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Windows 7: BOSD after recovery/reinstall/restore etc

29 Jun 2014   #1
Gramps

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BOSD after recovery/reinstall/restore etc

A few weeks ago my system started acting up with some BSOD's. Hard drive was replaced and all was well for a couple of weeks. Now, no matter what I try I cannot get windows to operate unless in safe mode and then it is iffy.

Clean install, from ISO, Recovery Media, etc all fail to even get windows installed. It always crashes at "Updating Registry Settings", or Checking Graphics, if it gets that far. The only way I've been able to get into safe mode is by restoring from a system image. Drivers have all been updated, memory has been checked and rechecked, video card has been removed and system booted from on-board graphics, or with the graphics card the same issue.

System specs: Dell Inspiron I5 3.2 ghz, 8 GB mem, NVidia GT220, WD and/or Seagate 1 TB HDD. I have also disconnected CD/DVD burner, USB ports, pretty much everything I could think of. System dump info is attached.

Thank you.


My System SpecsSystem Spec
.
30 Jun 2014   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hi there mate!

When installing Windows it crashes so I doubt it's software though it's very possible. Let's run a Memory test using MemTes86+ and run at least 8 passes. Check this link Hardware Diagnostic | Captain Debugger see if you have a update firmware for BIOS since it's like 4 years old.

Captaindbg's BSOD Analysis
Code:
Debug session time: Tue Jul  1 01:20:15.790 2014 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\063014-17674-01.dmp]
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 0:01:23.851
Probably caused by : win32k.sys ( win32k!DEVICE_PFTOBJ::pPFFGet+1b )
BugCheck 3B, {c0000005, fffff9600007f3e3, fffff880058bf040, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600007f3e3, Address of the instruction which caused the bugcheck
Arg3: fffff880058bf040, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  conhost.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!DEVICE_PFTOBJ::pPFFGet+1b
MaxSpeed:     3200
CurrentSpeed: 3192
BiosVersion = A07
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
My System SpecsSystem Spec
30 Jun 2014   #3
Gramps

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, will run memtest and check for updated bios. Thank you!
My System SpecsSystem Spec
.

01 Jul 2014   #4
Gramps

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, the installed bios is the newest one Dell has. Ran memtest for 8 passes w/o any errors. System rebooted and I was able to log in normally but when I opened control panel it BSOD, another 3b error code I believe. Rebooted into safe mode w/o trouble and then rebooted back into reg mode w/o problems. Only now most windows items are not working, nothing in control panel, IE froze while trying to post this. I'm on my other sys right now and will try and upload the last crash report tonight. Currently windows update is stuck on that rig.
My System SpecsSystem Spec
01 Jul 2014   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Gramps View Post
Okay, the installed bios is the newest one Dell has. Ran memtest for 8 passes w/o any errors. System rebooted and I was able to log in normally but when I opened control panel it BSOD, another 3b error code I believe. Rebooted into safe mode w/o trouble and then rebooted back into reg mode w/o problems. Only now most windows items are not working, nothing in control panel, IE froze while trying to post this. I'm on my other sys right now and will try and upload the last crash report tonight. Currently windows update is stuck on that rig.
Yup please upload the latest minidump files. Also run a SFC /SCANNOW Command - System File Checker from the command prompt in Safe mode.
My System SpecsSystem Spec
01 Jul 2014   #6
Gramps

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay...since memtest seemed to have cleaned out the memory (at least it appears that way) and I was able to restore from a system image I got the bright idea to try a complete reinstall on the 2d hard drive. Lo and behold it finally worked, a brand new Win7 SP1 setup. Even managed to find the correct network driver to get on-line. However BSOD's still happening. Everything seems fine in safe-mode, that is what I'm working in right now. THe latest BSOD files are attached. It seems like some progress is being made. I did run a sfc /scannow check and it found no errors. Thank you for all your time and efforts in assisting me.
My System SpecsSystem Spec
02 Jul 2014   #7
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Gramps View Post
Okay...since memtest seemed to have cleaned out the memory (at least it appears that way) and I was able to restore from a system image I got the bright idea to try a complete reinstall on the 2d hard drive. Lo and behold it finally worked, a brand new Win7 SP1 setup. Even managed to find the correct network driver to get on-line. However BSOD's still happening. Everything seems fine in safe-mode, that is what I'm working in right now. THe latest BSOD files are attached. It seems like some progress is being made. I did run a sfc /scannow check and it found no errors. Thank you for all your time and efforts in assisting me.
Hi there!

I'm afraid it's pointing to Hardware failure possibly bad RAM or DIMM slot because the bugcheck is hardware_ram ( ZEROED_PAGE_CORRUPTED ). If you have multiple RAM then do the test with each RAM at a time. Clean the DIMM slot properly. Run more number of passes this time say 10 passes. It's best to run it over night.

Captaindbg's BSOD Analysis

Code:
Debug session time: Thu Jul  3 05:26:15.553 2014 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\070214-21730-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime: 0 days 0:06:11.614
Probably caused by : win32k.sys ( win32k!DEVICE_PFTOBJ::pPFFGet+1b )
BugCheck 3B, {c0000005, fffff9600009e0fb, fffff88004dc6040, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff9600009e0fb, Address of the instruction which caused the bugcheck
Arg3: fffff88004dc6040, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!DEVICE_PFTOBJ::pPFFGet+1b
MaxSpeed:     3200
CurrentSpeed: 3192
BiosVersion = A07
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jul  3 05:16:23.580 2014 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\070214-24585-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime: 0 days 0:05:31.642
Probably caused by : memory_corruption ( nt!MiGatherMappedPages+117 )
BugCheck A, {0, 2, 0, fffff8000291381f}
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
Bugcheck code 0000000A
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8000291381f, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!MiGatherMappedPages+117
MaxSpeed:     3200
CurrentSpeed: 3192
BiosVersion = A07
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jul  3 05:02:45.356 2014 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\070214-18283-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime: 0 days 0:17:38.454
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by : hardware_ram ( ZEROED_PAGE_CORRUPTED )
BugCheck 1A, {8887, fffffa8003e39a30, fffffa8003e47200, 500}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Bugcheck code 0000001A
Arguments: 
Arg1: 0000000000008887, The subtype of the bugcheck.
Arg2: fffffa8003e39a30
Arg3: fffffa8003e47200
Arg4: 0000000000000500
BUGCHECK_STR:  0x1a_8887
PROCESS_NAME:  setup.exe
FAILURE_BUCKET_ID:  X64_0x1a_8887_ZEROED_PAGE_CORRUPTED
MaxSpeed:     3200
CurrentSpeed: 3193
BiosVersion = A07
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Wed Jul  2 05:40:05.394 2014 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\070114-18782-01.dmp]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
System Uptime: 0 days 0:09:39.105
Probably caused by : win32k.sys ( win32k!DEVICE_PFTOBJ::pPFFGet+1b )
BugCheck 3B, {c0000005, fffff960000fe0fb, fffff8800506f040, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000fe0fb, Address of the instruction which caused the bugcheck
Arg3: fffff8800506f040, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!DEVICE_PFTOBJ::pPFFGet+1b
MaxSpeed:     3200
CurrentSpeed: 3192
BiosVersion = A07
BiosReleaseDate = 11/13/2010
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron 580 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Update the following drivers:

Code:
amdxata.sys                 Fri Mar 19 21:48:18 2010 (4BA3A3CA)
intelppm.sys                Tue Jul 14 04:49:25 2009 (4A5BC0FD)
k57nd60a.sys                Fri Oct 16 15:59:38 2009 (4AD84B12)
My System SpecsSystem Spec
02 Jul 2014   #8
Gramps

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay, will update files and run memtest on individual ram sticks. I'll report back. I have been suspecting hardware issues myself. Thanks for the speedy response!
My System SpecsSystem Spec
02 Jul 2014   #9
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Gramps View Post
Okay, will update files and run memtest on individual ram sticks. I'll report back. I have been suspecting hardware issues myself. Thanks for the speedy response!
No problem ...
My System SpecsSystem Spec
02 Jul 2014   #10
Gramps

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ran memtest all day today on 1 stick, 12 passes, no errors. 2d stick testing now. However, I did notice that the CPU temp was hovering around 91-92 C, a little hot in my mind for just testing memory. It appears the heat sink/fan are not tight enough as I was able to apply light pressure and the temp dropped immediately to around 69-70C. After this stick is done testing I'll pull the fan and heatsink, clean off the thermal paste and re-apply it. I just did that a couple of weeks ago but it could be just that it was not mounted tight enough. Heat sink/fan combo is held on with those plastic pins that poke through the MB. I'll keep you posted. Len
My System SpecsSystem Spec
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