BSOD playing DotA 2, error 0x0000003b


  1. Posts : 2
    Windows 7 Professional 64-bit
       #1

    BSOD playing DotA 2, error 0x0000003b


    Hi,

    I randomly got BSOD when playing DotA 2 withe the error 0x0000003b
    the mini dump are read as followings:

    Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (OSR Homepage - OSR)
    Online Crash Dump Analysis Service
    See OSR Online - The Home Page for Windows Driver Developers for more information
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    Machine Name:
    Kernel base = 0xfffff800`0300a000 PsLoadedModuleList = 0xfffff800`0324e670
    Debug session time: Sat Jun 14 06:06:33.338 2014 (UTC - 4:00)
    System Uptime: 3 days 19:40:11.587
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8000313135f, Address of the instruction which caused the bugcheck
    Arg3: fffff88004964b50, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.

    Debugging Details:
    ------------------

    TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    nt!MiIdentifyPfn+26f
    fffff800`0313135f f0410fba6e481f lock bts dword ptr [r14+48h],1Fh

    CONTEXT: fffff88004964b50 -- (.cxr 0xfffff88004964b50)
    rax=0000000000000001 rbx=020000000007a337 rcx=0200000000000020
    rdx=000000000006d2a7 rsi=0000000000000000 rdi=fffffa800bcb6700
    rip=fffff8000313135f rsp=fffff88004965530 rbp=fffffa800c2f8d2a
    r8=0000000000058168 r9=0000000000000001 r10=0000000000000042
    r11=0000058000000000 r12=fffff800031fbe80 r13=0000000000000000
    r14=e050fffffa800c2f r15=0000000000000000
    iopl=0 nv up ei pl nz na po nc
    cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010206
    nt!MiIdentifyPfn+0x26f:
    fffff800`0313135f f0410fba6e481f lock bts dword ptr [r14+48h],1Fh ds:002b:e050ffff`fa800c77=????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    BUGCHECK_STR: 0x3B

    PROCESS_NAME: svchost.exe

    CURRENT_IRQL: 2

    LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff8000313135f

    STACK_TEXT:
    fffff880`04965530 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiIdentifyPfn+0x26f


    FOLLOWUP_IP:
    nt!MiIdentifyPfn+26f
    fffff800`0313135f f0410fba6e481f lock bts dword ptr [r14+48h],1Fh

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: nt!MiIdentifyPfn+26f

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 503f82be

    STACK_COMMAND: .cxr 0xfffff88004964b50 ; kb

    IMAGE_NAME: memory_corruption

    FAILURE_BUCKET_ID: X64_0x3B_nt!MiIdentifyPfn+26f

    BUCKET_ID: X64_0x3B_nt!MiIdentifyPfn+26f

    Followup: MachineOwner
    ---------

    My laptop is Lenovo Y470 Win 7 64-bit originally 4gb ram and i add more 4 gb later. The VGA is GeForece GT 550M with updated driver. I got this BSOD error code several times while playing DoTA2 but not on other softwares. Lately, I have cleaned the fan, removed dust and inserted new VGA and CPU silicons. But the BSOD still occurred. Play advice the solution, thank you in advance.
    Last edited by apiluckt; 22 Jun 2014 at 09:40. Reason: Add zip file from DM Log Collector
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
      My Computer


  3. Posts : 2
    Windows 7 Professional 64-bit
    Thread Starter
       #3

    Dear Boozad,

    Sorry i'm new for this forum i don't know how to quote comment from you. I already upload zip file from DM Log Collector, check it out.

    Regards,
      My Computer


 

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