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Windows 7: BSOD after copying files from one hard drive to another

27 Jun 2014   #11
joecatch

Windows 7 Professional 64 bit
 
 

OK, I ran TFC and here is the new results...

Thanks for your help.


My System SpecsSystem Spec
.
27 Jun 2014   #12
andrew129260

Windows 10 Pro
 
 

Ok, your logs looks fine so far. I do not see any malware. I am looking into the ubssrv_oc_only.

I am not seeing this process running anywhere in the logs that were uploaded....I am looking into it.

Ok, looked at the logs and do not see it mentioned anywhere. Though if its malware, it could have changed its name and went somewhere else.

I believe it should be fine to continue looking into the bsod issue now.
My System SpecsSystem Spec
27 Jun 2014   #13
andrew129260

Windows 10 Pro
 
 

Its starting to look like ubssrv_oc_only.exe is a false positive.

Joecatch, can you please navigate here to this file?

C:\Program Files\gigabyte\cloudstation\remoteoc\ubssrv_oc_only.exe

Can you then upload it to virustotal?

https://www.virustotal.com/

Also, what other exe files are mentioned in that folder?

It looks like this file may belong to some type of gigabyte software, which I noticed you have a gigabyte motherboard. You do not show having any installed gigabyte software though. Did you ever in the past install any gigabyte software?

One test would be to uninstall all gigabyte software, and then reinstall it. If the process disappears and then comes back in the exact same spot, it is most likely legitimate process.

Unfortunately looking up this process and file name shows little to no information.

So there are 2 possibilities:

It is malware, and is a new type of threat. (less likely) Or it is a false positive and belongs to gigabyte software. (most likely)


EDIT:

Looking into this further, I see it may belong to gigabyte cloudstation software. Which according to your logs, is no longer a installed program.

Did you ever use this software joecatch?


Looking at your restore points, I see it was removed and then reinstalled, yet I do not see it on your system anymore.....

Code:
==== System Restore Points ===================
.
RP295: 6/14/2014 8:58:17 PM - Windows Update
RP296: 6/14/2014 10:15:45 PM - Installed DC-10 Collection
RP297: 6/15/2014 5:45:40 PM - Windows Update
RP298: 6/18/2014 10:09:03 AM - Installed Cloud Station
RP299: 6/18/2014 6:14:50 PM - Removed Cloud Station
RP300: 6/18/2014 6:15:04 PM - Installed Cloud Station
RP301: 6/20/2014 10:26:14 PM - Device Driver Package Install: EPSON Imaging devices
RP302: 6/22/2014 8:04:50 PM - Removed Cloud Station
RP303: 6/22/2014 8:05:04 PM - Installed Cloud Station
My System SpecsSystem Spec
.

27 Jun 2014   #14
joecatch

Windows 7 Professional 64 bit
 
 

Hello. Yes, I did have Gigabyte Apps Center loaded because I am using a Gigabyte Z97 Gaming 7 mobo. But as I stated above I uninstalled the app and since then I have not had any BSOD. So because of that, that file ubssrv_oc_only.exe, is no longer on my system.
My System SpecsSystem Spec
28 Jun 2014   #15
andrew129260

Windows 10 Pro
 
 

ok sounds good then.

So no more bsods at all?

That is great news!

Let us know how it goes. Mark this thread solved if a week from now you are still good.
My System SpecsSystem Spec
28 Jun 2014   #16
carwiz

Windows 7 Pro-x64
 
 

I believe all the errors were caused by memory faults. Memory faults in that it was corrupt. This is often caused by errant drivers, malware and/or some AV real-time scanners. When the Hardware Abstraction Layer (HAL) tanked, it got serious and the reason why not much is usable from the dumps. There could be more than one errant driver causing this so if the BSODs continue after removing the Gigabyte software, we'll need to start with a clean boot and add-back your "goodies" one at a time until the culprit(s) are found.

As Andrew says, keep us updated on the status.
My System SpecsSystem Spec
28 Jun 2014   #17
joecatch

Windows 7 Professional 64 bit
 
 

OK. As suggested to me elsewhere, I uninstalled Gigabyte App Center and Norton which was a free 90 trial run of some software of theirs. Since I have never had good luck with Norton, I had no problem deleting it!

Joe
My System SpecsSystem Spec
28 Jun 2014   #18
andrew129260

Windows 10 Pro
 
 

I know this is a very long wall of text, But following the below will greatly reduce your chances of becoming infected again.

I advise you to install and use the following Free security programs/solutions so you do not get infected again:

-Panda antivirus -You can only have 1 antivirus installed at a time, I recommend using this one and uninstalling what you are using now.

-Malwarebytes

-Superantispyware

-Unchecky

-Should I remove it

-Web of Trust

-Set up open dns

Run the first 3 listed and scan around once every 2 weeks. Make sure you update them before scanning. Unfortunately no program out there is a silver bullet-there is no one program to protect you entirely. So due to this, it is necessary to have a couple of products to help keep you safe on all fronts.

Panda Cloud Antivirus: Panda cloud AV is a great free program that uses the cloud (the internet) to scan your pc for threats. This antivirus works very well at detecting the newest threats, as well as some unknown ones that have not yet been discovered. For information on how to use it, the manual is located here.


Malwarebytes: This is a great program to use to scan your pc for malware that your antivirus might possibly miss or not look for. A guide on how to use it can be found here.

Superantispyware: This is a great second opinion scanner which will scan for spyware and other types of PUPS. (Potentially unwanted programs.)

Unchecky: is a program that aims to keep unwanted programs from entering your pc when installing a new program. Most programs give you the option of express install or custom install. When you do a regular install of most applications, they add toolbars and other unwanted items to your pc. If you choose the custom option however, you can avoid most of these unwanted programs by unchecking them and then clicking next. This program does this for you automatically. It removes the checkmarks so that when you click next and next your way through the install proccess, you do not get a bunch of junk on your system. Keep in mind though, this is how most people get unwanted spyware etc on there pc. When installing any new program, google it and see if it has good reviews. Then during the install don't just click next and rush through it. Take your time to read what is in front of you, and uncheck anything you do not want.

The best part about unchecky is it's a install and forget. It updates automatically. And works to prevent unnecessary programs from sneaking in during software installs.


Should I remove it: This is not a malware scanner. What it does is it looks at all of the installed programs on your PC and gives you a percentage % of how many people uninstall the software. If the percentage % is high, I would remove it as it is most likely not a good program. It also gives a ton of information about what the program does and how it behaves.

WOT: (web of trust) is a very helpful browser addon that works with all web browsers and helps you to avoid nasty sites that have been known to host malware and the like. It uses a rating system by users as well as there own internal site investigations to place websites into categories and mark whether or not they are safe. It is a good tool to help you avoid clicking on a bad link in the first place.

Open DNS: is a service that helps you block known malware sites before they even reach your PC entirely. It also can be configured to block adult sites, and filter out other web sites based on categories. All for free. Not only does it protect your computers, but other devices as well.

For more information, see here:

https://support.opendns.com/entries/...g-and-Security

If it looks to advanced for you, it actually isn't very hard to set up. See the very first link above (set up open dns) which will take you to the setup page. You do not need to create an account if you wish not to. There is a link in the bottom right hand corner to avoid making an account if you do not want it. They have directions on how to apply it to your computer, or your router so that every device on your network can be protected.


Making windows security better for you and anyone using your PC:


I also suggest using a standard user account in windows, and only using an admin account when you need to install software. If you have family members sharing your pc, create standard user accounts for them. See this link below on how to do so:

User Account - Create

When using a standard account and you make a change or install a program that affects the whole system, UAC will prompt you to continue. Make sure the setting or program you are tying to install is listed, then click yes to continue. If you are just browsing the web and the prompt appears with a program you have not heard of, or do not know what it is, it is much safer to click no then yes. No will block the action, and if you were trying to do something, you can always start it again and choose yes.

UAC makes this easy, see here:

What is user account control (UAC)?

I also suggest choosing always notify for UAC:

What are User Account Control settings?

I also recommend that you use bleeping computers suggestions which can be found here:

How to keep your computer safe online

So how Did I get Infected?


Those are my recommendations to you, and I Highly suggest you follow them. Should you have any questions, post back.

Do not feel like you need to do everything above, if your computer knowledge is limited do what you are able and feel comfortable doing. If you read all the instructions though you should be able to do it yourself.

With the solution provided above, your risk of malware infection drops considerably.
My System SpecsSystem Spec
28 Jul 2014   #19
joecatch

Windows 7 Professional 64 bit
 
 

OK, I'd thought I report back and tell you I have had no more BSODs. System seems very stable. Thanks.

Joe
My System SpecsSystem Spec
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 BSOD after copying files from one hard drive to another




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