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Windows 7: BSOD at random situations caused by atikmdag.sys

05 Jul 2014   #1
roope jukkara

Windows 7 Home Premium 64bit
 
 
BSOD at random situations caused by atikmdag.sys

Hey! I have recently started getting 0-3 BSODs per day, with a program called WhoCrashed I have managed to figure out it is caused by atikmdag.sys but BlueScreenView says there are always ntoskrnl.exe + random driver causing the crash. I couldn't attach the minidump file because it says I don't have the rights to open it..

EDIT: Got this information from WhoCrashed

On Sat 5.7.2014 17:06:07 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070514-17238-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC7DBB)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF88011164DBB, 0xFFFFF88006944228, 0xFFFFF88006943A80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver


My System SpecsSystem Spec
.
05 Jul 2014   #2
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
My System SpecsSystem Spec
05 Jul 2014   #3
roope jukkara

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
Done.
My System SpecsSystem Spec
.

05 Jul 2014   #4
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Both of your dumps are 0x7E and directly blame your ATI driver. Confirmation that your ATI driver is being flagged.

Code:
fffff880`02ef6b48  fffff880`042eca98*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0xaa98
Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


Your Realtek Gigabit Ethernet driver is also being flagged.

Code:
fffff880`02ef7268  fffff880`0487421dUnable to load image Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x621d
Try the version listed on the ASUS support for your motherboard is dated earlier than the version you have installed but is worth installing for testing purposes. Uninstall your current version and install the latest one linked on the ASUS support page.

Code:
0: kd> lmvm Rt64win7
start             end                 module name
fffff880`0486e000 fffff880`04955000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu May 08 10:27:02 2014 (536B4DE6)
    CheckSum:         000E7862
    ImageSize:        000E7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
05 Jul 2014   #5
roope jukkara

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Boozad View Post
Both of your dumps are 0x7E and directly blame your ATI driver. Confirmation that your ATI driver is being flagged.

Code:
fffff880`02ef6b48  fffff880`042eca98*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 atikmpag+0xaa98
Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note   Note
When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


Your Realtek Gigabit Ethernet driver is also being flagged.

Code:
fffff880`02ef7268  fffff880`0487421dUnable to load image Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 Rt64win7+0x621d
Try the version listed on the ASUS support for your motherboard is dated earlier than the version you have installed but is worth installing for testing purposes. Uninstall your current version and install the latest one linked on the ASUS support page.

Code:
0: kd> lmvm Rt64win7
start             end                 module name
fffff880`0486e000 fffff880`04955000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Thu May 08 10:27:02 2014 (536B4DE6)
    CheckSum:         000E7862
    ImageSize:        000E7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Okay will do this and report back if I still get BSODs.
My System SpecsSystem Spec
06 Jul 2014   #6
roope jukkara

Windows 7 Home Premium 64bit
 
 

So far no more Bluescreens have occured. Will mark thread as "Solved" if none occure in the next 24 hours.
My System SpecsSystem Spec
06 Jul 2014   #7
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

Excellent, thanks for letting us know. You can always mark the thread unsolved if any problems re-occur. We'll be here to help.
My System SpecsSystem Spec
07 Jul 2014   #8
roope jukkara

Windows 7 Home Premium 64bit
 
 

Thank you Boozad, you're a god, this fixed it. Have been streaming all day today without any problems ^-^ Thank you once again.
My System SpecsSystem Spec
07 Jul 2014   #9
Boozad

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
 
 

You're welcome mate, glad you're up and running again.
My System SpecsSystem Spec
26 Sep 2014   #10
roope jukkara

Windows 7 Home Premium 64bit
 
 

Now that this problem has been fixed, I was wondering when it's safe for me to update my drivers up-to-date. Thanks in advance!
My System SpecsSystem Spec
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 BSOD at random situations caused by atikmdag.sys




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