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Windows 7: BSOD - New Desktop PC - No discernable pattern

04 Jul 2014   #1
mrpaulgill

windows 7
 
 
BSOD - New Desktop PC - No discernable pattern

Hi,

I have a new Windows 7 PC and am getting BSOD several times per day.
I cannot detect a patter and a doing nothing except using Office / IE 11 / IE Chrome when the problems occur.

I have attached the files as per your thread instructions.

Any help that you can provide would be great.

Thanks Paul


My System SpecsSystem Spec
.
04 Jul 2014   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mrpaulgill View Post
Hi,

I have a new Windows 7 PC and am getting BSOD several times per day.
I cannot detect a patter and a doing nothing except using Office / IE 11 / IE Chrome when the problems occur.

I have attached the files as per your thread instructions.

Any help that you can provide would be great.

Thanks Paul
Hello there Paul!

Just looked at your dump files seems like the crashes are pointing to atikmdag.sys which is your display card. I would recommend to completely reinstall it.

You could use this for complete removal Display Driver Uninstaller Download version 12.9.4.0 and make sure you download the latest version from ATI's website.

Also found some suspicious looking device / drivers :

Code:
MpKsl789ff9ef    ROOT\LEGACY_MPKSL789FF9EF\0000    This device is not present, is not working properly, or does not have all its drivers installed.
Run Malwarebytes and do a complete scan.

Code:
Debug session time: Fri Jul  4 19:38:25.401 2014 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\070414-13462-01.dmp]
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 1:54:19.868
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+1d630 )
BugCheck A0000001, {5, 0, 0, 0}
BugCheck Info: Unknown bugcheck code (a0000001)
Bugcheck code a0000001
Arguments: 
Arg1: 00000005
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0000001_atikmdag+1d630
BiosVersion = 1102
BiosReleaseDate = 01/20/2014
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jul  3 11:14:22.737 2014 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\070314-26192-01.dmp]
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 0:26:08.814
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+1d630 )
BugCheck A0000001, {5, 0, 0, 0}
BugCheck Info: Unknown bugcheck code (a0000001)
Bugcheck code a0000001
Arguments: 
Arg1: 00000005
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0000001_atikmdag+1d630
BiosVersion = 1102
BiosReleaseDate = 01/20/2014
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu Jul  3 03:07:53.062 2014 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\070214-17300-01.dmp]
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 1:20:17.529
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+1d630 )
BugCheck A0000001, {5, 0, 0, 0}
BugCheck Info: Unknown bugcheck code (a0000001)
Bugcheck code a0000001
Arguments: 
Arg1: 00000005
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0000001_atikmdag+1d630
BiosVersion = 1102
BiosReleaseDate = 01/20/2014
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Tue Jul  1 14:36:25.939 2014 (UTC + 5:30)
Loading Dump File [C:\Users\Shyam\SysnativeBSODApps\070114-16302-01.dmp]
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
System Uptime: 0 days 1:32:08.017
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmdag.sys ( atikmdag+1d630 )
BugCheck A0000001, {5, 0, 0, 0}
BugCheck Info: Unknown bugcheck code (a0000001)
Bugcheck code a0000001
Arguments: 
Arg1: 00000005
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0xA0000001
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0xA0000001_atikmdag+1d630
BiosVersion = 1102
BiosReleaseDate = 01/20/2014
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
My System SpecsSystem Spec
06 Jul 2014   #3
mrpaulgill

windows 7
 
 
Thank you.

I will follow your advice and see where that gets me.
Many thanks for taking the time to look at this.

Paul
My System SpecsSystem Spec
.

08 Jul 2014   #4
mrpaulgill

windows 7
 
 

Hello Captain Jack.

So far so good, I have had no BSOD for a couple of days since I updated the display drivers.

Thank you very much for your help.

Paul
My System SpecsSystem Spec
10 Jul 2014   #5
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mrpaulgill View Post
Hello Captain Jack.

So far so good, I have had no BSOD for a couple of days since I updated the display drivers.

Thank you very much for your help.

Paul
No problem. Glad I could help
My System SpecsSystem Spec
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 BSOD - New Desktop PC - No discernable pattern




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