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Windows 7: BSOD - Happens at different times

24 Jun 2014   #1
Sirsnazzy

Windows 7 Professional x64
 
 
BSOD - Happens at different times

I built this computer last November (2013) and have been getting BSOD randomly. It first showed that my antivirus (avast!) was the issue so I removed it and have still been getting it. I've done some research and have not been able to solve the issue. The BSODs will mostly occur while either playing League of Legends or using anything with a flash player or flash plugin.


My System SpecsSystem Spec
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24 Jun 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The latest dump files we have are in January of this year. Please follow this tutorial and make sure yoursystem is configured to create dump files. Dump Files - Configure Windows to Create on BSOD.

Although it was in January, the one of most interest was this one, dated Jan 7.

Code:
Use !analyze -v to get detailed debugging information.
BugCheck A0000001, {5, 0, 0, 0}
Probably caused by : atikmdag.sys ( atikmdag+277ce )
Followup: MachineOwner
That code is always caused by the Graphics card or Driver. I'm sure you have updated the driver since then, but are you still having graphics problems?

Also, please go to your motherboard's web site and update your motherboard drivers. Some of your USB drivers were out of date at that time.

Also please,
Open a elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Please fill out your System Specs

information   Information
Your System Specs will help us to help you, and doing it in this manner will make them available to all helpers in every post and keep us from hunting for them. We ask that you fill them out in as much detail as possible including Desktop or Laptop, Model number if it is an OEM computer and all components with the Manufacturer and Model number if possible.

If you will go to your last post and click the 'System Specs' in the bottom left of the post, you will find a link to update your system specs. Please fill those out in as much detail as possible. If you would like to know what we would like, you can click 'My System Specs' at the bottom left of this post to see mine. If you do not know what your components are, this will help you accomplish this task. System Info - See Your System Specs
My System SpecsSystem Spec
29 Jun 2014   #3
Sirsnazzy

Windows 7 Professional x64
 
 

I updated my system specs with my components and model numbers.

I did the "sfc /scannow" and it came back with the following message "Windows Resource Protection did not find any integrity violations."

I followed the tutorial to create dump files. I'm not sure if I need to do the complete, kernel, or the small. I am currently configured to create the "Kernal" dump files - the only thing that I did not have selected was the "automatically restart" option.

I updated my drivers including the USB ones. I am using the latest video drivers as well. I am still experiencing BSODs and actually just had one while trying to start up Assassin's Creed.
My System SpecsSystem Spec
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29 Jun 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Please configure it to create small memory dumps. Please go to C:/windows and look for Minidump folder. If there is not one there, create one. Your page should look like this.
Attachment 323666

We need the dump files to be able to find out what is happening. If you have anything overclocked, please set everything to default values. In C:/Windows you should find a Minidump folder like this
Attachment 323668
My System SpecsSystem Spec
29 Jun 2014   #5
Sirsnazzy

Windows 7 Professional x64
 
 

I now have it set up to do Small memory dumps. I checked my windows folder and I see the "minidump" folder with the latest file being 2/27/14. I'm assuming I just need to wait until my next BSOD and post a new log file, correct?

Edit: I also do not have anything overclocked.
My System SpecsSystem Spec
29 Jun 2014   #6
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

That's correct. Unfortunately without that file, we have nothing to work with. I would suggest you updating all your motherboard drivers from MSI's web site and if you are overclocking anything, return it to default values. Also, make sure your ram is set to Manufacturer's specs with regard to frequency, timings and voltage.
My System SpecsSystem Spec
15 Jul 2014   #7
Sirsnazzy

Windows 7 Professional x64
 
 

Well I didn't have a BSOD for about a week and a half but now they are back. I have gotten several a day with different errors. I have attached the dump file.
My System SpecsSystem Spec
15 Jul 2014   #8
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The latest dumps we have are from 7-12 and 7 13

Code:
 lmvm atikmpag
start             end                 module name
fffff880`02c26000 fffff880`02cc9000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Apr 17 20:07:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:
 lmvm atikmpag
start             end                 module name
fffff880`042ec000 fffff880`0438f000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Apr 17 20:07:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e
That's your AMD Graphics driver and you can see if there is an updated driver from http://support.amd.com/en-us/download But there may not be, but you can reinstall the driver and make sure you do a cleanest install you can by following this Drivers - Clean Left over Files after Uninstalling

Code:
lmvm dxgmms1
start             end                 module name
fffff880`04321000 fffff880`04367000   dxgmms1    (pdb symbols)          c:\symcache\dxgmms1.pdb\93AB163000A844D5BF442A979FB6FF991\dxgmms1.pdb
    Loaded symbol image file: dxgmms1.sys
    Mapped memory image file: c:\symcache\dxgmms1.sys\5164DC1346000\dxgmms1.sys
    Image path: dxgmms1.sys
    Image name: dxgmms1.sys
    Timestamp:       Tue Apr 09 22:27:15 2013 (5164DC13)
This is directX you can see if you have the most recent DirectX for Windows 7 (11.1) and download the newest version if you need it here How to install the latest version of DirectX
My System SpecsSystem Spec
16 Jul 2014   #9
Sirsnazzy

Windows 7 Professional x64
 
 

About two days ago I actually already uninstalled my graphics drivers and followed this How To: Remove Your AMD / ATi GPU Drivers
I already had the latest GPU drivers but like you suggested I wanted to start fresh. After I followed that I re-downloaded the latest drivers.

I just tried to install the latest DirectX and it said it was already up to date.

Could this all be cause by a faulty video card? I do have the first wave of the Radeon R9 270x, I bought it about a week after it first came out.
My System SpecsSystem Spec
16 Jul 2014   #10
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

Sure it could be because of a faulty card, But I'm not sure it is that yet. How are the temps on the card while gaming or during heavy use? Many people use Furmark (Video Card - Stress Test with Furmark) to stress the card, but I use Ungine Heaven (Download Heaven Benchmark | Unigine: real-time 3D engine (game, simulation, visualization and VR)) to test for stability. It seems much more realistic and is much mire interesting to watch. I would use the extreme presets and run the benchmark. Watch your temps very closely with either one as they will rise rapidly. If they get too high, shut the test down. Also watch for any artifacts while the test is running.

If you don't have a GPU monitoring program, try MSI Afterburner(MSI Afterburner) It will allow you to set a custom fan profile as well as on screen display so you can see it during games.
My System SpecsSystem Spec
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