Unexpected shut down still happening


  1. crackerjack8359
    Posts : 19
    windows 7 64 bit
       New #1

    Unexpected shut down still happening


    crackerjack8359
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    Join Date: Jun 2014
    windows 7 64 bit
    5 posts
    Local Time: 02:11 PM
    USA us maryland

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    windows unexpected shut downs.
    Hello for the pass few week's I've been having windows shut down on me. I get the message Windows has had an unexpected shut down. It says it will let me know when there is a solution. Any one have any idea's what may be causing this problem or how I can fix it. I have windows 7 and was wondering is there a program in it that can be run to diagnose the problem. I was having a problem with a blue screen but seem to have fixed it then the windows problem started. I would appreciate any help possible. Thank you lee

    I had help from another member who gave me some things to try. After one of them the problem seemed to be fixed till Friday when it happened again as well as yesterday and today. So I'm back again looking for help. I'm so so at doing things on the computer but there is a lot I don't understand so you'll have to bare with me. Thank you lee
    Last edited by crackerjack8359; 29 Jun 2014 at 13:24. Reason: thought problem was fixed
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  3. HarriePateman
    Posts : 3,904
    Windows 7 Ultimate 64-bit
       New #2

    Hello it would be really helpful if you could follow these; Blue Screen of Death (BSOD) Posting Instructions
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  4. crackerjack8359
    Posts : 19
    windows 7 64 bit
    Thread Starter
       New #3

    Windows shut down again right after opening. This is the information r


    Windows shut down right after opening. This is the information I got hope it will help some one as I have no idea what it means. Thank's lee
    I have windows 7 ID00359-OEM-899268-00010

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c2
    BCP1: 0000000000000007
    BCP2: 000000000000109B
    BCP3: 0000000000000000
    BCP4: FFFFFA8008769800
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\071414-17815-01.dmp
    C:\Users\pc\AppData\Local\Temp\WER-56846-0.sysdata.xml

    Read our privacy statement online:
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    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
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  6. crackerjack8359
    Posts : 19
    windows 7 64 bit
    Thread Starter
       New #4

    I am downloading the SF Diagnostic program now.


    HarriePateman said:
    Hello it would be really helpful if you could follow these; Blue Screen of Death (BSOD) Posting Instructions
    As soon as the download is done I'm not sure just how to get it where you want it. Below is the message I got today. I opened windows and it closed right away. I hope this will help you. Thank's lee


    Windows shut down right after opening. This is the information I got hope it will help some one as I have no idea what it means. Thank's lee
    I have windows 7 ID00359-OEM-899268-00010

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c2
    BCP1: 0000000000000007
    BCP2: 000000000000109B
    BCP3: 0000000000000000
    BCP4: FFFFFA8008769800
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\071414-17815-01.dmp
    C:\Users\pc\AppData\Local\Temp\WER-56846-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    My System SpecsSystem Spec
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  7. crackerjack8359
    Posts : 19
    windows 7 64 bit
    Thread Starter
       New #5

    DM Log Collector attached to this message windows shutting down


    I'm still having a problem with windows shutting down and reopening.
    There is an attachment with this message I hope I got it right. Also I copied the message I got when it reopened it's bellow. I do hope it helps some one come up with s solution. Thank's everyone that has looked at the problem for taking an interest. lee

    Windows shut down right after opening. This is the information I got hope it will help some one as I have no idea what it means. Thank's lee
    I have windows 7 ID00359-OEM-899268-00010

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c2
    BCP1: 0000000000000007
    BCP2: 000000000000109B
    BCP3: 0000000000000000
    BCP4: FFFFFA8008769800
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\071414-17815-01.dmp
    C:\Users\pc\AppData\Local\Temp\WER-56846-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    My System SpecsSystem Spec
    Last edited by crackerjack8359; 25 Jul 2014 at 17:58.
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  8. crackerjack8359
    Posts : 19
    windows 7 64 bit
    Thread Starter
       New #6

    Unexpected windows shut down still happening.


    I'm still having a problem with windows unexpected shut downs. I've added a copy of the message I get when it happens plus the DM Log requested. I put it in about a week ago and haven't heard from any one since. Also how can I deleted some of the old messages I placed on this site.
    I do hope I hear from some one with a solution to this problem. Thank you. lee
      My Computer
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  10. crackerjack8359
    Posts : 19
    windows 7 64 bit
    Thread Starter
       New #7

    Hello Jonathan_King z3r010 I downloaded the DM Log about a week ago plus included the message I get when windows has the unexpected shut down. It's number 5 post. I hope this will help you and others come up with a solution. Thank you lee
      My Computer
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