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Windows 7: Blue Screen of Death STOP CODE: 0x00000116

03 Jul 2014   #1
Manko777

Windows 7 Home Premium 64bit
 
 
Blue Screen of Death STOP CODE: 0x00000116

Please help


My System SpecsSystem Spec
.
03 Jul 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Hello, I have had a look at your problem.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8005a8c010, fffff8800449bf80, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+af80 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8005a8c010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800449bf80, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+af80
fffff880`0449bf80 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre

STACK_TEXT:  
fffff880`051f2988 fffff880`042b3140 : 00000000`00000116 fffffa80`05a8c010 fffff880`0449bf80 00000000`00000000 : nt!KeBugCheckEx
fffff880`051f2990 fffff880`042b2ec7 : fffff880`0449bf80 fffffa80`05a8c010 00000000`00000000 fffffa80`067a7010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`051f29d0 fffff880`04359f13 : fffffa80`05a8c010 00000000`00000000 00000000`00000000 fffffa80`067a7010 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`051f2a00 fffff880`04383d50 : fffffa80`00000000 00000000`0003bef2 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`051f2ae0 fffff880`04382437 : 00000000`00000102 00000000`00000000 00000000`0003bef2 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`051f2b10 fffff880`043552d2 : ffffffff`ff676980 fffffa80`067a7010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`051f2bb0 fffff880`04381ff6 : 00000000`00000000 fffffa80`059d82d0 00000000`00000080 fffffa80`067a7010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`051f2cc0 fffff800`02f6a73a : 00000000`fffffc32 fffffa80`0708eb50 fffffa80`05202040 fffffa80`0708eb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`051f2d00 fffff800`02cbf8e6 : fffff880`009e9180 fffffa80`0708eb50 fffff880`009f3fc0 fffff880`012fd885 : nt!PspSystemThreadStartup+0x5a
fffff880`051f2d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
atikmpag.sys - is your Graphic driver, "ATI Video driver".

Also your BIOS is from 2009 i recommend updating this, as some of the new drivers/hardware can struggling to get along.

AMI | American Megatrends Inc. : BIOS and EFI Firmware

Please Run Driver Verifier, To narrow down the problem however I am almost certain that its your graphics driver.

Driver Verifier - Enable and Disable
My System SpecsSystem Spec
03 Jul 2014   #3
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

There's no need to run Driver Verifier.

The ATI driver is the latest.

Code:
3: kd> lmvm atikmpag
start             end                 module name
fffff880`04491000 fffff880`0451f000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Jun 21 02:30:49 2014 (53A4E049)
    CheckSum:         0008B3C1
    ImageSize:        0008E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

Report back with the results.
My System SpecsSystem Spec
.

04 Jul 2014   #4
Manko777

Windows 7 Home Premium 64bit
 
 

Thaks for replies


when installing 13.9 driver, I have the custom to select only the HDMI audio driver

probably not compatible with the r7 260x
My System SpecsSystem Spec
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