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Windows 7: Daily BSOD after playing Counter Strike Source


03 Jul 2014   #1

Windows 7 Home Premium 64bit
 
 
Daily BSOD after playing Counter Strike Source

I have a newly built custom PC that I had made this week. During the past two days I've gotten the BSOD shortly after I'm done playing Counter for about 2-3 hours. I've only had the PC for about four days. I'm not sure if this error would occur after playing other games but it did for this one. It's also weird because after my PC would reboot itself my wifi card won't detect my in home wifi. Any ways here's my stuff.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000C6483
BCP3: FFFFF88007C4D070
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\070214-23181-01.dmp
C:\Users\Fito\AppData\Local\Temp\WER-49530-0.sysdata.xml

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My specs incase you need them
AMD FX-6300
ASRock 970 PRO3 R2.0
XFX Radeon r9 270
8gb Ram

Any help would be greatly appreciated, thanks in advance



Attached Files
File Type: zip FITO-PC-Wed_07_02_2014_221951_63.zip (335.0 KB, 5 views)
My System SpecsSystem Spec
.

03 Jul 2014   #2

Windows 7 Ultimate 64-bit
 
 

Hello and Welcome to SevenForums, I have had a look:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960000c6483, fffff88007c4d070, 0}

Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000c6483, Address of the instruction which caused the bugcheck
Arg3: fffff88007c4d070, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
win32k.sys is a key computer file. It can be cause by many of things. (heat, OC, everything)

But it can also be cause by Windows updates!

On the same day you received your BSOD, you also did updates.

Code:
Event[4290]:
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2014-07-02T21:54:39.437
  Event ID: 18
  Task: Automatic Updates
  Level: Information
  Opcode: Download
  Keyword: Download,Success
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Fito-PC
  Description: 
Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ?Thursday, ?July ?03, ?2014 at 3:00 AM: 
- Update for Windows 7 for x64-based Systems (KB982018)
- Security Update for Windows 7 for x64-based Systems (KB2532531)
- Update for Windows 7 for x64-based Systems (KB2529073)
- Update for Windows 7 for x64-based Systems (KB2732487)
- Windows 7 Service Pack 1 for x64-based Systems (KB976932)
- Windows Internet Explorer 9 for Windows 7 for x64-based Systems
- Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)
- Update for Windows 7 for x64-based Systems (KB2505438)
Also you don't have service pack 1 installed. I recommend that you instal this ASAP.
As sometimes this can help clean up little errors.

Code:
Host Name:                 FITO-PC
OS Name:                   Microsoft Windows 7 Home Premium 
OS Version:                6.1.7600 N/A Build 7600
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Fito
Learn how to install Windows 7 Service Pack 1 (SP1)
My System SpecsSystem Spec
03 Jul 2014   #3

Windows 7 Home Premium 64bit
 
 

Thanks for the information and heads up. I just had service pack 1 installed. Hopefully the problem's resolved. I'll let you know in this forum post if I receive bsod again. Once again I appreciate you looking into this.
My System SpecsSystem Spec
.


03 Jul 2014   #4

Windows 7 Ultimate 64-bit
 
 

No worries, hopefully this should help.

Be sure to let me know how it goes.

Stay Active!
My System SpecsSystem Spec
03 Jul 2014   #5

W7 Pro x64 SP1 / W8.1 Pro x64
 
 

Your ATI driver has been flagged.

Code:
fffff880`07c4cdb8  fffff880`03ce4554Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x45554
Try updating to the latest version 14.4.

Code:
2: kd> ln fffff960000c6483
(fffff960`000c63e0)   win32k!HmgLockEx+0xa3   |  (fffff960`000c652c)   win32k!RGNOBJ::vSet
2: kd> lmvm atikmpag
start             end                 module name
fffff880`03c9f000 fffff880`03d3f000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Dec 06 20:21:45 2013 (52A231D9)
    CheckSum:         0009FEFF
    ImageSize:        000A0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


Post back with the results.
My System SpecsSystem Spec
05 Jul 2014   #6

Windows 7 Home Premium 64bit
 
 

Greatly appreciate the reply Boozad. Just finished updating to 14.4.
Although I haven't gotten a bsod since installing Windows Service Pack 1. Here's the results.


Attached Files
File Type: zip FITO-PC-Sat_07_05_2014__40453_80.zip (525.3 KB, 1 views)
My System SpecsSystem Spec
05 Jul 2014   #7

Windows 7 Ultimate 64-bit
 
 

Quote   Quote: Originally Posted by Chromee View Post
Greatly appreciate the reply Boozad. Just finished updating to 14.4.
Although I haven't gotten a bsod since installing Windows Service Pack 1. Here's the results.
Im glad updating to service pack 1 helped.

That normally sorts stuff out, but i would update your driver like boozad said.
My System SpecsSystem Spec
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 Daily BSOD after playing Counter Strike Source




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