My PC BSOD while I was away, computer illiterate mother unplugged PC


  1. trolledeveryday
    Posts : 5
    windowns 7 ultimate 64bit
       New #1

    My PC BSOD while I was away, computer illiterate mother unplugged PC


    As the title says, while i was away my PC had a BSOD, and my computer illiterate mom unplugged the PC
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  3. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #2

    Lighten up on your Mom, you only have one.

    As for your crash,

    Code:
    ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185
    Looks like you need to do some tests on your hard drive.

    Please perform the following tests,

    chkdsk /r

    SeaTools for DOS and Windows

    This is a good idea as well,

    SFC /SCANNOW Command - System File Checker

    Let us know the results.
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  4. trolledeveryday
    Posts : 5
    windowns 7 ultimate 64bit
    Thread Starter
       New #3

    Ok so i did the Seagate test and here is the result for it.

    --------------- SeaTools for Windows v1.2.0.10 ---------------
    7/3/2014 8:45:02 PM
    Model: WDC WD10EZEX-00RKKA0
    Serial Number: WD-WMC1S6728276
    Firmware Revision: 80.00A80
    SMART - Pass 7/3/2014 8:45:02 PM
    Short DST - Started 7/3/2014 8:45:33 PM
    Short DST - FAIL 7/3/2014 8:45:40 PM
    Short Generic - Started 7/3/2014 8:47:39 PM
    Short Generic - Pass 7/3/2014 8:49:03 PM

    And chkdsk/r didn't give me any errors.

    And Here is the result from WD's diagnostics tool

    Test Option: QUICK TEST Model Number: WDC WD10EZEX-00RKKA0 Unit Serial Number: WD-WMC1S6728276 Firmware Number: 80.00A80 Capacity: 1000.20 GB SMART Status: PASS Test Result: FAIL Test Error Code: 06-Quick Test on drive 1 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 102 (Unknown Test) SMART self-test did not complete on drive 1! Test Time: 20:57:39, July 03, 2014
    Last edited by trolledeveryday; 03 Jul 2014 at 22:59. Reason: more test result
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  6. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #4

    Well that doesn't look good, I would get your data off that drive before doing anything else.
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  7. trolledeveryday
    Posts : 5
    windowns 7 ultimate 64bit
    Thread Starter
       New #5

    Since this is a gaming PC i don't have any important data on it, so a backup is not necessary. And just how bad of a condition is the drive in?
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  8. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #6

    It's hard to say how bad it is, but you've gotten a BSOD and failures in a couple tests so it's just a matter of time.
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  10. trolledeveryday
    Posts : 5
    windowns 7 ultimate 64bit
    Thread Starter
       New #7

    ok I will RMA the drive ASAP, Thanks for the help.
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  11. derekimo
    Posts : 17,322
    Win 10 Pro x64
       New #8

    Good idea, You're welcome.
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