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Windows 7: BSOD Bad Pool Caller during start up

25 Jun 2014   #1
LeeMon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD Bad Pool Caller during start up

Hi, I have been getting the BSOD Bad Pool Caller when I start up my laptop. First I tried updating some drives, but that didn't fix the problem so I system restored my laptop. Afterwards I reinstalled some apps back in such as AVG and League of Legends. I didn't get the BSOD the first few times I shut off my laptop then it just came back. Can anyone help me find the solution to this please? Thanks in advance.

This is just another notification I got after rebooting in safe mode if it helps.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 0000000004200011
BCP4: FFFFFA8008F3D930
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\062514-17706-01.dmp
C:\Users\Lee\AppData\Local\Temp\WER-33119-0.sysdata.xml


My System SpecsSystem Spec
.
25 Jun 2014   #2
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

1, Seems the Intel Proset Bluetooth Driver is the problem, update it:
fffff880`08204000 fffff880`0824d000 btmhsf Tue Oct 19 16:04:48 2010 (4CBDA580)

3, These drivers also needs to be updated:
Sonic CD/DVD driver (Roxio)
fffff880`013d7000 fffff880`013e3040 PxHlpa64 Tue Oct 20 20:08:42 2009 (4ADDFCAA)

Intel(R) Mobile Express Chipset SATA AHCI Controller
fffff880`01216000 fffff880`0136a000 iaStor Sat Nov 06 08:44:52 2010 (4CD50774)

Realtek PCIe FE Family Controller
fffff880`0447d000 fffff880`044e2000 Rt64win7 Mon Oct 25 11:33:07 2010 (4CC54ED3)

Intel(R) Management Engine Interface
fffff880`055c8000 fffff880`055d9000 HECIx64 Tue Sep 21 18:59:04 2010 (4C98E458)

Intel(R) Centrino(R) Wireless-N 1030
fffff880`0585c000 fffff880`060c7000 NETwNs64 Tue Dec 21 18:08:43 2010 (4D10DF1B)

Renesas Electronics USB 3.0 Host Controller
fffff880`060d4000 fffff880`06105000 nusb3xhc Fri Dec 10 05:50:35 2010 (4D01B19B)
fffff880`0633c000 fffff880`06355000 nusb3hub Fri Dec 10 05:50:35 2010 (4D01B19B)

Intel(R) HD Graphics Family
fffff880`04a1f000 fffff880`055c75c0 igdkmd64 Sun Apr 10 20:50:59 2011 (4DA1FC13)

Alps pointing device
fffff880`06125000 fffff880`06183000 Apfiltr Thu May 12 17:28:31 2011 (4DCBFC9F)

IDT High Definition Audio CODEC
fffff880`0636a000 fffff880`063ed000 stwrt64 Tue Jan 25 09:03:31 2011 (4D3E83D3)

3, Use the AVG Remover to completely uninstall AVG and then download and install Microsoft Security Essentials.
My System SpecsSystem Spec
26 Jun 2014   #3
LeeMon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I can't seem to find the update for the Intel Proset Bluetooth Driver. Is there a link perhaps that will give me the updates I need?
My System SpecsSystem Spec
.

26 Jun 2014   #4
LeeMon

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

would this be the right one to update?

https://downloadcenter.intel.com/Det...tooth&lang=eng
My System SpecsSystem Spec
26 Jun 2014   #5
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Yes, it's looks like the right one.
My System SpecsSystem Spec
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 BSOD Bad Pool Caller during start up




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