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Windows 7: BSOD when playing games after getting new monitor

28 Jun 2014   #1
SpongeSquid

Windows 7 Ultimate x64
 
 
BSOD when playing games after getting new monitor

So 2 days ago I got a new monitor and since then I've been having BSODs when playing games for about 20 minutes, at first the game will crash and then when I open it again after about 1 minute I will get a BSOD saying "Attempt to reset display driver and recover from time out failed".


My System SpecsSystem Spec
.
28 Jun 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi SpongeSquid.

The monitor is just an output device. It has nothing to do with a stop 0x116 BSOD.

You Uninstall your installed latest version of the display driver.
Then clean up any possible leftover.
Then install any other version of the display driver which either 13.12 WHQL or higher (because your GPU will not support a driver below that one).

When the driver is applied, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Are you overclocking?
As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

And, the most important thing is, install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Let us know the results.
___________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8009210110, fffff8800800bdac, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bdac )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8009210110, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800800bdac, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+bdac
fffff880`0800bdac 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`03a47a18 fffff880`06d32cbc : 00000000`00000116 fffffa80`09210110 fffff880`0800bdac 00000000`00000000 : nt!KeBugCheckEx
fffff880`03a47a20 fffff880`06d329c6 : fffff880`0800bdac fffffa80`09210110 fffffa80`0ed94780 fffffa80`0c6ee410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03a47a60 fffff880`06c0ff07 : fffffa80`09210110 00000000`00000000 fffffa80`0ed94780 fffffa80`0c6ee410 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`03a47a90 fffff880`06c3dd7e : fffffa80`ffffffff 00000000`0018a760 fffff880`03a47bf0 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`03a47b70 fffff880`06c0b29e : fffffa80`0c6ee410 ffffffff`feced300 fffffa80`0ed94780 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`03a47bb0 fffff880`06c37e7a : 00000000`00000000 fffffa80`0a3b6450 00000000`00000080 fffffa80`0c6ee410 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`03a47cc0 fffff800`02f1b166 : fffff880`fffffc32 fffffa80`068c2760 fffffa80`066a6740 fffff800`02c6fd87 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`03a47d00 fffff800`02c56486 : fffff880`02f71180 fffffa80`068c2760 fffff880`02f7bfc0 fffff880`0123da90 : nt!PspSystemThreadStartup+0x5a
fffff880`03a47d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+bdac
fffff880`0800bdac 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+bdac

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  53507abb

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

3: kd> lmvm atikmpag
start             end                 module name
fffff880`08000000 fffff880`080a3000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Apr 18 06:37:07 2014 (53507ABB)
    CheckSum:         000A6939
    ImageSize:        000A3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
28 Jun 2014   #3
SpongeSquid

Windows 7 Ultimate x64
 
 

Thanks, I managed to fix it. I uninstalled my current drivers, used that driver sweeper thing and installed the beta drivers and now it works fine, played for about 2 hours with no bluescreen.
My System SpecsSystem Spec
.

28 Jun 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Good news.

Now observe the situation for some more days and let us know how it is running.
My System SpecsSystem Spec
29 Jun 2014   #5
SpongeSquid

Windows 7 Ultimate x64
 
 

So, today I fired up euro truck simulator 2 like i do every morning, played for about 3 hours without a problem. Had a 2 hour break, decided to play the game again, 10 minutes in the game crashes - I thought it was because I had installed a mod and I was just having problems with that, but no. I open up the game again and... the same bluescreen. My GPU couldn't have overheated, it was at about 38C at the time of the crash.
My System SpecsSystem Spec
30 Jun 2014   #6
SpongeSquid

Windows 7 Ultimate x64
 
 

I think this might actually be a problem with the game itself, it hasn't happened in any other game so far. Sometimes I can play for as long as I want but sometimes it will just bluescreen. I don't know why it would suddenly start happening, I haven't downloaded any updates for anything or the game.
My System SpecsSystem Spec
30 Jun 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

In that situation you need to contract the game developer. They must have custom settings or patches that will work for your system.
My System SpecsSystem Spec
08 Jul 2014   #8
SpongeSquid

Windows 7 Ultimate x64
 
 

Well I got the BSOD again but it happened in a different game. It's gotten really bad now and I can't play anything without it crashing.
My System SpecsSystem Spec
08 Jul 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by SpongeSquid View Post
Well I got the BSOD again but it happened in a different game. It's gotten really bad now and I can't play anything without it crashing.
Now follow the other things of post #2.
My System SpecsSystem Spec
09 Jul 2014   #10
SpongeSquid

Windows 7 Ultimate x64
 
 

Okay, I tried older drivers but it didn't help so I installed the latest drivers back. I ran furmark for about 20 minutes and nothing happened, the GPU went up to about 80C. That website with the PSU calculation thing is too complicated, but my PSU is 620W and I had no problems before, it just suddenly started happening. I also installed all the windows updates (took a really long time) and it didn't help. I'm not overclocking anything.
My System SpecsSystem Spec
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