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Windows 7: BSOD randomly on Dell Latitude E6430 when recovering from sleep mode

25 Jun 2014   #1
rbsmith2000

Windows 7 Enterprise
 
 
BSOD randomly on Dell Latitude E6430 when recovering from sleep mode

BSOD randomly on Dell Latitude E6430 when recovering from sleep mode. Sometimes boot image shows first.


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26 Jun 2014   #2
fireberd

Windows 10 64 bit
 
 

I just saw a thread with the exact same problem. Was that you?

Generally, the first step is to ensure you have the latest device drivers (from Dell). Video is a prime suspect, although it could be others.

Product Support | Dell US
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26 Jun 2014   #3
rbsmith2000

Windows 7 Enterprise
 
 
This is my only post

This is my only post. All the video drivers are current. Did the other post get a solution?
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26 Jun 2014   #4
fireberd

Windows 10 64 bit
 
 

I can't find the other post. But, from what I remember the suggestions, after they had the user post some diagnostic information was that drivers were outdated.
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26 Jun 2014   #5
rbsmith2000

Windows 7 Enterprise
 
 

OK. I should have posted the diagnostics. The display setup in Control Panel often changes when I shift from laptop-only mode to laptop with a second display. Maybe Dell has a bug in their driver.
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26 Jun 2014   #6
fireberd

Windows 10 64 bit
 
 

Apparently you can either have the Intel HD Video Graphics or NVIDA Quatro. If its the Intel HD Video, you can get the latest Intel drivers direct. Same way with NVIDIA, just make sure its the driver for the exact NVIDIA that you have.
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27 Jun 2014   #7
rbsmith2000

Windows 7 Enterprise
 
 

Well, mine uses Intel vidio. I don't believe Dell has used NVIdia since they had problems with their chipsets.
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27 Jun 2014   #8
fireberd

Windows 10 64 bit
 
 

Both Intel and NVIDIA Video Drivers are listed on the Dell downloads for this model. That is why I mentioned both.
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27 Jun 2014   #9
rbsmith2000

Windows 7 Enterprise
 
 

This one is definitely using Intel.
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02 Jul 2014   #10
rbsmith2000

Windows 7 Enterprise
 
 

I loaded the most recent Display driver from Dell and rebooted. I got a BSOD the next time I recovered from sleep mode. It was a little different from before. It looked like it was not going to BSOD, but then the panel blinked and then crashed. One last thing about this laptop, I am using a SSHD with encryption software from Mcafee.
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 BSOD randomly on Dell Latitude E6430 when recovering from sleep mode




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