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Windows 7: BSOD While downloading

07 Jul 2014   #11
derekimo

Microsoft Community Contributor Award Recipient

 
 

That driver is an .exe so it will install like a program, you can uninstall after you download the driver and then run the .exe you downloaded and it will install itself.


My System SpecsSystem Spec
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07 Jul 2014   #12
QuinnM

Windows Home Premium 64bit
 
 

So I uninstalled and re-installed and it still crashed. Is there any more options I can explore?
My System SpecsSystem Spec
07 Jul 2014   #13
derekimo

Microsoft Community Contributor Award Recipient

 
 

Can you try connecting to the ethernet port, then uninstall the driver and reboot and let windows install the driver it finds, see if that helps.
My System SpecsSystem Spec
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08 Jul 2014   #14
QuinnM

Windows Home Premium 64bit
 
 

No luck! Still crashed after a couple minutes.
My System SpecsSystem Spec
08 Jul 2014   #15
derekimo

Microsoft Community Contributor Award Recipient

 
 

Please upload the info from this tool,



1. Download this file to your desktop or other convenient location,

download

2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

My System SpecsSystem Spec
10 Jul 2014   #16
QuinnM

Windows Home Premium 64bit
 
 

the program still does not place a zipped file on my desktop
My System SpecsSystem Spec
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