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Windows 7: BSOD after installing Malwarebytes free.

24 Jun 2014   #1
ownedandout

Windows 7: Home Premium
 
 
BSOD after installing Malwarebytes free.

Hello All,

I have had 2 BSODs recently and both of them are after installing Malwarebytes free. My system had around 1 BSOD in the past year prior to this.

I know having multiple 'Real-time protection' software running can cause issues but I only have MS Security Essentials running as Real-time protection and then I wanted to use Malwarebytes free to clear up what MSE it missed. The free version of Malwarebytes doesn't have Real-time protection so I didn't think this would be an issue. (I am not participating in the free trial for the Pro version)

I have very little experience with BSODs and I was just wondering if anyone could help isolate the problem before I start investigating any further.

Thanks in advance,
Robert


My System SpecsSystem Spec
.
24 Jun 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi There,

Neither one seem to be related to Malwarebytes.

One is graphics driver,

Code:
Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x397fa
Which is up to date,

Code:
Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Apr 17 19:13:16 2014 (53508A3C)
    CheckSum:         00EAEEE6
    ImageSize:        00F10000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You can try an earlier version to see if that helps.

The other one is your Xbox controller driver,

Code:
Unable to load image \SystemRoot\system32\DRIVERS\xusb21.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for xusb21.sys
*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
There are known issues with that version,

Code:
Loaded symbol image file: xusb21.sys
    Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
    Image name: xusb21.sys
    Timestamp:        Thu Aug 13 15:10:17 2009 (4A848F49)
    CheckSum:         0001398B
    ImageSize:        00012100
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Driver Reference Table - xusb21.sys

See if there is an updated driver for that,

Software Downloads: Xbox 360 Controller for Windows

I also see Daemon tools installed that also causes problems,

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause of BSOD's.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click the button shown below



If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.
My System SpecsSystem Spec
25 Jun 2014   #3
ownedandout

Windows 7: Home Premium
 
 

Hi derekimo, thanks for the response.

Maybe it's just coincidence then that these have occurred soon after installing Malwarebytes.

I have had a look if there is a newer version of the Xbox controller driver and it is the same one that I currently have installed, 1.2. If I get another BSOD I will keep an eye out for xusb21.sys

I will follow your advice with Daemon tools and uninstall it as I rarely use it anyway.

Thanks again for the help and I will update this thread if I have any further issues.
My System SpecsSystem Spec
.

25 Jun 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome, just let us know how things go.
My System SpecsSystem Spec
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 BSOD after installing Malwarebytes free.




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