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Windows 7: BSOD - computer has rebooted from a bugcheck: 0x0000007e

03 Jul 2014   #1
tda43

7 Pro x64
 
 
BSOD - computer has rebooted from a bugcheck: 0x0000007e

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xc0000005, 0x929c7fd5, 0x900f98b4, 0x900f9490). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 070214-5304-01.

This is a new Dell PC.

The PC blue screens about twice a week.

I have 1 powered USB device connected. Yesterday, I went to device manager and located the device in the Ports list (COM4). I did a 'update driver'. Device manger said there was a better driver available and downloaded it over the internet. The PC requested a restart. Upon restart, windows went right into system repair mode. System repair did not succeed after 1 hour so I cancelled out of all windows and did a hard reboot. As soon as the PC powered back on, it instantly had a BSOD.

I then unplugged the USB cable in question and the PC booted up fine.

I haven't had time to continue troubleshooting, my guess is I will have to do a system restore to address this driver issue.

Thanks in advance!


My System SpecsSystem Spec
.
03 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi tda43.

Do you have any USB to Serial converter? If so, remove it, and see if the BSOD stops.

It is causing the BSODs.
Code:
BugCheck 1000007E, {c0000005, 929c7fd5, 900f98b4, 900f9490}

*** WARNING: Unable to verify timestamp for ftser2k.sys
*** ERROR: Module load completed but symbols could not be loaded for ftser2k.sys
Probably caused by : ftdibus.sys ( ftdibus+1fd5 )

Followup: MachineOwner
---------
Code:
ftdibus    USB Serial Converter Driver    c:\windows\system32\drivers\ftdibus.sys
And the driver is extremely old, so the device is, too.
Code:
    Image name: ftdibus.sys
    Timestamp:        Tue Apr 20 14:34:55 2004 (4084E7B7)
Let us know the situation after removing it.
My System SpecsSystem Spec
07 Jul 2014   #3
tda43

7 Pro x64
 
 

Arc - you nailed it. Thanks a million!
My System SpecsSystem Spec
.

08 Jul 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome mate.

Let us know for any further issue.
My System SpecsSystem Spec
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 BSOD - computer has rebooted from a bugcheck: 0x0000007e




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