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Windows 7: Various BSOD, new computer

03 Jul 2014   #1
mavu

Windows 7 Professional x64
 
 
Various BSOD, new computer

Hello,

I bought a computer 3 months ago and from the beginning I had BSODs. Mostly they occur every couple of days but sometimes they occured 2 or 3 times in one day. I never got BSOD while playing a game. They mostly happened while I was surfing the web, watching Youtube or torrenting, I would say always while I was using internet but can't be 100% sure now. I got maybe 6-7 different BSODs but I think most of them are MEMORY MANAGEMENT. I ran all possible tests including Memtest (with all combinations of RAM in different slots), Prime95, Furmark. It never failed any of them. I have replaced RAM, but still the same. I tried 3 different WLAN adapters and a wired connection, nothing helps. Then I tried 3 or 4 different drivers for GPU and USB3 controller and everything is the same. I tried installing Windows 8 and got BSOD less than hour after fresh installation while installing windows updates. On Windows 8 problem is the same, every couple of days BSOD. I returned to Windows 7 again and still the same problem. I sent my computer to my vendor and they changed RAM and said that computer passed every test and that everything works fine but I still get BSODs. I don't know what to do next. I hope you can help me. If you need any other information I will provide it gladly.

Thanks in advance


My System SpecsSystem Spec
.
03 Jul 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Your ATI driver has been flagged.

Code:
fffff880`02fffb08  fffff880`04106319*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0x9319
Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


Your Realtek HD Audio driver has also been flagged.

Code:
fffff880`07968838  fffff880`06c33a2fUnable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
 RTKVHD64+0x201a2f
It's pretty recent, was this installed from the motherboard disk? Download the one linked below, then uninstall your current driver and install the downloaded version. It is from the ASRock support pages and predates your currently installed version.

download

Your network adapter driver is ancient.

Code:
5: kd> lmvm athrxu6
start             end                 module name
fffff880`02848000 fffff880`0294a000   athrxu6  T (no symbols)           
    Loaded symbol image file: athrxu6.sys
    Image path: \SystemRoot\system32\DRIVERS\athrxu6.sys
    Image name: athrxu6.sys
    Timestamp:        Fri Apr 20 14:31:41 2007 (4628C0BD)
    CheckSum:         001056BB
    ImageSize:        00102000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download the one linked below and install.

download

Report back with the results.
My System SpecsSystem Spec
03 Jul 2014   #3
mavu

Windows 7 Professional x64
 
 

I already used this AMD driver and had BSODs but I will install it again now. I just got BSOD while uninstalling AMD driver. Dump file is attached. Realtek driver was downloaded from their site. I don't use this network adapter anymore.
My System SpecsSystem Spec
.

03 Jul 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

The latest one is down to your Etron Extensible Host Controller driver.

Code:
5: kd> lmvm EtronXHCI
start             end                 module name
fffff880`049c0000 fffff880`049d7000   EtronXHCI T (no symbols)           
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Timestamp:        Wed Jul 17 07:23:45 2013 (51E63871)
    CheckSum:         00025EC0
    ImageSize:        00017000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try the earlier version listed on the ASRock support page.
My System SpecsSystem Spec
03 Jul 2014   #5
mavu

Windows 7 Professional x64
 
 

I already tried 3 versions for this Etron controller. And it won't install AMD video driver, it says package error. I'm downloading it again now.

EDIT: Just got BSOD while uninstalling Etron since it didn't uninstall first time when it also had BSOD. The same error as previous one.

And another BSOD while trying to uninstall Etron. I managed to uninstall it when I unplugged all devices from USB 3 slots. But as I said I already tried other versions of this driver and had BSODs anyway. Now I have installed older version and tried to uninstall it while USB is plugged into one of the USB 3 slots and it BSOD again. Can it be that the motherboard itself is broken considering this USB 3 part beacuse it BSOD with 3 different drivers? Can you tell if this is driver or hardware related?

AMD 13.9 wouldn't install so I installed 13.12 instead.
My System SpecsSystem Spec
04 Jul 2014   #6
mavu

Windows 7 Professional x64
 
 

Any ideas?
My System SpecsSystem Spec
04 Jul 2014   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Can you post a screenshot of Device Manger with the USB Controllers expanded.
My System SpecsSystem Spec
04 Jul 2014   #8
mavu

Windows 7 Professional x64
 
 

I don't know why there isn't Etron Controller, but there were two Etron devices before I uninstalled them. I installed them later but they are not showing.

EDIT: I know why there aren't Etron devices. I disabled USB 3 in BIOS in the meanwhile.
My System SpecsSystem Spec
04 Jul 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

OK, can you post the latest logs you received when trying to uninstall the Etron Host Controller.
My System SpecsSystem Spec
04 Jul 2014   #10
mavu

Windows 7 Professional x64
 
 

Here is the device manager with USB 3 enabled and 3 dumps I got while uninstalling Etron.
My System SpecsSystem Spec
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