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Windows 7: BSOD playing games, possible suspect Xbox Controller

29 Jun 2014   #1
pbnerd

Windows 7 Home Premium x64
 
 
BSOD playing games, possible suspect Xbox Controller

Just today i've been getting BSODs from god knows what and I decided to check the dump file. For some reason, my computer has decided to stop saving the dumps so I looked at the most recent one. Looks like the problem was xusb21.sys and I googled it to find out it was the xbox driver. It did make sense because tonight, my controller has been acting VERY weird. EVERY time I even touch it, the lights go wacky and it disconnects a few times. Sometimes the lights don't even go back to normal (by the way its a wired xbox 360 controller from Scuf Gaming). Also when I booted up and didn't touch anything, the computer was fine then I picked up the controller and it went wacky and immediately blue screened. I've tried uninstalling the drivers and it sometimes hangs on boot so I had to press the reset button on my case and keep uninstalling and rebooting until it finally booted up with the controller uninstalled. The computer kept automatically installing drivers so I couldn't keep it uninstalled. I tried clicking on the newest driver update that I downloaded and it says "This software version is already installed on this system. To reinstall this software, you must remove it first and then run Setup again from the installation media..." I'll attach the dump analysis if anyone could help that would be greatly appreciated.


My System SpecsSystem Spec
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29 Jun 2014   #2
pbnerd

Windows 7 Home Premium x64
 
 

Just in case you guys want the actual dump file, here it is
My System SpecsSystem Spec
29 Jun 2014   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi pbnerd.

Yes, it is the XBOX USB wireless controller that is caused the BSOD. But, in order to suggest you the right steps, we need some more files to see.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
My System SpecsSystem Spec
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29 Jun 2014   #4
pbnerd

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi pbnerd.

Yes, it is the XBOX USB wireless controller that is caused the BSOD. But, in order to suggest you the right steps, we need some more files to see.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
Thanks arc for your really promt help! Hope these files can be of use to you
My System SpecsSystem Spec
29 Jun 2014   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi pbnerd.

Saying it again that your perception was right, XBOX 360 controller was the issue there.
Code:
BugCheck 10D, {5, 0, 1024, fffffa800965b010}

*** WARNING: Unable to verify timestamp for xusb21.sys
*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
Probably caused by : xusb21.sys ( xusb21+2888 )

Followup: MachineOwner
---------
Which driver you have? Let us see.

Module NameDisplay NameLink Date
xusb21 Xbox 360 Wireless Receiver 8/13/2009 6:10:17 PM

The driver update site is: Software Downloads | Microsoft Hardware
Let us see what we can have there.
Code:
[Version]
Signature="$WINDOWS NT$"
Class=XnaComposite
ClassGUID={D61CA365-5AF4-4486-998B-9DB4734C6CA3}
Provider=%MSFT%
CatalogFile=xusb21.cat
DriverVer=08/13/2009,2.1.0.1349
So we can see that there is no available update to the driver. Unfortunately.

You can try two things though.
  • Uninstall the driver and install a fresh downloaded copy.
  • Remove XBOX Controller from Startup.
    Code:
    XboxStat    "c:\program files\microsoft xbox 360 accessories\xboxstat.exe" silentrun    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Let us know if there is any change in the situation. Going off for the football.
My System SpecsSystem Spec
29 Jun 2014   #6
pbnerd

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi pbnerd.

Saying it again that your perception was right, XBOX 360 controller was the issue there.
Code:
BugCheck 10D, {5, 0, 1024, fffffa800965b010}

*** WARNING: Unable to verify timestamp for xusb21.sys
*** ERROR: Module load completed but symbols could not be loaded for xusb21.sys
Probably caused by : xusb21.sys ( xusb21+2888 )

Followup: MachineOwner
---------
Which driver you have? Let us see.

Module NameDisplay NameLink Date
xusb21 Xbox 360 Wireless Receiver 8/13/2009 6:10:17 PM

The driver update site is: Software Downloads | Microsoft Hardware
Let us see what we can have there.
Code:
[Version]
Signature="$WINDOWS NT$"
Class=XnaComposite
ClassGUID={D61CA365-5AF4-4486-998B-9DB4734C6CA3}
Provider=%MSFT%
CatalogFile=xusb21.cat
DriverVer=08/13/2009,2.1.0.1349
So we can see that there is no available update to the driver. Unfortunately.

You can try two things though.
  • Uninstall the driver and install a fresh downloaded copy.
  • Remove XBOX Controller from Startup.
    Code:
    XboxStat    "c:\program files\microsoft xbox 360 accessories\xboxstat.exe" silentrun    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Let us know if there is any change in the situation. Going off for the football.
How do i remove the controller from startup? i cant seem to find it on windows 7
My System SpecsSystem Spec
29 Jun 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by pbnerd View Post
How do i remove the controller from startup? i cant seem to find it on windows 7
Do it ....
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect XboxStat.
  5. Apply > OK
  6. Accept then restart.
My System SpecsSystem Spec
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 BSOD playing games, possible suspect Xbox Controller




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