BSOD constantly happening on my Acer Aspire Timeline X 5820TG


  1. Posts : 2
    Window 7 64bit
       #1

    BSOD constantly happening on my Acer Aspire Timeline X 5820TG


    Hi

    My computer has been getting the BSOD frequently (sometimes once a week, sometimes once a day, sometimes more frequently) since I bought it new over 4 years ago. I've sent it back to the manufacturer twice within the warrantee period with no improvement. I'm hoping someone with more technical expertise can assist me. I've copied problem details on one of the reports below. Please Help me someone!!!

    Source
    Windows

    Summary
    Shut down unexpectedly

    Date
    ‎12/‎06/‎2014 5:52 PM

    Status
    Not reported

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 3081

    Files that help describe the problem
    061214-30950-01.dmp
    sysdata.xml
    WERInternalMetadata.xml

    Extra information about the problem
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA800819CB30
    BCP3: FFFFFA800819CE10
    BCP4: FFFFF800035C6270
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    Last edited by bomjadi; 01 Jul 2014 at 03:43. Reason: Attached file
      My Computer


  2. Posts : 26,869
    Windows 11 Pro
       #2

    Please follow this and post the results here Blue Screen of Death (BSOD) Posting Instructions
      My Computer


  3. Posts : 2
    Window 7 64bit
    Thread Starter
       #3

    I have attached the file.
      My Computer


  4. Posts : 26,869
    Windows 11 Pro
       #4

    Here is what I found in the dump files
    Code:
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Thu Dec 17 12:41:59 2009 (4B2A7B77)
        CheckSum:         00091A1B
        ImageSize:        00208000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This is Intel Rapid Storage Technology driver (IRST) please update it from Acer if they have a more current version for your machine.

    Code:
    lmvm bdfndisf6
    start             end                 module name
    fffff880`04115000 fffff880`04141000   bdfndisf6 T (no symbols)           
        Loaded symbol image file: bdfndisf6.sys
        Image path: \??\c:\program files\common files\bitdefender\bitdefender firewall\bdfndisf6.sys
        Image name: bdfndisf6.sys
        Timestamp:        Wed Nov 13 07:12:19 2013 (52837AB3)
        CheckSum:         00016FF5
        ImageSize:        0002C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This is Bit Defender Firewall and could be the cause of a lot of the problems. You could try updating it from http://www.bitdefender.com/Downloads , but personally, I would uninstall it.

    Code:
    dlkmd
    start             end                 module name
    fffff880`05277000 fffff880`05308000   dlkmd    T (no symbols)           
        Loaded symbol image file: dlkmd.sys
        Image path: \SystemRoot\system32\drivers\dlkmd.sys
        Image name: dlkmd.sys
        Timestamp:        Sun Jun 01 16:40:03 2014 (538B9DB3)
        CheckSum:         0006A387
        ImageSize:        00091000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This is WDDM KMD Loader - DisplayLink Core Software it can be updated
    USB to video download: http://www.displaylink.com/support/downloads.php but other portions of the program need to be downloaded from the OEM. This seems to be a pretty specific program and should be downloaded from where ever you got it from originally.

    Try these out and get back to us and see how it worked out.
    Last edited by essenbe; 01 Jul 2014 at 12:00.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 19:08.
Find Us