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Windows 7: Help please, laptop acting very strange


01 Jul 2014   #1

Win 7 HOME 64bit
 
 
Help please, laptop acting very strange

About a month ago my laptop would not boot up at all. It would just go to a "windows shut down unexpectedly and when I tried to start windows normally it would not boot up at all. So I chose go back to last know configuration and it booted up. Since then I have had several unexpected shutdowns with the error that is in the file I have attached.
Thank you for your help.




Attached Files
File Type: docx unexpectted shutdown.docx (11.9 KB, 1 views)
File Type: zip DEBORINA-HP-Tue_07_01_2014__64010_71.zip (118.1 KB, 2 views)
File Type: zip MSINFO32.zip (467 Bytes, 1 views)
My System SpecsSystem Spec
.

01 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi deb410s.

We need some more info to suggest you the appropriate steps. Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
_________________________________________________
Code:
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8009443050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64
            Args: 00014400 00000000 00000004 00000002
Code:
    Image name: NETwNs64.sys
    Timestamp:        Thu Aug 04 05:58:26 2011 (4E39E7AA)
My System SpecsSystem Spec
02 Jul 2014   #3

Win 7 HOME 64bit
 
 

I added the file you needed. Thanks
My System SpecsSystem Spec
.


02 Jul 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by deb410s View Post
I added the file you needed. Thanks
Hi deb410s.

Sorry to say, you uploaded a shortcut of the required file only, which will not work outside your machine.

Please follow the steps carefully, and upload the file. Not the shortcut.
  • Click on the start button
  • Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  • File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  • Give the time for processing, it will save a .nfo file on your desktop.
  • Zip it, and upload it following the instruction.
My System SpecsSystem Spec
02 Jul 2014   #5

Win 7 HOME 64bit
 
 

so sorry about that! Here is the correct file! Well maybe not, when I click on the paperclip it opens to a white page and stays there...will reboot and see if that helps. Hope this is right.


Attached Files
File Type: zip MSINFO32.zip (467 Bytes, 1 views)
My System SpecsSystem Spec
02 Jul 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It is the same .lnk file.

As you are failing to create the file properly, better you click on button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

Upload the entire zip, dont reduce any file from it. It is needed, because it will tell us about the device precisely.
My System SpecsSystem Spec
02 Jul 2014   #7

Win 7 HOME 64bit
 
 

Ok, I deleted all the previous and started from scratch.. Hopefully this will be the right one..Thank you for your patience!


Attached Files
File Type: zip MSINFO32.zip (60.6 KB, 0 views)
My System SpecsSystem Spec
02 Jul 2014   #8

Win 7 HOME 64bit
 
 

Here it is. When I right click on the msinfo32 file and got to properties it show as a .nfo file.


Attached Files
File Type: zip DEBORINA-HP-Wed_07_02_2014_142932_46.zip (880.5 KB, 2 views)
My System SpecsSystem Spec
02 Jul 2014   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

OK, download and install Intel® PROSet/Wireless Software and Drivers for Windows 7.

Let us know the situation after applying the driver.
My System SpecsSystem Spec
03 Jul 2014   #10

Win 7 HOME 64bit
 
 

I have installed the latest drivers and software for the wifi adapter. Hopefully this will help with my browsing as well. I seem to be having a lot of signal dropping errors that I noticed in the event log.
Thank you so much for your help, I REALLY appreciate it.
My System SpecsSystem Spec
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 Help please, laptop acting very strange




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