="BF" Version="10" Result="17"/><App Id="C0" Version="10" Result="6556352"/><App Id="C1" Version="10" Result="-1666007235"/><App Id="C2" Version="10" Result="4579368"/><App Id="C3" Version="10" Result="-1073741809"/><App Id="C5" Version="10" Result="1114158"/><App Id="C6" Version="10" Result="4578504"/><App Id="C8" Version="10" Result="4582864"/><App Id="C9" Version="10" Result="2003854917"/><App Id="CA" Version="10" Result="-342153367"/><App Id="CB" Version="10" Result="-2"/><App Id="CC" Version="10" Result="4579296"/><App Id="CD" Version="10" Result="1966069281"/><App Id="CE" Version="10" Result="2"/><App Id="CF" Version="10" Result="-1073741809"/><App Id="D0" Version="10" Result="1966131253"/><App Id="D3" Version="10" Result="1966131273"/><App Id="D4" Version="10" Result="-343255261"/><App Id="D5" Version="10" Result="65534"/><App Id="D6" Version="10" Result="3145776"/><App Id="D7" Version="10" Result="6583072"/><App Id="D8" Version="10" Result="548"/><App Id="D9" Version="10" Result="4578628"/><App Id="DA" Version="10" Result="2003594020"/><App Id="DB" Version="10" Result="4578716"/><App Id="DC" Version="10" Result="4655956"/><App Id="DD" Version="10" Result="4655932"/><App Id="DE" Version="10" Result="4578812"/><App Id="DF" Version="10" Result="4655888"/><App Id="E0" Version="10" Result="4578744"/><App Id="E1" Version="10" Result="2003455992"/><App Id="E2" Version="10" Result="4578716"/><App Id="E3" Version="10" Result="4578668"/><App Id="E4" Version="10" Result="2003593975"/><App Id="E5" Version="10" Result="4578732"/><App Id="E6" Version="10" Result="4587772"/><App Id="E7" Version="10" Result="1952"/><App Id="E9" Version="10" Result="2003595059"/><App Id="EA" Version="10" Result="4578904"/><App Id="EB" Version="10" Result="4593484"/><App Id="EC" Version="10" Result="4595364"/><App Id="ED" Version="10" Result="4593624"/><App Id="EE" Version="10" Result="4587521"/><App Id="EF" Version="10" Result="16"/><App Id="F0" Version="10" Result="2003593505"/><App Id="F1" Version="10" Result="1952"/><App Id="F3" Version="10" Result="4578812"/><App Id="F4" Version="10" Result="4578984"/><App Id="F5" Version="10" Result="16899560"/><App Id="F6" Version="10" Result="-194488364"/><App Id="F7" Version="10" Result="380"/><App Id="F8" Version="10" Result="4578768"/><App Id="F9" Version="10" Result="236"/><App Id="FA" Version="10" Result="2"/><App Id="FB" Version="10" Result="4578768"/><App Id="FC" Version="10" Result="-1666007439"/><App Id="FD" Version="10" Result="4578860"/><App Id="FE" Version="10" Result="2003594489"/><App Id="FF" Version="10" Result="4578984"/><App Id="00" Version="11" Result="4578904"/><App Id="01" Version="11" Result="4578816"/><App Id="02" Version="11" Result="4578812"/><App Id="03" Version="11" Result="4578800"/><App Id="04" Version="11" Result="4578792"/><App Id="05" Version="11" Result="4579204"/><App Id="06" Version="11" Result="4579088"/><App Id="07" Version="11" Result="4579136"/><App Id="09" Version="11" Result="1952"/><App Id="0B" Version="11" Result="4593484"/><App Id="0E" Version="11" Result="-194488364"/><App Id="0F" Version="11" Result="1"/><App Id="11" Version="11" Result="2121375744"/><App Id="12" Version="11" Result="2121379840"/><App Id="13" Version="11" Result="24"/><App Id="14" Version="11" Result="3"/><App Id="16" Version="11" Result="2"/><App Id="17" Version="11" Result="3"/><App Id="18" Version="11" Result="2"/><App Id="1A" Version="11" Result="4579052"/><App Id="1B" Version="11" Result="2003596196"/><App Id="1C" Version="11" Result="3"/><App Id="1E" Version="11" Result="2"/><App Id="1F" Version="11" Result="4578984"/><App Id="20" Version="11" Result="4578904"/><App Id="21" Version="11" Result="4579588"/><App Id="23" Version="11" Result="2003596297"/><App Id="25" Version="11" Result="64"/><App Id="35" Version="11" Result="4579136"/><App Id="36" Version="11" Result="1"/><App Id="37" Version="11" Result="4579576"/><App Id="39" Version="11" Result="1310738"/><App Id="3A" Version="11" Result="6650432"/><App Id="3B" Version="11" Result="4579280"/><App Id="3C" Version="11" Result="3866624"/><App Id="3E" Version="11" Result="72"/><App Id="40" Version="11" Result="6556488"/><App Id="41" Version="11" Result="131072"/><App Id="43" Version="11" Result="4579576"/><App Id="44" Version="11" Result="6362736"/><App Id="48" Vers

Spsys.log Content: 0x80070002

Licensing Data-->
N/A, hr = 0x80070424

Windows Activation Technologies-->
N/A

HWID Data-->
HWID Hash Current: NAAAAAEAAQABAAIAAQACAAAAAwABAAEAonasZSqYqh6y8apU9HEQAuRI/EXGj8jIxmqWYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  DBGP			HPQOEM		183E    
  FACP			HPQOEM		SLIC-MPC
  APIC			HPQOEM		183E    
  BOOT			HPQOEM		183E    
  HPET			HPQOEM		183E    
  WDAT			HPQOEM		183E    
  FPDT			HPQOEM		183E    
  MCFG			HPQOEM		183E    
  UEFI			HPQOEM		183E    
  ASF!			HPQOEM		183E    
  SSDT			HPQOEM		INSYDE  
  ASPT			HPQOEM		183E    
  SSDT			HPQOEM		INSYDE  
  SSDT			HPQOEM		INSYDE  
  SSDT			HPQOEM		INSYDE

thanks