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Windows 7: Reccuring BSOD on Laptop

30 Jun 2014   #1
ShoutH2O

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Reccuring BSOD on Laptop

Hi guys, I have a relatively new Asus K53U laptop (It's only about a year old). Every time I close the lid of the laptop it goes to BSOD. It also gives me a Bluescreen sometimes just sitting idle (athough this isn't that frequent). I've tried almost everything; reinstalled windows, updated the BIOS, changed the close lid settings, regularly dust, scanned for viruses/malware/spyware, but nothing seems to work.

I've had enough and am concerned for the health of my laptop. Any info that can be provided would be of huge help.

I've read the BSOD posting rules and 'think' I added everything as needed (minus the error code itself which I can't seem to find).

Thank you in advance!


My System SpecsSystem Spec
.
01 Jul 2014   #2
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

The file you uploaded had none of the other files associated with it, only dump files. Those files were from Feb-April So, no current information. If you would, if you used method 1 in the Blue Screen of Death (BSOD) Posting Instructions , please use method #2 and select the 'Grab All' then upload it here with your next post.

Please go to Asus web site and download an updated driver for your Graphics card. This is the info we have from the older dump files

Code:
kd> lmvm atikmpag
start             end                 module name
fffff880`03a9a000 fffff880`03aef000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Mar 21 20:26:32 2012 (4F6A7FC8)
    CheckSum:         000591B3
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
The real problem part is this

Code:
 !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8008d14350, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88003aa1900, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.
That is a Video Time Delay and recovery failure. They are extremely difficult to resolve. basically, if you have switchable graphics, when it switches between on chip and dedicated GPU, it does not switch fast enough and windows interprets that as a video failure and a BSOD occurs. In your case, I'm not sure what is causing a BSOD when closing the laptop. It should sleep/Hibernate then. If you said it was having problems when you opened the lid, that would be more understandable.
My System SpecsSystem Spec
13 Jul 2014   #3
ShoutH2O

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Essenbe,

Thank you for your response.

I went to the Asus website and updated the video driver and now it's all fixed! That was the problem all along (I thought I had all my drivers up to date, but guess not). Also, I'm sorry, you're right, I would see the BSOD when opening the laptop lid back up, not when closing.

I'm happy it is all fixed. Thank you for all your help!!

-ShoutH2O
My System SpecsSystem Spec
.

13 Jul 2014   #4
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

You are more than welcome. If there is anything else we can help with in the future, we will be here. Thank you for being so easy to work with.
My System SpecsSystem Spec
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 Reccuring BSOD on Laptop




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