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Windows 7: Computer is crashing.Problem signature: Problem Event Name: BlueScreen

21 Jun 2014   #1
Awkwardmovies12

Windows 7 Professional 32 bit
 
 
Computer is crashing.Problem signature: Problem Event Name: BlueScreen

Hi,

My computer, Dell optiplex 760 Windows 7 Professional 32-bit, is crashing. The crashes often happen when i'm playing this game, League of legends, but it also crashes at random points while on a social media or gaming websites.

How to fix? Help please.


My System SpecsSystem Spec
.
21 Jun 2014   #2
Awkwardmovies12

Windows 7 Professional 32 bit
 
 

I used the DM log collector application and everytime it's done collecting the data, it will not let me save the information and quickly jump to a page saying it's already been put in a zipper folder but i can not find the zipped folder.
My System SpecsSystem Spec
21 Jun 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

In this situation you may take the option two of Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
.

21 Jun 2014   #4
Awkwardmovies12

Windows 7 Professional 32 bit
 
 

In the middle of 3 crashes in a row, I found the log.
My System SpecsSystem Spec
21 Jun 2014   #5
Awkwardmovies12

Windows 7 Professional 32 bit
 
 

Are you there Arc?
My System SpecsSystem Spec
21 Jun 2014   #6
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

I've taken the liberty of looking at your logs in Arc's absence.

Your Intel Graphics Driver is very old and needs updating.

Code:
1: kd> lmvm igdkmd32
start    end        module name
8da0c000 8df09000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed May 06 19:13:40 2009 (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Look for an updated version here.
My System SpecsSystem Spec
21 Jun 2014   #7
Awkwardmovies12

Windows 7 Professional 32 bit
 
 

Thanks.
I successfully installed the Graphics driver update.

There is also a Intel Chipset Software Installation Utility (Chipset INF) update available but everytime i try to download that one it tells me "The file that you are trying to download has either been moved, renamed or archived."
My System SpecsSystem Spec
21 Jun 2014   #8
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

The graphics driver update should do it, don't worry about the other one. Do some testing and let us know how it goes.
My System SpecsSystem Spec
21 Jun 2014   #9
Awkwardmovies12

Windows 7 Professional 32 bit
 
 

I will...I'll see how well it holds up. If it doesn't crash for a whole day, then it's fixed
My System SpecsSystem Spec
21 Jun 2014   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Thank you so much Gav.

My net got disconnected all of a sudden.
My System SpecsSystem Spec
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 Computer is crashing.Problem signature: Problem Event Name: BlueScreen




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