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Windows 7: Blue Screen Dump for Product 768_1


30 Oct 2009   #1

windows 7
 
 
Blue Screen Dump for Product 768_1

A day or so after installing Windows 7, one of my apps experienced an issue (Adobe I believe, but not sure) and went out to get an update. Afterwards, whenever I click the shutdown button, I get a blue screen dump message that reads as follows:

Files that help describe the problem:
C:\Windows\Minidump\102909-29515-01.dmp
C:\Users\DellXPS\AppData\Local\Temp\WER-217543-0.sysdata.xml


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000046
BCP2: 82E958D8
BCP3: A974F568
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102909-29515-01.dmp
C:\Users\DellXPS\AppData\Local\Temp\WER-217543-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

After I get this, the machine reboots successfully. I think it might be a registry problem, so I ran Norton V3 registry cleaner, but it found no issues.

Anyone have any ideas?


My System SpecsSystem Spec
.

30 Oct 2009   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dwood9764 View Post
A day or so after installing Windows 7, one of my apps experienced an issue (Adobe I believe, but not sure) and went out to get an update. Afterwards, whenever I click the shutdown button, I get a blue screen dump message that reads as follows:

Files that help describe the problem:
C:\Windows\Minidump\102909-29515-01.dmp
C:\Users\DellXPS\AppData\Local\Temp\WER-217543-0.sysdata.xml


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000046
BCP2: 82E958D8
BCP3: A974F568
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102909-29515-01.dmp
C:\Users\DellXPS\AppData\Local\Temp\WER-217543-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

After I get this, the machine reboots successfully. I think it might be a registry problem, so I ran Norton V3 registry cleaner, but it found no issues.

Anyone have any ideas?
can you go to c:\windows\minidump, zip the dump file and upload it to use for debugging?

thanks

Ken
My System SpecsSystem Spec
30 Oct 2009   #3

windows 7
 
 

attempted to zip and got the following msg:

Action: Add (and replace) files Include subfolders: yes Save full path: no
Include system and hidden files: yes
Adding 103009-25521-01.dmp
Warning: could not open for reading: C:\Windows\Minidump\103009-25521-01.dmp
copying Zip file
My System SpecsSystem Spec
.


30 Oct 2009   #4

Win7x64
 
 

Quote   Quote: Originally Posted by dwood9764 View Post
attempted to zip and got the following msg:

Action: Add (and replace) files Include subfolders: yes Save full path: no
Include system and hidden files: yes
Adding 103009-25521-01.dmp
Warning: could not open for reading: C:\Windows\Minidump\103009-25521-01.dmp
copying Zip file
Copy the DMP files to another location on your machine first, then zip up the copy into one archive and upload it here.
My System SpecsSystem Spec
30 Oct 2009   #5

windows 7
 
 

ok... loaded into windows debugger and got the following response:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\DellXPS\Desktop\temp\103009-25521-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82e0f000 PsLoadedModuleList = 0x82f57810
Debug session time: Thu Oct 29 22:33:09.363 2009 (GMT-4)
System Uptime: 0 days 14:33:49.049
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image \SystemRoot\system32\ntkrnlpa.exe, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntkrnlpa.exe
*** ERROR: Module load completed but symbols could not be loaded for ntkrnlpa.exe
Loading Kernel Symbols
...............................................................
................................................................
...............................................
Loading User Symbols
Loading unloaded module list
.......................
WARNING: Non-directory path: 'C:\Users\DellXPS\Desktop\temp\103009-25521-01.dmp'

Now what?
My System SpecsSystem Spec
30 Oct 2009   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dwood9764 View Post
attempted to zip and got the following msg:

Action: Add (and replace) files Include subfolders: yes Save full path: no
Include system and hidden files: yes
Adding 103009-25521-01.dmp
Warning: could not open for reading: C:\Windows\Minidump\103009-25521-01.dmp
copying Zip file
Try dragging it to desktop then zip

K
My System SpecsSystem Spec
31 Oct 2009   #7
Microsoft MVP

 
 

Upload the .dmp files as zigzag3143 suggests. If not successful, post back for more suggestions. It's easier for us to work with the dump files than it is for you to upload the results of running the debugger.

FWIW - When you open the Debugging Tools, go to File...Symbol File Path
and use this for the path (copy/paste it to be sure to get it right):
Code:
SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
My System SpecsSystem Spec
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 Blue Screen Dump for Product 768_1




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