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Windows 7: BSOD randomly multiple times a day, unsure cause

01 Jul 2014   #1
Enigma3542002

Windows 7
 
 
BSOD randomly multiple times a day, unsure cause

Hi all, I know this is very ambiguous, but one of my Windows 7 computers at work, a Dell Optiplex 390, has repeatedly experienced BSOD crashes over the past year. This occurs when it is being used for web browsing, and when it is left on and not being actively used.

Examining the system log after crashes does not reveal anything. The BSOD shows up and goes away so quickly it's difficult to read....hence the dmp files are attached.

It would be greatly appreciated if someone can take a look at the dmp files and decipher what's going on. I've asked assistant tech support to look at the computer--originally it was thought there was some sort of network permissions issue (sometimes that would show up in the system logs), but of late that does not seem to be the case. However they have not been willing to look at the dmp files at present.

Thanks in advance!


My System SpecsSystem Spec
.
01 Jul 2014   #2
derekimo

Microsoft Community Contributor Award Recipient

 
 

Hi There,

The most recent dump files are from February, Just looking through the last few they all point to your graphics driver,

Code:
BugCheck 116, {fffffa80059c04e0, fffff8800487fd9c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+12d9c )

Followup: MachineOwner
---------
Which is from April of 2009, That is prior to Windows 7 release,

Code:
Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 24 03:51:57 2009 (49F199CD)
    CheckSum:         004CC863
    ImageSize:        00522000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
There are a couple of newer ones here at Dell depending on which video card you have,

Product Support | Dell US

It's one of the two AMD drivers, try updating that.

These are 5 month old dumps and no other info being provided that's the best I can offer right now.
My System SpecsSystem Spec
01 Jul 2014   #3
Enigma3542002

Windows 7
 
 

Thanks for the graphics driver suggestion. I quarantined this computer and we have not used it in recent months, so the dmp files are less recent. I will try updating the drivers.
My System SpecsSystem Spec
.

01 Jul 2014   #4
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome, let us know how it goes.
My System SpecsSystem Spec
01 Jul 2014   #5
Enigma3542002

Windows 7
 
 

Question: the Device Manager shows the display adapter as a "Radeon X300/X550/X1050 Series."

I opened up the tower, googled the graphics card numbering, plus ran a graphics card id utility, and it appears to be a Radeon X300.

But the 2 drivers that can be downloaded on the Dell site are for:

AMD Radeon HD6350

and

AMD Radeon HD6450

I don't think these work.

So I googled and found this: http://support.amd.com/en-us/download

http://support.amd.com/en-us/download

http://support.amd.com/en-us/downloa...s%207%20-%2064

Maybe the "AMD Catalyst™ Display Driver" will work?

EDIT: Looks like it's a scanning and updating utility. It's updating my driver now.
My System SpecsSystem Spec
01 Jul 2014   #6
derekimo

Microsoft Community Contributor Award Recipient

 
 

Like I said, I only had Dell Optiplex 390 to go on and there were only dump files and no other specs to go on so that was my best guess.

If it updates your drivers it's worth a shot.
My System SpecsSystem Spec
01 Jul 2014   #7
Enigma3542002

Windows 7
 
 

Thanks, yes the drivers have been updated. I think we will be using the computer and see whether the issue recurs. Thanks.
My System SpecsSystem Spec
01 Jul 2014   #8
derekimo

Microsoft Community Contributor Award Recipient

 
 

You're welcome, for future reference try using this tool when uploading info,



1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
01 Jul 2014   #9
Enigma3542002

Windows 7
 
 

Great suggestion, I'll do that next time. I went through various steps on the before you post BSOD page.
My System SpecsSystem Spec
01 Jul 2014   #10
derekimo

Microsoft Community Contributor Award Recipient

 
 

Yeah, there's other logs in that tool that tell a lot more info which gives us a better idea on what to suggest.
My System SpecsSystem Spec
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