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Windows 7: BSOD unexpectadly while doing light use

27 Jun 2014   #1
techtitan100

Windows 7 Pro 64bit
 
 
BSOD unexpectadly while doing light use

so tonight as I was using my computer and all I was doing was surfing the web and listening to music all of a sudden my computer decides to crash as if there is something wrong with the video hardware or the motherboard and I just had the motherboard replaced in it last year I am attaching the requested data and I will let you guy take a look at it and tell me whats worng and what I need to do


My System SpecsSystem Spec
.
28 Jun 2014   #2
techtitan100

Windows 7 Pro 64bit
 
 

can somebody please help me or give me some advice so i can prevent this from happening thanks
My System SpecsSystem Spec
28 Jun 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi techtitan100.

Your GPU is AMD Radeon HD 7520G which is onboard I think?
Code:
Processor: AMD A6-4400M APU with Radeon(tm) HD Graphics    (2 CPUs), ~2.7GHz
If so, search for a display driver in Drivers and software - IdeaPad N586 Notebook and apply it.

Otherwise, uninstall the display driver and allow windows update to install an applicable one there.

Let us know the situation after doing it.
_______________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, 0, fffff8800a18c300, 0}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+f8e79 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: 0000000000000000, Address of the instruction which caused the bugcheck
Arg3: fffff8800a18c300, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+33dd4e0
00000000`00000000 ??              ???

CONTEXT:  fffff8800a18c300 -- (.cxr 0xfffff8800a18c300;r)
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8800a18cd10
rdx=fffff88004eea120 rsi=fffffa80058a6000 rdi=fffff8800a18cda0
rip=0000000000000000 rsp=fffff8800a18cce8 rbp=000000000000003c
 r8=fffff8800a18cd10  r9=0000000000000000 r10=0000000000000000
r11=fffff88004eea120 r12=0000000000000000 r13=0000000000000001
r14=0000000000003daf r15=fffffa8005c8b000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
00000000`00000000 ??              ???
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=fffff8800a18cd10
rdx=fffff88004eea120 rsi=fffffa80058a6000 rdi=fffff8800a18cda0
rip=0000000000000000 rsp=fffff8800a18cce8 rbp=000000000000003c
 r8=fffff8800a18cd10  r9=0000000000000000 r10=0000000000000000
r11=fffff88004eea120 r12=0000000000000000 r13=0000000000000001
r14=0000000000003daf r15=fffffa8005c8b000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
00000000`00000000 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  wmplayer.exe

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff880049c4e79 to 0000000000000000

STACK_TEXT:  
fffff880`0a18cce8 fffff880`049c4e79 : fffffa80`05bb6c1c fffff880`049364d9 00000000`00000000 00000000`000000c0 : 0x0
fffff880`0a18ccf0 fffffa80`05bb6c1c : fffff880`049364d9 00000000`00000000 00000000`000000c0 fffff880`0a18cda0 : atikmdag+0xf8e79
fffff880`0a18ccf8 fffff880`049364d9 : 00000000`00000000  00000000`000000c0 fffff880`0a18cda0 fffffa80`058a6000 :  0xfffffa80`05bb6c1c
fffff880`0a18cd00 00000000`00000000 : 00000000`000000c0 fffff880`0a18cda0 fffffa80`058a6000 00000000`00000000 : atikmdag+0x6a4d9


FOLLOWUP_IP: 
atikmdag+f8e79
fffff880`049c4e79 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  atikmdag+f8e79

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f7d8776

STACK_COMMAND:  .cxr 0xfffff8800a18c300 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+f8e79

BUCKET_ID:  X64_0x3B_atikmdag+f8e79

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+f8e79

FAILURE_ID_HASH:  {35ca0de7-ebdf-3286-9166-f6164fb9348e}

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start             end                 module name
fffff880`048cc000 fffff880`05383000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Apr 05 17:22:22 2012 (4F7D8776)
    CheckSum:         00A5F0F3
    ImageSize:        00AB7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

28 Jun 2014   #4
techtitan100

Windows 7 Pro 64bit
 
 

I am going to try installing from Lenovo's website and if this doesn't work and its still doing it I will try your other suggestion and let you know what happens thanks for your suggestions
My System SpecsSystem Spec
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