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Windows 7: Recent BSOD Issues, BAD_POOL_HEADER 0x00000019

24 Jun 2014   #1
frankusho

Windows 7 Home Premium 64-bit
 
 
Recent BSOD Issues, BAD_POOL_HEADER 0x00000019

Recently, I've been experiencing the BSOD. It doesn't seem to have a trigger. Attached are the requested files and a screenshot.

I ran a few analyzers, and all I've been able to find is: tcpip.sys and ntoskrnl.exe .

Any help would be greatly appreciated. Thanks!!!

EDIT: Before these crashes, I installed, and then uninstalled a driver: "Apowersoft Sound, video and game controllers" and software: "Video Download Capture V4.3.0"


My System SpecsSystem Spec
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24 Jun 2014   #2
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

1, Install Windows 7 SP1 and any other updates available from Microsoft Update.

2, Upgrade Malwarebytes or disable the malicious website protection, if that doesn't help - uninstall it.

3, Take some time to update your drivers, pretty much all of them are out of date.
My System SpecsSystem Spec
24 Jun 2014   #3
frankusho

Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Tobias View Post
1, Install Windows 7 SP1 and any other updates available from Microsoft Update.

2, Upgrade Malwarebytes or disable the malicious website protection, if that doesn't help - uninstall it.

3, Take some time to update your drivers, pretty much all of them are out of date.
I will update everything ASAP and let you know what happens.
My System SpecsSystem Spec
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28 Jun 2014   #4
frankusho

Windows 7 Home Premium 64-bit
 
 

I haven't had another BSOD since my last post. Here's what I did:

1. Restored to a couple days before installing the mentioned driver
2. Deleted WebCamMax and it's associated drivers.
3. Cleared up my hard drive until I had over 15% of it free.
4. Updated Java
5. Ran the FixZeroAccess tool from Norton. I remember reading somewhere that this was a potential cause for a similar BSOD. It detected an infected file and fixed it.
My System SpecsSystem Spec
28 Jun 2014   #5
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Did you update to Service Pack 1 via Windows Updates?
My System SpecsSystem Spec
28 Jun 2014   #6
frankusho

Windows 7 Home Premium 64-bit
 
 

I didn't update to SP1.
My System SpecsSystem Spec
28 Jun 2014   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Why not?
My System SpecsSystem Spec
28 Jun 2014   #8
frankusho

Windows 7 Home Premium 64-bit
 
 

I've always had bad luck with updates. The updates usually don't install properly.
My System SpecsSystem Spec
28 Jun 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There must be a reason for that.
My System SpecsSystem Spec
28 Jun 2014   #10
frankusho

Windows 7 Home Premium 64-bit
 
 

I'm not entirely sure. I will try and see what happens.
My System SpecsSystem Spec
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 Recent BSOD Issues, BAD_POOL_HEADER 0x00000019




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