Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Had BSOD twice and not sure if it hardware or driver

21 Jun 2014   #1
egozi44

Windows 7 SP1 Ultimate x64 bit
 
 
Had BSOD twice and not sure if it hardware or driver

Hello there, I changed one of my HDDs around two weeks ago and also started to connect external HDD to the front usbs slots daily right after that (It not connected 24/7)

Day after that I got BSOD when I download things in all of my 3 HDDs and web in firefox and have IE10 opened in the background as I do daily for years. suddenly my mouse freeze and I got BSOD that claim it may be driver or hardware, I got it before with other system or maybe even on this one some long time ago and it just was fixed alone after restart as the BOSD stated, probably because win7 auto fix it.


I don't think it the HDD because I have three of the same kind and they all work fine (I just got one BSOD while I do what I always do even at this very moment and 100% of the time I never get BOSD and the system don't look like it under any stress)

Today I suddenly got another one. I let win7 look for fix in the second time and don't know if it fix the issue, it happening very rarely honestly.

I didn't touch the drivers but I know that my mobo have annoying bios so it may have hard time having 3 HDDs with the exact same version

I don't think it the HDDs or my gaming mouse, it may be the external HDD but I don't sure, all HDDs were tested with the last version of Crystal Disk Info and seem fine.

I send the dump files hoping to find someone who can help me debug them and tell me what the issue is


Thanks


My System SpecsSystem Spec
.
21 Jun 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
My System SpecsSystem Spec
21 Jun 2014   #3
egozi44

Windows 7 SP1 Ultimate x64 bit
 
 

Thanks

I read it after I already open the thread and planned to upload it after all my downloads will finish so I can make system restore point before I will run that tool


the files are upload now
My System SpecsSystem Spec
.

21 Jun 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Download and run MemTest86+ to test your RAM.

Note   Note
Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.

Report back with the results from MemTest86+ before following the next step.


Driver Verifier will stress your drivers and cause BSODs if any fail. Follow this tutorial to enable/disable it. Driver Verifier - Enable and Disable

Enable Driver Verifier but only enable these options:
Standard settings and IRP logging step 3.
Don't enable Force Pending I/O Requests

warning   Warning
Make a System Restore point before enabling Driver Verifier.


Note   Note
Your system will act very sluggishly while DV is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.


Uninstall DaemonTools, a known cause of BSODs.
1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.
My System SpecsSystem Spec
21 Jun 2014   #5
egozi44

Windows 7 SP1 Ultimate x64 bit
 
 

Thanks

I know I may sound picky but I really don't like to install these stuff on my pc

WIN7 have a ram testing tool right? won't it be better to use it?



Driver Verifier sound like a dangerous app if it need a restore point... it need installation too?


As for DaemonTools and the SPTD... they on my pc for years and I didn't update them lately, I must them on my pc and I use them daily so delete them is something that I probably won't do



did the test showed that it hardware issue? they didn't hint on the source? they all start happened After I put my new HDD and start to use another external HDD more frequently, not to mention that the pc don't seem to give BOSD under stress of gaming, the BOSD only happened to me today and before ten days ago.


the second time of course was more then enough to hint me that something is wrong but it still happened after 10 days of heavy use on the PC (and I also leave it to work alone where it can run process in idle mod)


there's any hint about what can cause it?


Edit I updated DT, it fix another BSOD case, don't know if it was what I had though
My System SpecsSystem Spec
21 Jun 2014   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I apologise, for some reason I opened a different log and read a STOP 0x124 which is the hardware error I was advising the fix for. You have a STOP 0x1A which will still require some of the tests above which I'll address in a minute.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, fffffa800272e110, ffff, 0}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )

Followup: MachineOwner
Quote   Quote: Originally Posted by egozi44
Windows 7 have a ram testing tool right? won't it be better to use it?
No, MemTest86+ is the RAM testing tool to use. You need to run it for at least 8 passes to rule out bad memory.

Quote   Quote: Originally Posted by egozi44
Driver Verifier sound like a dangerous app if it need a restore point... it need installation too?
It's built into Windows, please read the tutorial I linked. You will need to run this if MemTest86+ shows your RAM as good. The Restore Point is just a fail safe.

Quote   Quote: Originally Posted by egozi44
know I may sound picky but I really don't like to install these stuff on my pc
They're tried, tested and trusted tools. You need to run them if you want to pinpoint the cause of your BSODs.

Quote   Quote: Originally Posted by egozi44
As for DaemonTools and the SPTD... they on my pc for years and I didn't update them lately, I must them on my pc and I use them daily so delete them is something that I probably won't do
You don't want to install testing software on your PC but already have installed a known and well documented cause of BSODs and refuse to uninstall it. It's up to you, keep DaemonTools and keep BSODs. Uninstall it.
My System SpecsSystem Spec
21 Jun 2014   #7
egozi44

Windows 7 SP1 Ultimate x64 bit
 
 

Quote:
No, MemTest86+ is the RAM testing tool to use. You need to run it for at least 8 passes to rule out bad memory.

I didn't was able to find the download links, more like I don't know what to download,

can you give me direct link please? and if possible then any portable version can you link me this one instead?


Quote:
It's built into Windows, please read the tutorial I linked. You will need to run this if MemTest86+ shows your RAM as good. The Restore Point is just a fail safe.

I see, it 100% safe to use for that test and you can delete it setting and history as if you never touch it right?


Quote:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {41790, fffffa800272e110, ffff, 0}

Probably caused by : win32k.sys ( win32k!SURFACE::bDeleteSurface+3c8 )

Followup: MachineOwner

So what it hint?

MachineOwner mean it one of my drivers or app? or it hardware?
My System SpecsSystem Spec
21 Jun 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Bugcheck 1A suggests it's either your RAM or a driver. We need to find out which.

The link below is for MemTest86+ bootable ISO. You'll need to create either a DVD or bootable USB with the ISO and boot from that. Remember it needs to run for at least 8 passes.

download

Driver Verifier is easily disabled as explained in the tutorial linked previously. There are no settings or history to delete, it's a part of Windows.

Did you uninstall DaemonTools yet?
My System SpecsSystem Spec
21 Jun 2014   #9
egozi44

Windows 7 SP1 Ultimate x64 bit
 
 

OK after testing it seem to be he memory

I have 16 ram and 4 slots, How can I know what the slot with the defective ram from the pic?


P.S I passed 9 passes but the pic I took was some minute before the 8 pass



I saw that the screened showed more then 22 errors on the "error" section

but only showed 1 red line, does it mean that it just one defective ram card?
My System SpecsSystem Spec
22 Jun 2014   #10
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

The only way to determine which stick is bad is to test each stick one by one in each slot. It's tedious but essential. If all sticks fail in one slot then it's the slot that's bad, if one (or more) fail in all slots then it's the stick that's bad.
My System SpecsSystem Spec
Reply

 Had BSOD twice and not sure if it hardware or driver




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD Hardware/driver related - 0x00000116
Hi everyone I've been getting lots of BSOD (same causes every time) when just doing normal windows task. It just occurs as time passes. Not playing a game or doing anything intenous. I recently moved my PC so something might be a bit loose? It must do with my display driver/card because the...
BSOD Help and Support
BSOD After bootup. No new hardware - Driver issue?
Happened about 20 seconds after logging in, no idea why, maybe it was something i downloaded? Ive run malwarebytes, MSSE, all clear can someone help identify the problem? Thanks in advance, you guys are lifesavers!
BSOD Help and Support
BSOD issues - driver or hardware issue?
Hi all, sorry for the vague title. Getting bluescreens again. As far as I know the only changes I have made is adding a fan to my case, and installing a later graphics driver (Catalyst 13.11 beta 7). I have also got a new GPU but I've had this about a week now and only started seeing bluescreens...
BSOD Help and Support
BSOD due to bluetooth or wifi driver/hardware
1st of all sorry if i m posting the thread in wrong section of the seven forums, my problem is that i recently installed serial port driver for HP 4520s blutooth, at the same time i installed virtual router for my wifi to make laptop a hotspot, aftr some while my laptop showed a blue screen and...
BSOD Help and Support
BSOD Driver or Hardware?
I have been getting erratic Blue screens for over a month now. I had re-installed 64 bit Win7 Ult and they stopped for awhile but have recently begun again. I have run memtest to 800% with zero errors, run prime 95 for hours with no errors, Furmark in extreme burn in mode for hrs, and run HD...
BSOD Help and Support
Constant BSOD, no virus, most likely driver, or hardware. Need help.
Hello Seven Forums. I have been having many problems with my custom built desktop regarding Blue Screen of Deaths. I have been on these forums before with this problem but I was unable to resolve the problem. The problem is, my computer tends to BSOD when I either start up or shut down but also...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:04.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App