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Windows 7: BSOD Bugcode_usb_driver. Uploading dumpfile and sysinfo in thread.Help

04 Jul 2014   #1
13goyal

Windows 7 Professional x64
 
 
BSOD Bugcode_usb_driver. Uploading dumpfile and sysinfo in thread.Help

Ive been having this BSOD problem for almot 4-5 months now. Earlier no error code was displayed. But now it displays "BUGCODE_USB_DRIVER". Someone please help me out with this.


My System SpecsSystem Spec
.
04 Jul 2014   #2
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Hello and welcome to SevenForums.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, 5, 87c3b760}

Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+28 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 00000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 00000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 00000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: 87c3b760, TimeoutContext - PortData

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre

LAST_CONTROL_TRANSFER:  from 9186acc5 to 82f27bfc

STACK_TEXT:  
8c587ca4 9186acc5 000000fe 00000008 00000006 nt!KeBugCheckEx+0x1e
8c587cc0 91853f6d 8535e028 00000005 87c3b760 usbhub!UsbhTrapFatalTimeout_x9f+0x28
8c587cec 8305d629 8535e028 87c3b760 853e1d48 usbhub!UsbhHubProcessChangeWorker+0xa2
8c587d00 82ec614b 860d6138 00000000 853e1d48 nt!IopProcessWorkItem+0x23
8c587d50 83052141 00000001 a9852f49 00000000 nt!ExpWorkerThread+0x10d
8c587d90 82ef9559 82ec603e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhTrapFatalTimeout_x9f+28
9186acc5 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhTrapFatalTimeout_x9f+28

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5295476f

IMAGE_VERSION:  6.1.7601.18328

FAILURE_BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28

BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0xfe_usbhub!usbhtrapfataltimeout_x9f+28

FAILURE_ID_HASH:  {e8cd5874-a9ac-119a-2f84-d215f16f34d5}

Followup: MachineOwner
---------
Okay so we know it is cause by a USB driver. So lets start with some simple solutions.

Firstly Uninstall any USB Drivers you have and reinstall them with new drivers.

Quote:
1. Right click on Computer icon > manage. It will open the computer management window.
2. Click on "Device Manager" in the left pane, it will list all installed devices up.
3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
4. Click on one item to select, then right click and uninstall.
5. Do the same for all.
6. Restart the computer.
7. At restart, windows will auto configure the appropriate drivers.
Let me know how this goes.
My System SpecsSystem Spec
04 Jul 2014   #3
13goyal

Windows 7 Professional x64
 
 

Hey Harrie,
Thanks alot for replying to the post.
I have tried the possible solution posted by you this very morning but the BSoD has persisted.


Over the past months, unaware as to what to do, Ive got my hard disk, battery and the exhaust fan replaced to no avail. Could we move on to another possible solution?

Thanks!
My System SpecsSystem Spec
.

04 Jul 2014   #4
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Okay, try running driver verifier a tutorial on how can be found in the tutorials section.
My System SpecsSystem Spec
04 Jul 2014   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

Here you go,

information   Information
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
Driver Verifier - Enable and Disable

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
System Restore Point - Create

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
Safe Mode
My System SpecsSystem Spec
11 Jul 2014   #6
13goyal

Windows 7 Professional x64
 
 
Ran Verifier.exe. System crashed while rebooting. Uploading dmp

Hey,


Thanks for the instructions on how to run the verifier. I followed the instructions on how to run it and while I was rebooting the system after Enabling the verifier, BSOD occured thrice.

Ive attached around 6 dmp files. Please do check them out.

Im really hoping this will allow you to help me finally fix the problem!

Thanks!
My System SpecsSystem Spec
11 Jul 2014   #7
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Okay brilliant:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {40, 0, 99baed70, 0}

*** WARNING: Unable to verify timestamp for cnnctfy2.sys
*** ERROR: Module load completed but symbols could not be loaded for cnnctfy2.sys
Probably caused by : cnnctfy2.sys ( cnnctfy2+1e00 )

Followup: MachineOwner
---------
This is your Connectify NDIS Driver.
My System SpecsSystem Spec
11 Jul 2014   #8
13goyal

Windows 7 Professional x64
 
 

What can I do to fix this?

But I think you should also know that I had uninstalled Connectify for a long period and still got the BSOD!
My System SpecsSystem Spec
11 Jul 2014   #9
HarriePateman

Windows 7 Ultimate 64-bit
 
 

Here is a free tool to make sure the Driver is completely gone.
My System SpecsSystem Spec
11 Jul 2014   #10
13goyal

Windows 7 Professional x64
 
 

Hey, It seems you forgot to post the link to the software that you said would help me get rid of the driver.

please link me.
My System SpecsSystem Spec
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 BSOD Bugcode_usb_driver. Uploading dumpfile and sysinfo in thread.Help




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