BSOD Unrecoverable hardware error

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  1. Posts : 21
    Windows 7
       #1

    BSOD Unrecoverable hardware error


    Started to recived blue screens with and ATI.sys file. Which was referring to my video card drivers. Replaced the ATI card with and NVIDIA GXT 750 Ti, I also did an fresh install of Windows 7. 24 hours after, I received another blue screen saying unrecoverable hardware error. Tested RAM, CPU and hard drive for errors and none occured.

    Problem signature :
    Problem Event Name : bluescreen
    OS version : 6.1.7600.2.0.0.768.3
    Locale ID : 1033

    Additional Information:
    BCCode : 124
    BCP1 : 0000000000000000
    BCP2: FFFFFFA8006BBB028
    BCP3: 000000000FA000000
    BCP4: 00000000000400405
    os version : 6_1_7600
    service pack 0_0
    product 768_1

    I cannot find a way to fix this
      My Computer


  2. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #2

    Please can you follow the instructions, at the top of your screen.

    SF Diagnostic Tool - Using for Troubleshooting
      My Computer


  3. Posts : 21
    Windows 7
    Thread Starter
       #3

    Here is the updated information
      My Computer


  4. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #4

    Hello and welcome to sevenforums!

    I have had a look at your DMP Files.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa8006bc8028, fa000000, 400405}
    
    Probably caused by : GenuineIntel
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8006bc8028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000fa000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000400405, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  mcshield.exe
    
    CURRENT_IRQL:  f
    
    ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre
    
    STACK_TEXT:  
    fffff880`02f6cb58 fffff800`031ff903 : 00000000`00000124 00000000`00000000 fffffa80`06bc8028 00000000`fa000000 : nt!KeBugCheckEx
    fffff880`02f6cb60 fffff800`02d98543 : 00000000`00000001 fffffa80`06bcba60 00000000`00000000 fffffa80`06bcbab0 : hal!HalBugCheckSystem+0x1e3
    fffff880`02f6cba0 fffff800`031ff5c8 : 00000000`00000728 fffffa80`06bcba60 fffff880`02f6cf30 fffff880`02f6cf00 : nt!WheaReportHwError+0x263
    fffff880`02f6cc00 fffff800`031fef1a : fffffa80`06bcba60 fffff880`02f6cf30 fffffa80`06bcba60 00000000`00000000 : hal!HalpMcaReportError+0x4c
    fffff880`02f6cd50 fffff800`031fedd5 : 00000000`00000008 00000000`00000001 fffff880`02f6cfb0 00000000`00000000 : hal!HalpMceHandler+0x9e
    fffff880`02f6cd90 fffff800`031f2e88 : 00000000`00000000 fffffa80`0e005cc8 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
    fffff880`02f6cdc0 fffff800`02c8112c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
    fffff880`02f6cdf0 fffff800`02c80f93 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
    fffff880`02f6cf30 fffff800`02c8db44 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
    fffff880`0782e8a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ObFastReferenceObject+0x44
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: GenuineIntel
    
    IMAGE_NAME:  GenuineIntel
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    IMAGE_VERSION:  
    
    FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_mae
    
    FAILURE_ID_HASH:  {addebe90-d04a-b9c9-a39c-2531fe75dd4e}
    
    Followup: MachineOwner
    ---------
    However this did not give me enough information to work with. So i went deeper.

    Code:
    2: kd> !errrec fffffa8006bc8028
    ===============================================================================
    Common Platform Error Record @ fffffa8006bc8028
    -------------------------------------------------------------------------------
    Record Id     : 01cf96d0952658e4
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 7/3/2014 15:47:59 (UTC)
    Flags         : 0x00000000
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8006bc80a8
    Section       @ fffffa8006bc8180
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : Micro-Architectural Error
    Flags         : 0x00
    CPU Version   : 0x00000000000106a5
    Processor ID  : 0x0000000000000002
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8006bc80f0
    Section       @ fffffa8006bc8240
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000002
    CPU Id        : a5 06 01 00 00 08 10 02 - bd e3 98 00 ff fb eb bf
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ fffffa8006bc8240
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8006bc8138
    Section       @ fffffa8006bc82c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : Internal unclassified (Proc 2 Bank 5)
      Status      : 0xfa00000000400405
    So after running this command i have a feeling that it is CPU Related.
    I decided to look even deeper.

    Code:
    2: kd> !cpuid
    Unable to get information for processor 0
    Unable to get information for processor 1
    CP  F/M/S  Manufacturer     MHz
     2  6,26,5  GenuineIntel    2673
    Unable to get information for processor 3
    Unable to get information for processor 4
    Unable to get information for processor 5
    Unable to get information for processor 6
    Unable to get information for processor 7
    However it is only reporting that you have one core running at 2.6GHZ.

    Are you or have you OC'ed?
      My Computer


  5. Posts : 21
    Windows 7
    Thread Starter
       #5

    I did try oc but was never stable. I just loaded the default that was in the bios and disabled turbo as suggested in many forums. So I just decided to keep it default
      My Computer


  6. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #6

    There is a possibility that you Damaged your CPU when trying to overclock.

    Can you try this please and post back the results.

    Intel CPU - Diagnose

    Are you running a stock cooler?
      My Computer


  7. Posts : 21
    Windows 7
    Thread Starter
       #7

    i am running a stock cooler and it appears to be liquid cooling. couple hoses going to the cpu.
    including results from intel test and an image of the inside of the tower
      My Computer


  8. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #8

    Thats not a stock cooler, :)

    The Results are saying that the CPU is fluctuating the GHZ. This could result in a BSOD.

    Code:
    Detected CPU Frequency is --> 2.80548 2.8 is normal, However its not stable at 2.8.
    
    CPU Frequency Test Passed with Warning!!!
    
    The processor frequency could be affected by power management features. In order
    to ensure the processor frequency is not affected by a power management setting,
    enter BIOS, load defaults, and disable any 'Over-Clocking' or power
    management features that may affect processor frequency. Also, set any
    software applications which control power management features to default.
    Follow the Above Steps :)
      My Computer


  9. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #9

    Can you also try this but keep an eye on the Temps: CPU - Stress Test Using IntelBurnTest
      My Computer


  10. Posts : 21
    Windows 7
    Thread Starter
       #10

    ill double check it now but i did load optimal in the bios b4. im not sure what i need to change manually in the power management settings. ill shall check
      My Computer


 
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